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Jordan Lexus Of Mishawaka - Service Center

Mishawaka, IN

4.9
429 Reviews

429 Reviews of Jordan Lexus Of Mishawaka - Service Center

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January 09, 2025

Did a great job of keeping me informed throughout the process,also proactively checked for recalls, so all the work could be done in one visit More

by Mueller_ga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
Jan 14, 2025 -

Jordan Lexus Of Mishawaka responded

Hi there, thank you so much for your high rating! Feel free to reach out to us if you need anything. Have a wonderful day.

January 07, 2025

Once again they provide top notch customer service starting with the front end staff to the extraordinary service department. They almost feel like family! More

by pwalters
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Phoebe Wheeler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Jordan Lexus Of Mishawaka responded

Thank you again for taking the time to let us know how we did. We hope you have a great day!

January 04, 2025

Michael Beaver is the best customer service representative you could ask for. When I was waiting for my care every person had great things to say about him More

by smheskett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Beaver
Jan 07, 2025 -

Jordan Lexus Of Mishawaka responded

We appreciate you taking the time to leave us this feedback. We look forward to your next visit! Take care!

January 31, 2022

I have a 2016 Lexus RX 350. It has a 3G system that will be obsolete around the October 31, 2022. The Safety Connect® will no longer function as of October 31, 2022 at 11:59PM CST. As of that date, Automa More

by 52tlgarman
Customer Service
Recommend Dealer
No
Employees Worked With
Jessica Shively
November 09, 2020

Don't stand behind their products, bought set of wheels at a cost of $2400 and was told had lifetime warranty well apparently not the case have a 5 year limited warranty, very limited. Don't buy here go s More

by barbvega
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony Groppe
May 04, 2020

Service staff is excellent. Absolutely professional and prompt. They really know how to make a customer feel like they care and want to make sure everything is right for you. More

by Karen
Recommend Dealer
Yes
Employees Worked With
Michael Mason
May 04, 2020

Excellent service and hospitable place with excellent and friendly service and sales people. Furthermore, very friendly receptionist and different varieties of treat and drinks while waiting. More

by Ogubay
Recommend Dealer
Yes
Employees Worked With
Perry Watson IV, Greg Vanden, Caleb Knapp, Robert Grooms, Andrew Gill, Jessica Shively, Tony Groppe
March 30, 2020

I was not happy with the service I received last visit with Lexus especially that I walked out of there with a 1000 invoice. I was ok with it because I love my Lexus More

by gasca1alfaro
Recommend Dealer
No
Employees Worked With
na
March 30, 2020

Mr Grooms and Jessica were such a blessing for me and my vehicle. The moment I pulled into the service department I knew I was in the right place. Way to go above and beyond Robert and Jess! More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Robert Grooms, Jessica Shively, Aaron Brady
March 10, 2020

Lexus IS always great at keeping us updated throughout the process. They had a delay due to the part being broken and gave us a loaner. We love having our vehicle serviced by Lexus. More

by ASHLEYDAUSS
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
2
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