Jordan Lexus Of Mishawaka

Norma Jean was awesome. She knows her cars and is well informed. She isn’t pushy at all and makes the car buying experience a joy. informed. She isn’t pushy at all and makes the car buying experience a joy. More

Lexus IS always great at keeping us updated throughout the process. They had a delay due to the part being broken and gave us a loaner. We love having our vehicle serviced by Lexus. the process. They had a delay due to the part being broken and gave us a loaner. We love having our vehicle serviced by Lexus. More

The customer service was excellent, however, I feel as if I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quot I were swindled out of nearly $150 during my visit. Not worth the time at the end of the day. I already knew what was wrong, and only wanted a quote to fix. Ultimately got charged a diagnostics fee for them to tell me what I had already told the Lexus staff. Finally I was quoted nearly $1500 with the part being only $100, and shop fee being $37. More

Service is perfect, ease of scheduling and they are very knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c knowledgable about the basics of all automobiles. Will absolutely be coming back!! c.o.c More

Great service and professional. I trust Tony when processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. processing my Lexus in the service department...very knowledgeable and helpful! also very accommodating to work around my schedule. More

Attentive staff. Always take care of my needs. Never try to upsell and car always looks great when they give it back. It's a pleasure coming here. to upsell and car always looks great when they give it back. It's a pleasure coming here. More

We have worked with Aaron from the sales department while trying to find the perfect car for us. He is an awesome sales guy and makes sure to ask for him. He was very helpful and informative. Whenever he fou trying to find the perfect car for us. He is an awesome sales guy and makes sure to ask for him. He was very helpful and informative. Whenever he found a car that fit us, he was on top of it and would have us come over to see it as soon as we could. He is not pushy unlike some sales representatives we have worked with from other dealerships. He gave us total privacy while driving the car and as much time as we needed to think. If Lexus of Mishawaka is your destination for a vehicle, make sure to ask for Aaron for a great experience. More

Great Dealer Great Vibe, easiest car purchase I've ever made, No games, I will buy here again. Jason and Norma Jean are awesome! If your looking for a new or use Great Vibe, easiest car purchase I've ever made, No games, I will buy here again. Jason and Norma Jean are awesome! If your looking for a new or used car you should check out this dealership and ask for Norma Jean. More

Horrible Experience! One star is to nice. Horrible from start to finish. When I went pick up my new car, I was dropped off so I could drive my new car home. I signed al One star is to nice. Horrible from start to finish. When I went pick up my new car, I was dropped off so I could drive my new car home. I signed all the paperwork as I'm putting my coat on to go....the salesmen says oh sorry, we thought you were getting financing!?! What? So, ok, I went the next day to get my financing. I see they are offering a great deal through Lexus, when I call to ask about that, they said sorry we cant give you the same deal. Why wasn't I offered that yesterday? Real shady. Typical salesmen stuff. Again, I'm dropped off again to pick my car up. Now they say my husband has to sign. While he is waiting forever, the finance manager, Jason is in his office playing on his phone. He knew my husband needed to get back to work. Very unproffessional,very rude. We were given a different salesmen who said that someone will be reaching out to you for home service techy support, never happened, manager was suppose to reach out to us because of the poor service, never happened. Poorly trained staff. More

First time experience Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and help Lexus of Mishawaka exceeds expectation for a high end motor car dealership. The appearance is first class, and the employees are professional and helpful. The Service Manager, Robert Grooms, exemplifies the Lexus brand. He was helpful, knowledgeable, and customer service oriented. I am a recent transplant from California, and Lexus of Mishawaka surpassed my experiences in California. Thank you. More