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Jordan Lexus Of Mishawaka - Service Center
Mishawaka, IN
416 Reviews
416 Reviews of Jordan Lexus Of Mishawaka - Service Center
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October 03, 2018
Service I am always very happy to visit mishivavaka service center as people are friendly and helpful Ian’s they always wash my car inside out I am always very happy to visit mishivavaka service center as people are friendly and helpful Ian’s they always wash my car inside out More
by BHARDWAJRAJESH
Verified CustomerEmployees Worked With
Jessica Shively
October 03, 2018
Best service experience ever Worked with Jessica and she was very professional and answered all the questions I had Not only was she helpful but she had the ready at the time sh Worked with Jessica and she was very professional and answered all the questions I had Not only was she helpful but she had the ready at the time she said it would be More
by KUBVATD
Employees Worked With
Alicja Debicka, Jessica Shively, Tony Groppe
October 02, 2018
Tyer rotating The service Department was running right on time and the service I had done was done in a timidly matter . .I love that they offer a two year bumper The service Department was running right on time and the service I had done was done in a timidly matter . .I love that they offer a two year bumper-to-bumper warranty on the used cars More
by Caregal 123
Employees Worked With
Norma Jean Versmesse, Tony Groppe
October 02, 2018
Excellent customer service support The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership fo The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership for some minor repairs. The care they gave me was excellent, Garret made sure my vehicle was performing at top rate before I left the dealership. Jessica and Robert handled all the paperwork, they were great . I recommend this dealership highly and will be purchasing another vehicle from them when the time comes . More
by Happy 😊
Employees Worked With
Garret , Robert Grooms, Jessica Shively
October 02, 2018
Friendly service, well explained. Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those intereste Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those interested in new vehicles, however, value is debatable for my 2010RX. More
by DNOTES2001
Employees Worked With
Jessica Shively
October 01, 2018
45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took the car gave me a loaner and I was on my way. No appointment needed. Done that day. Very easy. No, I don’t know all that was done but I was glad to be basically uninterrupted in what I needed to do. More
by TLMULLETT
Employees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Dealership Ownership & Customer Service is Dismal Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium facto Lexus vehicles sell themselves. Quality product and nice appointments. However, low maintenance and quality personnel have also been a premium factor for us when purchasing our Lexus' over the years. A feeling of distinction when arriving and departing a clean and professionally run operation. This is no longer the case! Regrettably, ownership in Mishawaka no longer prides itself on customer service, clean vehicles (loaners are horrible) and personnel being available upon arrival and departure. Never have I had such a dirty loaner as I experienced this week with only 200 miles on it. Evidently, SUV had never been cleaned since shipment. Difficult to see through the haze on the interior window, even with morning sun shining through! Special Thank You to Tony for skipping his lunch and not leaving me stranded by myself in the service bay upon returning the loaner. literally, no one was present. Why??? This dealership does a poor job in car salesmanship as well. Literally ended up purchasing two SUV's from Fort Wayne location because the Ownership, General Manager, Sales woman all fell short in providing reasonable responses for pricing. This is a shame as we like to do business locally, and previously had fantastic assistance from a past Sales Manager who left quite some time ago. Ownership is lacking the commitment toward excellence, quality, customer care and their attitude is dismal at best. This operation behaves more like a used car dealership. They expect people to pay the price without delivering on their end (sales, customer service, cleanliness of loaners, attitudes, availability, timeliness in responses). More
by Lexus Loyalty
Employees Worked With
Perry Watson IV, Greg Vanden, Shirley Richardson, Jessica Shively, Tony Groppe
September 28, 2018
Poor service experience Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far Brought vehicle in for an oil change and complete interior and exterior detail. When I picked up the vehicle the exterior was somewhat clean but far from my definition of detailed, interior was totally unacceptable. More
by DL3826
Employees Worked With
Robert Grooms, Jessica Shively
September 28, 2018
Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More
by GATSBY2
Employees Worked With
Robert Grooms, Andrew Gill, Jessica Shively
September 27, 2018
Always outstanding Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desir Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desire to go elsewhere More
by Robert Hoffer
Employees Worked With
Jessica Shively
