Jordan Lexus Of Mishawaka

Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More

Excellent Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired on Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired online if the vehicle was still available and I received a return phone call within an hour. Caleb put me in-touch with Greg. Greg was very helpful in verifying options on the car. I scheduled an appointment to drive the car. Greg was waiting with the car ready to go when I arrived. I drove it and decided that my daughter needed to drive it, but only after we knew what we could afford based upon what the insurance payout was going to be. There were a few cosmetic issues with the car that needed to be fixed before we could pick it up after we purchased it. Greg scheduled a time that worked for both of us and when we arrived it was ready to go with a bow on top. The paperwork was also ready to go, we just needed to sign. My daughter was in love with her previous car and was very hesitant about getting them same model. Greg was very professional and his excellent customer service skills helped her to decide that was the car (and dealership) for her. Thank you to Greg and team! More

It was the best experience ever The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy custome The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy customer 😊. More

Always outstanding Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desir Like always.....outstanding service. Nice and easy set up, good communication and service goes above and beyond. I am always happy and have no desire to go elsewhere More

Service summary The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to The loaner car was not very clean My car after service had a lot of smears on the inside and outside of windshield but otherwise cleaned Had to ask for a discount in tire cost. Was told the next day there was a discount on a set of four and they gave me that discount in addition to another cost. Never told me what tire options I might purchase. More

great experience Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the deale Routine maintenance. During the safety check they determined that I needed rear brakes. Glad to know...and quickly taken care of. I trust the dealership to keep me safe. More

Quite good but not great Everything was good as usual. What was different This time is the wash job left all kinds of water Spots all over my car which will take work to ge Everything was good as usual. What was different This time is the wash job left all kinds of water Spots all over my car which will take work to get rid of More

Excellent! They were able to work me in on the same day for maintenance and provided a loaner car. I was very impressed and would use them any time! Tony was a They were able to work me in on the same day for maintenance and provided a loaner car. I was very impressed and would use them any time! Tony was a great help as our service adviser and was conscientious and helpful! More