Jordan Lexus Of Mishawaka - Service Center

Warranty issues I had to take my SUV in for a warranty issue with the rims. I had quick friendly interaction with the service dept. They took care of my problem , mak I had to take my SUV in for a warranty issue with the rims. I had quick friendly interaction with the service dept. They took care of my problem , making the proper phone calls etc.. I had a technician named Neal assist me! Thumbs up and Whoot! Whoot! Boston style! I also had recieved good information on questions I had on my vehicle from Norma Jean in the sales department. Thank you! More

Great experience every time The service department is a large part of why I bought another next 3 years ago. The team is knowledgeable and friendly. They treat me well and alw The service department is a large part of why I bought another next 3 years ago. The team is knowledgeable and friendly. They treat me well and always let me know what’s going on with my car. Thank you! More

Great service I called Lexus to make an appointment for maintenance on my car. The man I dealt with was very polite and nice to deal with. I called Lexus to make an appointment for maintenance on my car. The man I dealt with was very polite and nice to deal with. More

Best in Oil, and more. I was sent an offer to donate non perishable food for an oil change. So we went in and they changed the oil, washed the car, and offered s nice, frien I was sent an offer to donate non perishable food for an oil change. So we went in and they changed the oil, washed the car, and offered s nice, friendly atmosphere with refreshments. First class! Thanks, we’ll be back Lexus. More

Over and above my expectations I took my car in for an oil change and I honestly will never take my car anywhere else again. Tony Groppe was my service advisor and he was amazing. M I took my car in for an oil change and I honestly will never take my car anywhere else again. Tony Groppe was my service advisor and he was amazing. My car was so clean when I left and everything was perfect. I have a big maintenance package coming up and I will definitely be taking it there first rate service! Thank you so much Tony! More

Recall Called in regards to a recall notice received, Tony was able to get me in the same day, even though the car wash was down, they still cleaned the inte Called in regards to a recall notice received, Tony was able to get me in the same day, even though the car wash was down, they still cleaned the interior 👍 More

Scheduled for Recall service without parts? I scheduled my 2017 RX350 for service. 20 k check up and 2 recalls on a Friday. I was called within 2 hrs to advise that the recall Parts were not ava I scheduled my 2017 RX350 for service. 20 k check up and 2 recalls on a Friday. I was called within 2 hrs to advise that the recall Parts were not available? Doesn’t make since? The loaner car offered was so filthy you could barely see out the windows and the gas tank was only 1/3 full. It was so dirty it was dangerous to drive so I immediately went to the car wash and filled it up with gas on the way home. The parts eventually came in 3 days later so I kept using the loaner car until mine was repaired. This experience was one that let me down. More

Great service Lost a tire in a pothole that we purchased 4 months prior and the service center covered a majority of the cost of the tire and did a great job realig Lost a tire in a pothole that we purchased 4 months prior and the service center covered a majority of the cost of the tire and did a great job realigning and repairing our car More

Oil change and airbag recall Just wanted to say thanks for Tony for always taking care of me when I bring my car in. It is much appreciated! All the little things that you guys d Just wanted to say thanks for Tony for always taking care of me when I bring my car in. It is much appreciated! All the little things that you guys do like clean out my car and. Call me when I have a recall. I love Lexus and would recommend this company to everyone. Thank you More

Efficient & knowledgeable service Neil was very helpful in explaining the work to be done and keeping me up to date. Appreciate how quickly the service went and the accommodations for Neil was very helpful in explaining the work to be done and keeping me up to date. Appreciate how quickly the service went and the accommodations for people waiting. More