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Jordan Lexus Of Mishawaka

Mishawaka, IN

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728 Reviews
At Lexus of Mishawaka, it's our mission to provide the drivers of Mishawaka, IN with prestigious, luxury cars from Lexus. From unparalleled customer service to world-class quality, we implement our high standards every day to meet your high expectations as customers by selling the finest new and used Lexus cars ever built. As a certified Lexus dealer in Mishawaka, we implement our experience and expertise to assist your every need - every day.
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4325 Grape Rd

Mishawaka, IN

46545

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Showing 728 reviews

May 06, 2019

Disappointed I’ve been with this location for many years. I got used to the routine and was always very pleased. This time no one sat with me to describe what wa More

by SHAWNWILK1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Norma Jean Versmesse
May 07, 2019 -

Jordan Lexus Of Mishawaka responded

My name is Perry Watson IV, and I am the General Manager of Lexus of Mishawaka. I am so sorry that we disappointed you. Having been a customer of ours for a long time now, you know this is not a regular occurrence for us. I am not sure what was going on with us at this time, but I would like to apologize to you formally. I will follow up with Norma Jean and make sure management follows up with you and makes things right. I thank you for the feedback and ask that on the strength of our previous relationship that you give us another opportunity to earn your trust. Should you have, other questions or concerns feel free to call me directly at 574-243-7700 Ext: 708. Sincerely, Perry Watson IV General Manager Lexus of Mishawaka 574-243-7700 Ext: 708

May 04, 2019

Seamless in and out with appointment Notice of airbag recall. Made appointment conveniently timed as I am 50 mi away. Service mgr was helpful and polite provided with loaner seamless exp More

by CHAZ1551
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Neal armstrong, Tony Groppe
May 03, 2019

Priority service, easy to work with The dealership was very laid back and friendly, never pressuring or stuffy as some luxury brand dealers we interacted with during our new car search. More

by RockJock19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brooks, Curtis McBeth
May 02, 2019

Great job 20,000 mile service and a sparkling clean car thanks! Niel thank you. Service was great, loaner car was ready to go and he even brought my car inside More

by SHENRY3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Niel Armstrong.
May 01, 2019

Had an oil change and tire rotation Everyone at Lexus is very helpful and nice. My Ex Husband always took care of the service of my car. When I had to take of it by myself,Tony was extre More

by SMARTERTHANHIM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
May 01, 2019

Great sales people I bought two cars from the dealer: A gs 350 fsport and a gx 460 suv. The dealer gave me a great deal and honored it to the letter without any hidden f More

by Hchen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brooks, Caleb Knapp, Norma Jean Versmesse
May 01, 2019

Tony was great and thoroughly explained what was needed. I’ve always received xcellent customer service from this Lexus location. I didn’t expect my LX to come back so clean, so that was a nice surprise. Tha More

by kjones2205
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Groppe
April 30, 2019

Super service! We stopped by to see one car on the lot. When another car was just pulling up for sale we asked if see could drive it too. We ended up purchasing that More

by Kelly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Brooks, Greg Vanden
April 30, 2019

good experience I have been driving Lexuses since 1983 and have always been happy with the service that is why I stick with them. My first one I got in Ft Wayne but More

by KENANNEDAVIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Grooms, Tony Groppe
April 30, 2019

Great service experience I had a really great experience with my latest Lexus service for tires and brakes. Neal explained everything thoroughly and got things done quickly. T More

by rphmom2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal
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