Jordan Lexus Of Mishawaka

Love Lexus of Mishawaka! Jess is the best -- always feel like she has our back. We appreciate your loaner program as well as it makes the logistics of getting our car serviced Jess is the best -- always feel like she has our back. We appreciate your loaner program as well as it makes the logistics of getting our car serviced so much smoother. And finally, our car has been consistently well serviced over the years. More

Airbag recall The dealership was very accommodating with a loaner vehicle while my airbag recall was taken care of. Everyone was friendly and repair was timely! Tha The dealership was very accommodating with a loaner vehicle while my airbag recall was taken care of. Everyone was friendly and repair was timely! Thank you! More

Very good Very friendly. Timely. Loaner car. Got my car washed and got an email when my car was ready. Enjoyed talking with Greg before I left. All very good! Very friendly. Timely. Loaner car. Got my car washed and got an email when my car was ready. Enjoyed talking with Greg before I left. All very good! More

Got me out of a jam Battery died in my car, but wanted to make sure that the rest of the charging system was okay. They got me in and out quickly with a new battery. Battery died in my car, but wanted to make sure that the rest of the charging system was okay. They got me in and out quickly with a new battery. More

Service this time around was much better A+ Jessica was very cordial and helpful in confirming my service appointment as well as getting me a loaner car for a day until my vehicle's 15,000 maint Jessica was very cordial and helpful in confirming my service appointment as well as getting me a loaner car for a day until my vehicle's 15,000 maintenance was completed. Had no problems whatsoever with booking my appointment online which I feel was much easier due to my busy schedule. Car was also nice and clean when I pulled away from the dealership. Thank you for a top notch experience. More

Unprofessional service Came in for oil change at 90K mi. See sign no car wash. Had read reviews mentioning broken down car wash. It’s still a problem. Asked to go to waiti Came in for oil change at 90K mi. See sign no car wash. Had read reviews mentioning broken down car wash. It’s still a problem. Asked to go to waiting room without seeing Jessica. No signature to authorize them to do anything to my car. 30+ minuets later can see my car through the window is back. Quick oil change. 10+ minutes later told I could see Jessica. No explanation of work done apparently didn’t check anything else. We just moved to area I told her our other Lexus would need service soon. She did a half hearted look to find it in system no luck. Probably lost out on four new tires sale. I will be going to next closest Lexus dealer for that. They are not up the Lexus standard I am use to. More

Issue with shaking when braking They treat me like royalty here. They take my concerns seriously and never disappoint. I love my dealership personnel. (both salesperson (Alicja) and They treat me like royalty here. They take my concerns seriously and never disappoint. I love my dealership personnel. (both salesperson (Alicja) and service (Jessica). More

New brakes I was given a car to use and I was surprised how quickly the brakes were replaced. Jess was very helpful and genuinely kind. The only negative part of I was given a car to use and I was surprised how quickly the brakes were replaced. Jess was very helpful and genuinely kind. The only negative part of the experience was that the car wash was not functioning. More

Awesomeness Customer service is up to par. The people at the dealership know their product. I would recommend this dealership to my friends and my family. Customer service is up to par. The people at the dealership know their product. I would recommend this dealership to my friends and my family. More

Everyone was very polite and answered all my questions. Everyone was polite and knowledgeable.. great place to buy a car. This is my 4th Lexus.Alejia is a super sales person. She makes buying a new car so e Everyone was polite and knowledgeable.. great place to buy a car. This is my 4th Lexus.Alejia is a super sales person. She makes buying a new car so easy. More