Jordan Lexus Of Mishawaka

Still waiting for a return call..weeks later I took my vehicle in for service stating it was very loud from the rear of the vehicle. I knew one brake caliper was frozen in the out position becau I took my vehicle in for service stating it was very loud from the rear of the vehicle. I knew one brake caliper was frozen in the out position because there was no wear on the rotor. The car was also pulling to the right and I had uneven tire wear on the left front tire. They said both rear calipers were frozen, so they were replaced on the rear. The right front control arm was also replaced due to damage and failed bushing they state. The issue is I do not believe anyone ever test drove the car to see what the possible noise I was complaining about was because when I got my car back the noise was still very loud. Jessica stated the tech said my tires were cupping and maybe a bearing in the wheel would need to be changed at some point. I said the tires had less than 1000 miles on them and the front ones had come from the back and show no signs of cupping after 13k miles. The car was also still pulling to the right. So I had just spent close to $2100 and still had the same issues that I went in with. The noise is not small and doesnt come and go. Yes the brakes were fixed correctly but the noise was not coming from the brakes, and if it were driven that should have been easily picked up. Also in order to get to the wheel bearings I believe you have to remove the rotors, calipers, etc..which was being done on the car already. When it comes to safety a wheel bearing could break at any time if it is starting to fail. I called on 8-13 and left Jessica a message at 10am, but not hear back from her that day at all. I called again the following day after 10am and left anther message. I got a return call about an hour later. I expressed my concerns and she said she would forward it to her service manager. It has been over 2 weeks and no response from him Robert Grooms(as listed on website as service manager), so I called him on 8-27 and left a message. I had just gotten this survey and thought I would give them a chance to remedy the situation before I filled it out. It is now 8-30 and no response. I m not sure how many times I have to call, or maybe they are hoping I will just go away. Or maybe Jessica would have followed up with him about it a couple days later?? I just was wondering how long it would take to get back to me. I travel and am out of town a lot, but we are also fortunate to have 3 vehicles, so the Lexus has just been sitting in the driveway. The inspection was far from the World Class Inspection they claim, as is the service. More

No Buyers Remorse Everything was easy. The staff was welcoming and the facility was first class. My car is smarter than me; just have to tell it what I want and it take Everything was easy. The staff was welcoming and the facility was first class. My car is smarter than me; just have to tell it what I want and it takes care of it. Consumer Reports raves about the 350 RX and that was a factor in this purchase. More

Awesome I have purchased 10 Lexus vehicles over the last 12 years from dealers in New Jersey where I previously lived and none can compare to Lexus of Mishawa I have purchased 10 Lexus vehicles over the last 12 years from dealers in New Jersey where I previously lived and none can compare to Lexus of Mishawaka. Not only was the process easy and quick, but it was also the first time I had a bow on my car. My salesperson Norma-Jean was great. Highly recommend her. More

Compares highly to other experiences with Lexus I needed to get maintenance here during our 2 months visit from our home in Utah, where we go to the SLC center. I really like this service center. Ro I needed to get maintenance here during our 2 months visit from our home in Utah, where we go to the SLC center. I really like this service center. Robert was very, very helpful and was able to get the work done as well as refer me locally for body work. I also enjoyed the waiting area. It was clean and had everything I needed to relax for an hour or so. Thanks for the hospitality. More

Great Experience Norma Jean took the best care of us and answered all of our questions. This dealership was not pushy at all. We visited to test drive the RX350 and Norma Jean took the best care of us and answered all of our questions. This dealership was not pushy at all. We visited to test drive the RX350 and the following weekend test drove the 300 NXh. Loyal Toyota family....but love my new LEXUS! Thanks Norma Jean! More

Good experience Upon arrival after getting out of my vehicle, I was approached by a gentleman from the Service Department and asked if he could help me. I told him I Upon arrival after getting out of my vehicle, I was approached by a gentleman from the Service Department and asked if he could help me. I told him I was there to see Jessica to have some work done on my car. More

Normally would recommend I normally would recommend Lexus but the last time I picked up my car I did not notice it right away I was in a hurry but when I got home noticed ther I normally would recommend Lexus but the last time I picked up my car I did not notice it right away I was in a hurry but when I got home noticed there was grease all over my seat. I take great pride in keeping my car clean I had to really scrub with leather cleaner to get it all off in hindsight I should have taken a picture but did not think about it More

Tony is the best. I brought my RX330 in to have the brakes looked at this month. Tony always takes great care of us and our vehicle. Wouldn't go anywhere else. I brought my RX330 in to have the brakes looked at this month. Tony always takes great care of us and our vehicle. Wouldn't go anywhere else. More

Lexus Awesome service and gave me a loaner to use for the day and my car was only in the shop for 6 hours. Did a great job Awesome service and gave me a loaner to use for the day and my car was only in the shop for 6 hours. Did a great job More

Was never notified of known issue My oil coolant line burst. Didn't know it was a known issue. R. Grooms, warranty assessor, thought Lexus would cover cost. He said he'd try to help re My oil coolant line burst. Didn't know it was a known issue. R. Grooms, warranty assessor, thought Lexus would cover cost. He said he'd try to help resolve after I called Lexus Corp. Never heard back. More