Jordan Lexus Of Mishawaka - Service Center

The customer service was excellent, however, I feel as if I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quot I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quote to fix. Ultimately got charged a diagnostics fee for them to tell me what I had already told the Lexus staff. Finally I was quoted nearly $1500 with the part being only $100, and shop fee being $37. More

Service is perfect, ease of scheduling and they are very knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c More

Great service and professional. I trust Tony when processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. More

Attentive staff. Always take care of my needs. Never try to upsell and car always looks great when they give it back. It's a pleasure coming here. to upsell and car always looks great when they give it back. It's a pleasure coming here. More

First time experience Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and help Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and helpful. The Service Manager, Robert Grooms, exemplifies the Lexus brand. He was helpful, knowledgeable, and customer service oriented. I am a recent transplant from California, and Lexus of Mishawaka surpassed my experiences in California. Thank you. More

Service for a Recall Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was Quality from the get go. Received a new loaner, as work for a recall on my 2011 Lexus GS 350 , was being done. Upon receiving vehicle, noticed car was clean and tank was filled. Class Act. A dealership more than worthy enough to maintain the best made cars in the world. Lexus Quality is unparalleled!!!! Ryan...Lexus for Life More

Job completed in time and as quoted Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not f Treated very professionally and specially Toni Grappie is always very courteous and explains the issues in an understandable manner for a layman not familiar with technical words More

Great service We Always can get great reliable service from this dealership. Your staff were very friendly and knowledgeable so we can depend on getting The corr We Always can get great reliable service from this dealership. Your staff were very friendly and knowledgeable so we can depend on getting The correct information about what we need and repairs. More

Paid 700.00 for a repair & lights weren't working HID Lights weren't working correctly i wasnt told in march. I was then over charged for the labor in September to install them. No breakdown of quote HID Lights weren't working correctly i wasnt told in march. I was then over charged for the labor in September to install them. No breakdown of quote for axle boots just a $1300 estimate. I called several times no calls returned. No customer should have to wait 15 min to drop off a car. There should be several people helping with this More

toni from service goes above and beyond to accommodate also great and reliable service and excellent customer service they got me a loaner car on the spot also great and reliable service and excellent customer service they got me a loaner car on the spot More