Jordan Lexus Of Mishawaka - Service Center

Great, as usual! Everyone at Lexsus if Mishawaka are always friendly and knowledgeable. Tony, in the service depart goes above and beyond in his ability to get everyth Everyone at Lexsus if Mishawaka are always friendly and knowledgeable. Tony, in the service depart goes above and beyond in his ability to get everything done in a timely matter. He and his team have given me and my family the best service experience for the many years we have been customers so Thank you to all! More

Always Great Service The service advisors always recognize and call me by my name. Very efficient check in process. Overall great job by the team. My 5th vehicle purchas The service advisors always recognize and call me by my name. Very efficient check in process. Overall great job by the team. My 5th vehicle purchased here. More

It was great just rested and let them do the work . Because they are great in the care and work they do to keep me happy. They are very friendly and helpful. They help to get what you want and need do Because they are great in the care and work they do to keep me happy. They are very friendly and helpful. They help to get what you want and need done. More

30K service Service was efficient. Only issue was the guy who was assigned to help me was polite but not very talkative or friendly. Not a big deal. Everything Service was efficient. Only issue was the guy who was assigned to help me was polite but not very talkative or friendly. Not a big deal. Everything else was great. More

Words match promises Lexus of Mishawaka was ready for me at the scheduled time, they provided a loaner car as I had requested, and the invoice specified the work done, mat Lexus of Mishawaka was ready for me at the scheduled time, they provided a loaner car as I had requested, and the invoice specified the work done, matching the intake specs. I highly recommend this place. More

Outstanding Customer Service I called Lexus for help. I had run over something on the highway and it ruined one tire, Tony was the consummate ambassador! He was supportive, calmin I called Lexus for help. I had run over something on the highway and it ruined one tire, Tony was the consummate ambassador! He was supportive, calming and provided me with all the information I needed. The car was not drivable. Tony has a loaner ready for me when I arrived and he had my car fixed within 24 hrs. Tony personalized the service that he provided and that is the type of service that earns loyalty, he certainly earned mine. You are very fortunate to have Tony on your team. More

First 5,000 miles check up for a new Lexus RX350. Tony was very courteous and professional. He called me as soon as the car was ready. There were no delays. They also cleaned the car, both interi Tony was very courteous and professional. He called me as soon as the car was ready. There were no delays. They also cleaned the car, both interior and exterior, and filled the gas! More

Routine maintenance My only concern on my visit was the length of time it took to complete the work. Nothing out of the ordinary was done for a 5 hour visit. Thank goodne My only concern on my visit was the length of time it took to complete the work. Nothing out of the ordinary was done for a 5 hour visit. Thank goodness I had a loaner but next time I'm going to drive it home and return it another day. I came from out of state so it wasn't like I could go home to wait. Their special probably caused an abundance of appts which needs to be relayed to customer. More

Interval service the an issue afterwards Had a routine service. Was complimentary as part of certification, yet previous interval service at Tom Wood Indy was charged $500. Tony made sure I k Had a routine service. Was complimentary as part of certification, yet previous interval service at Tom Wood Indy was charged $500. Tony made sure I knew what I was eligible for and due. Had cosmetic damage to rear back wheel. Tom Wood said I was ineligible for. Tony of Mishawaka service clarified I was indeed eligible based on $1000 insurance when vehicle purchased at Merrillville Lexus. Very pleased with Tony and service. J More

Review Professional and reasonable. Had new loaner car available and warm when we arrived. Gave us time to get some errands done and appreciated the car wa Professional and reasonable. Had new loaner car available and warm when we arrived. Gave us time to get some errands done and appreciated the car wash and fill up. More