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Jordan Lexus Of Mishawaka

Mishawaka, IN

4.9
765 Reviews
At Lexus of Mishawaka, it's our mission to provide the drivers of Mishawaka, IN with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Mishawaka, we implement our experience and expertise to assist your every need - every day.
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4325 Grape Rd

Mishawaka, IN

46545

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Showing 765 reviews

October 04, 2018

Arrived and work done I was happy. Had Alexis 3:30 with a hundred and twenty thousand plus or minus miles and this was a winter review of the vehicle. In addition, there was a window pr More

by JMULLERSMITH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
October 03, 2018

Very prompt and courteous Very nice lounge area and very friendly staff and very minimal wait time and car cleaned and vacuumed when they were finished. Very clean and neat ser More

by ABENNIT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Shively
October 03, 2018

Service I am always very happy to visit mishivavaka service center as people are friendly and helpful Ian’s they always wash my car inside out More

by BHARDWAJRAJESH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Shively
October 03, 2018

Best service experience ever Worked with Jessica and she was very professional and answered all the questions I had Not only was she helpful but she had the ready at the time sh More

by KUBVATD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alicja Debicka, Jessica Shively, Tony Groppe
October 02, 2018

Tyer rotating The service Department was running right on time and the service I had done was done in a timidly matter . .I love that they offer a two year bumper More

by Caregal 123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Jean Versmesse, Tony Groppe
October 02, 2018

Outstanding customer service, unlike I’ve ever experienced! This was my first purchase through Lexus of Mishawaka, and honestly, throughout the process I kept waiting for the usual car dealership shenanigans to More

by Carguysmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shirley Richardson, Norma Jean Versmesse, Brandon Hajicek
October 02, 2018

Excellent customer service support The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership fo More

by Happy 😊
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Garret , Robert Grooms, Jessica Shively
October 02, 2018

Friendly service, well explained. Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those intereste More

by DNOTES2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Shively
October 01, 2018

45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th More

by TLMULLETT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Grooms, Jessica Shively
September 29, 2018

Noah Nicholson is the best! I would highly recommend him. I had a wonderful experience with Noah Nicholson. He was friendly, personable and professional. He bent over backwards and went out of his way to m More

by dastuck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brooks, Noah Nicholson
Sep 30, 2018 -

Jordan Lexus Of Mishawaka responded

I am so sorry that you felt ignored by our management! We have a ONE TOUCH sales system at our dealership. This means that your sales person is the sole person that facilitates your transaction. We went to this after customers requested to only deal with one person. We are still trying to balance out management intervention as the other sales consultants most often need the assistance of the managers as well. I can't tell you how much we appreciate the feedback and most importantly your support over the years. We are determined to get the balance right and treat all customers as guest in our home. Again thank you! Sincerely, Perry Watson IV General Manager

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