Jordan Lexus Of Mishawaka

Great service Lost a tire in a pothole that we purchased 4 months prior and the service center covered a majority of the cost of the tire and did a great job realig Lost a tire in a pothole that we purchased 4 months prior and the service center covered a majority of the cost of the tire and did a great job realigning and repairing our car More

Lexus of Mishawaka is customer oriented Norma Jean is a wonderful Sales Rep. She is kind, considerate and devoted to her customers. I had so many doubts when I went in but she turned those d Norma Jean is a wonderful Sales Rep. She is kind, considerate and devoted to her customers. I had so many doubts when I went in but she turned those doubts into reality. She cares about her customers and is honest. Which being a single woman is hard to find. Most will take advantage of a single woman, not Norma Jean! More

Oil change and airbag recall Just wanted to say thanks for Tony for always taking care of me when I bring my car in. It is much appreciated! All the little things that you guys d Just wanted to say thanks for Tony for always taking care of me when I bring my car in. It is much appreciated! All the little things that you guys do like clean out my car and. Call me when I have a recall. I love Lexus and would recommend this company to everyone. Thank you More

Efficient & knowledgeable service Neil was very helpful in explaining the work to be done and keeping me up to date. Appreciate how quickly the service went and the accommodations for Neil was very helpful in explaining the work to be done and keeping me up to date. Appreciate how quickly the service went and the accommodations for people waiting. More

Customer Service is why we come here! I am always impressed with the ability of the staff to go above and beyond to help us. We had a misunderstanding in communication this time but the st I am always impressed with the ability of the staff to go above and beyond to help us. We had a misunderstanding in communication this time but the staff more than made up for it. So happy to drive an hour for this kind of service! More

Tire Repair Polite, efficient, had tire damage question if repairable or need replacement. Was given a loaner to continue my business for the day. Notified with r Polite, efficient, had tire damage question if repairable or need replacement. Was given a loaner to continue my business for the day. Notified with result of check, replacement needed was given cost for my approval also given time expectancy.. Tire needed to be ordered. Was offered the use of loner until repair was taken care of. I was notified two hours later the tire was ordered and picked up by a member of the department and my Lexus was ready for pickup. Which I truly appreciated. So another day wasn’t interrupted. Thank you. More

Great Service Very simple and easy to do service. I dropped my car off got a loaner car and they texted me when it was finished. Dropped loaner off and got my car b Very simple and easy to do service. I dropped my car off got a loaner car and they texted me when it was finished. Dropped loaner off and got my car back way cleaner than I gave it to them. More

ALWAYS GREAT SERVICE, WE HAVE BEEN WITH lEXUS FOR 20 + YEARS THE SERVICE HAS ALWAYS BEEN EXCEPTIONAL THE PEOPLE SUCH AS TONY G. HAVE BEEN FRIENDLY AND GREAT TO WORK WITH. WE ARE GLAD TO SEE HIM BACK.HE HAS AL THE SERVICE HAS ALWAYS BEEN EXCEPTIONAL THE PEOPLE SUCH AS TONY G. HAVE BEEN FRIENDLY AND GREAT TO WORK WITH. WE ARE GLAD TO SEE HIM BACK.HE HAS ALWAYS BEEN HELPFUL AND GOES OUT OF HIS WAY TO KEEP THE CUSTOMER HAPPY, HE IS A NUMBER ONE EMPLOYEE IN OUR EXPERIENCE , AN ASSET TO THE LEXUS LOCATION AND BUSINESS COMMUNITY. More

POOR BUSINESS MY 2010 RX 350 LEXUS STILL SMELLS LIKE MILDEW IN SIDE I WAS PROMISED THAT IT WOULD BE CLEANED UP ITS ABSOLUTELY F.I.L.T.H.Y IN SIDE MY 2010 RX 350 LEXUS STILL SMELLS LIKE MILDEW IN SIDE I WAS PROMISED THAT IT WOULD BE CLEANED UP ITS ABSOLUTELY F.I.L.T.H.Y IN SIDE More

Good Service I enjoy working with your Service Manager Tony Groppe. He is thorough and diligent and follows through on his promises. I also like working with Ro I enjoy working with your Service Manager Tony Groppe. He is thorough and diligent and follows through on his promises. I also like working with Robert Grooms. More