Jordan Lexus Of Mishawaka

Routine service While my actual service was unexciting, the personnel were prompt and thoughtful. I will return for my next service unless I purchase another Lexus fr While my actual service was unexciting, the personnel were prompt and thoughtful. I will return for my next service unless I purchase another Lexus from this dealer More

Good customer service; but scuffed car! Update: It appears their car wash permanently scratched the front and back bumpers on my car! I thought it was some scuffs that would come off with so Update: It appears their car wash permanently scratched the front and back bumpers on my car! I thought it was some scuffs that would come off with some hand polishing, but they are actually scratched into the paint. Secondly, after the oil change, I found a half-dollar-sized dent below the driver car door; an area maybe called a rocker panel. Previous Review: I just came in for another oil change service, which was a good experience. Every time I come to this Lexus, I am always greeted happily, with a smile, by Mike Mason and Alicja Debicka. Alicja has sold us 3 of our family's Lexus vehicles, and I highly recommend her as a great sales person, if she's still working there. Mike is the smiling greeter when you pull your vehicle up into their garage for service. They are both always nice, smiling, professional, and make me feel valued and appreciated. More

Oil change and rotation Tony was extremely helpful and the service was as usual ...great! Definitely would recommend and will continue to use for any future services. Thank Tony was extremely helpful and the service was as usual ...great! Definitely would recommend and will continue to use for any future services. Thank you Tony! More

Professional and dependable They were quick and dependable. I was greeted by two male staff members, and received all the scheduled maintenance services needed to keep my vehicle They were quick and dependable. I was greeted by two male staff members, and received all the scheduled maintenance services needed to keep my vehicle safe and functioning optimally! Thank you all for making my first visit an enjoyable experience. More

105,000 service, new front brakes, alignment Courteous and thorough, as usual. No need to go into further details since this encompasses how I am always treated whenever I take my car here for s Courteous and thorough, as usual. No need to go into further details since this encompasses how I am always treated whenever I take my car here for service. More

New RX350 FSport Hands down, best experience I have had at a dealership in a long time. Shirley Richardson made buying a new Lexus so easy! I was in the process of loo Hands down, best experience I have had at a dealership in a long time. Shirley Richardson made buying a new Lexus so easy! I was in the process of looking at other cars as my lease was ending with Ford and Shirley called me out of the blue with a note I had talked with her about 2 years ago! If that is not customer service, I do not know what is! She remembered my lease would be coming due soon, and asked if there was anything she could do. I switched gears, came in and looked at a couple options and 3 days later, signed my new lease! Shirley, you are such an awesome person, and you've earned a client for life! More

Always very nice. Always professional, nice, efficient, quick, and able to please. I have found no dealership any better then this one, and I have bought alot of cars i Always professional, nice, efficient, quick, and able to please. I have found no dealership any better then this one, and I have bought alot of cars in my time. More

Verbal vs Written quotes I was give a verbal estimate and then sent an email that reflected a different amount. I made decisions based on email that I may have not if it accur I was give a verbal estimate and then sent an email that reflected a different amount. I made decisions based on email that I may have not if it accurately reflected the total cost of the work that was to be done. This is unlike this dealership. Has never happened before in the 17 years I have been with them. More

Excellent The people are always very nice and accommodating. Also they are always on time with the service. A loaner car is always available to me. My car is The people are always very nice and accommodating. Also they are always on time with the service. A loaner car is always available to me. My car is always washed when I pick it up and looks very nice. Could not ask for anything better More

Friendly and Courteous Jessica was ready and willing to help as soon as I arrived. There was a slight issue but it was handled professionally by all involved. Kudos to all! Jessica was ready and willing to help as soon as I arrived. There was a slight issue but it was handled professionally by all involved. Kudos to all! More