Jordan Lexus Of Mishawaka

great Greg took the time we needed to get the right product & price. He was very informative and easy to work with. Calab was very helpfull also. Greg took the time we needed to get the right product & price. He was very informative and easy to work with. Calab was very helpfull also. More

Great Place! This service center is awesome!!! Tony went above and beyond what I expected and I’m happy with their fix. And on a side note, I had a fabulous loan This service center is awesome!!! Tony went above and beyond what I expected and I’m happy with their fix. And on a side note, I had a fabulous loaner, they even allowed me to take it to Tennessee, due to an emergency. More

Recall Airbag recall passenger side. Service tech| Mgr went out of his way to be nice, courteous, and friendly. He was going to give us a rental car for a da Airbag recall passenger side. Service tech| Mgr went out of his way to be nice, courteous, and friendly. He was going to give us a rental car for a day and even filled my tank with gas and a car wash. That’s service with a smile! More

Routine service While my actual service was unexciting, the personnel were prompt and thoughtful. I will return for my next service unless I purchase another Lexus fr While my actual service was unexciting, the personnel were prompt and thoughtful. I will return for my next service unless I purchase another Lexus from this dealer More

Good customer service; but scuffed car! Update: It appears their car wash permanently scratched the front and back bumpers on my car! I thought it was some scuffs that would come off with so Update: It appears their car wash permanently scratched the front and back bumpers on my car! I thought it was some scuffs that would come off with some hand polishing, but they are actually scratched into the paint. Secondly, after the oil change, I found a half-dollar-sized dent below the driver car door; an area maybe called a rocker panel. Previous Review: I just came in for another oil change service, which was a good experience. Every time I come to this Lexus, I am always greeted happily, with a smile, by Mike Mason and Alicja Debicka. Alicja has sold us 3 of our family's Lexus vehicles, and I highly recommend her as a great sales person, if she's still working there. Mike is the smiling greeter when you pull your vehicle up into their garage for service. They are both always nice, smiling, professional, and make me feel valued and appreciated. More

Oil change and rotation Tony was extremely helpful and the service was as usual ...great! Definitely would recommend and will continue to use for any future services. Thank Tony was extremely helpful and the service was as usual ...great! Definitely would recommend and will continue to use for any future services. Thank you Tony! More

Oil change I was told there would be a courtesy car for me but there was not when I got there. Had to wait 90 minutes and miss appointments I was told there would be a courtesy car for me but there was not when I got there. Had to wait 90 minutes and miss appointments More

Professional and dependable They were quick and dependable. I was greeted by two male staff members, and received all the scheduled maintenance services needed to keep my vehicle They were quick and dependable. I was greeted by two male staff members, and received all the scheduled maintenance services needed to keep my vehicle safe and functioning optimally! Thank you all for making my first visit an enjoyable experience. More

105,000 service, new front brakes, alignment Courteous and thorough, as usual. No need to go into further details since this encompasses how I am always treated whenever I take my car here for s Courteous and thorough, as usual. No need to go into further details since this encompasses how I am always treated whenever I take my car here for service. More

New RX350 FSport Hands down, best experience I have had at a dealership in a long time. Shirley Richardson made buying a new Lexus so easy! I was in the process of loo Hands down, best experience I have had at a dealership in a long time. Shirley Richardson made buying a new Lexus so easy! I was in the process of looking at other cars as my lease was ending with Ford and Shirley called me out of the blue with a note I had talked with her about 2 years ago! If that is not customer service, I do not know what is! She remembered my lease would be coming due soon, and asked if there was anything she could do. I switched gears, came in and looked at a couple options and 3 days later, signed my new lease! Shirley, you are such an awesome person, and you've earned a client for life! More