Jordan Lexus Of Mishawaka

Outstanding customer service, unlike I’ve ever experienced! This was my first purchase through Lexus of Mishawaka, and honestly, throughout the process I kept waiting for the usual car dealership shenanigans to This was my first purchase through Lexus of Mishawaka, and honestly, throughout the process I kept waiting for the usual car dealership shenanigans to crop up but was pleasantly surprised that it never happened! I was treated professionally and respectfully every step of the way as a consumer looking for the right car at the best value. I feel confident that this dealership will stand by their product and continue to treat me fairly in future servicing needs. More

Excellent customer service support The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership fo The service I received from Lexus of Mishawaka IN was amazing. I purchased my vehicle from out of state and brought it to the Mishawaka dealership for some minor repairs. The care they gave me was excellent, Garret made sure my vehicle was performing at top rate before I left the dealership. Jessica and Robert handled all the paperwork, they were great . I recommend this dealership highly and will be purchasing another vehicle from them when the time comes . More

Friendly service, well explained. Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those intereste Jess handled all aspects very well. Everything as expected. Paying expected for premium service/vehicle. I would recommend service for those interested in new vehicles, however, value is debatable for my 2010RX. More

45,000 mile regular. I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took th I called in re light on and said I wanted someone to look as I saw fluid on garage floor. Jessica said to bring it in. When I got there Robert took the car gave me a loaner and I was on my way. No appointment needed. Done that day. Very easy. No, I don’t know all that was done but I was glad to be basically uninterrupted in what I needed to do. More

Actually, the worst service experience I’ve ever had at any I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no I called to set up an appointment with Jessica Shipley (sp) who said she would order new rims for aLexus. Drove from Michigan to SB; no Jessica and no rims. Set up another appt with Andrew very nice and very helpful - for about a week later as he needed time to get rims in. Again drove from Mich to sb. Got there and again, no rims .waited all morning from a 10 am appt to 2pm. Finally pleaded my case to the team leader Robert who was excellent and said they would not be in that day. He let us have a loaner car and kept ours till Monday when the elusive rims showed up . Robert was the only one who knew what he was doing; was nice and did not charge for installation labor. Finally got new rims on wife’s Lexus and she was pleased with the look. Definitely not a smooth, well oiled Service function as compared to the one in Naples, Florida. Richard Ward More

Excellent Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired on Outstanding service. My daughter had totaled her RX 330 (purchased someplace else) and we found a close replacement at this dealership. I inquired online if the vehicle was still available and I received a return phone call within an hour. Caleb put me in-touch with Greg. Greg was very helpful in verifying options on the car. I scheduled an appointment to drive the car. Greg was waiting with the car ready to go when I arrived. I drove it and decided that my daughter needed to drive it, but only after we knew what we could afford based upon what the insurance payout was going to be. There were a few cosmetic issues with the car that needed to be fixed before we could pick it up after we purchased it. Greg scheduled a time that worked for both of us and when we arrived it was ready to go with a bow on top. The paperwork was also ready to go, we just needed to sign. My daughter was in love with her previous car and was very hesitant about getting them same model. Greg was very professional and his excellent customer service skills helped her to decide that was the car (and dealership) for her. Thank you to Greg and team! More

It was the best experience ever The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy custome The process from the beginning to the end was extremely awesome 👏. I can’t say anything about this team but they took care of me. I’m a happy customer 😊. More