Jordan Lexus Of Mishawaka - Service Center

135k service I was impressed by the service consultant, Neal Armstrong, and the crew that worked on my car. I brought it in for a regular oil change, but upon insp I was impressed by the service consultant, Neal Armstrong, and the crew that worked on my car. I brought it in for a regular oil change, but upon inspection they alerted me (via text message) that my brake pads were worn and may need to be replaced. That required keeping my car overnight. So, they let me keep the loaner vehicle until my car was finished. They were timely and fair with price! Thanks, Lexus of Mishawaka! More

Friendly efficient service I frequently use the service department for oil changes and find everyone very friendly and efficient. It also is nice to know they are inspecting th I frequently use the service department for oil changes and find everyone very friendly and efficient. It also is nice to know they are inspecting the vehicle for potential repairs that might be needed. More

service Tony Groppe is very professional, helpful and respectful. He conducts business in a very efficient manner. He is a very good asset to your company. Tony Groppe is very professional, helpful and respectful. He conducts business in a very efficient manner. He is a very good asset to your company. More

1st six month service Extremely easy to schedule my 6 month factory recommended service. I originally scheduled by phone with a very courteous and helpful customer service Extremely easy to schedule my 6 month factory recommended service. I originally scheduled by phone with a very courteous and helpful customer service person. Afterwards I needed to reschedule. I used a link in the confirmation email I had received to pull up a calendar of available dates and times and was able to reset my appointment in literally seconds. When I arrived there was no waiting, I was greeted by my service person, confirmed the work to be done and was escorted to a very nice waiting area. The service took exactly as long as I was told, and while waiting I had access to beverages, snacks, reading materials and a huge screen tv in a very comfortable space. When I went to my car, it had been washed on the outside and cleaned inside-an unexpected bonus! The overall experience and people were all top notch! More

Regular Service I am always pleased with the service at Lexus! I look forward to seein Tony Groppe, assistant, who takes excellent care of all of me! The service tech I am always pleased with the service at Lexus! I look forward to seein Tony Groppe, assistant, who takes excellent care of all of me! The service techs are A+! More

Thorough .. private .. consise... worth it I called just hoping to get in during the busy holiday season .. As a business owner my time to take care of the things i need often takes a back seat I called just hoping to get in during the busy holiday season .. As a business owner my time to take care of the things i need often takes a back seat .. I took a chance and called .. fingers crossed, and clutching my hands asked by any chance would you have an availability tomorrow????? I was astounded with a kind response of certainly Mrs. Black ... I was thrilled it was the only time I had for God only knows in my schedule.. More

Put on your snow tires Always good to get the car ready for winter. Snow tires on and car washed etc. great work. Thanks for seeing us on short notice. Always good to get the car ready for winter. Snow tires on and car washed etc. great work. Thanks for seeing us on short notice. More

Lexus fixed I have always been handled with the utmost of care courtesy and professionalism this dealership is an awesome dealership and I will continue to do bu I have always been handled with the utmost of care courtesy and professionalism this dealership is an awesome dealership and I will continue to do business with them More

Service They went above and beyond !!! It was so easy to have my car serviced while they let me use another to run my errands. The convenience of that was pri They went above and beyond !!! It was so easy to have my car serviced while they let me use another to run my errands. The convenience of that was priceless!!!! More

Professional and pleasant service Tony is great! He is always helpful and informative, friendly and professional. I’ll come back for the customer service and more Lexus level of servi Tony is great! He is always helpful and informative, friendly and professional. I’ll come back for the customer service and more Lexus level of service. More