Jordan Ford - Service Center

Failed to follow through on Software I had some work done on my '17 Mustang in the Summer of 2018. Part of this work required Jordan Ford to flash my computer. What they didn't do was g I had some work done on my '17 Mustang in the Summer of 2018. Part of this work required Jordan Ford to flash my computer. What they didn't do was give me a copy of the original programming from the computer. In Jan of 2019 I was having some work done at an independent service center that required the original calibration (the one Jordan installed locked the computer). When the new service contacted Jordan for the calibration, they said that they had emailed it to me. They did not, in fact I even had (and still have) the Ford Customer Viewpoint email from the visit back last summer, I certainly would not have kept a survey and deleted something as important as the OEM calibration for the car. Long story short, Jordan Ford fell through because their tech used his own computer and didn't pass on the most important item. Then tried to say I was the one that had it and they emailed it to me (why is there no record of their email to me on their own server?). It ended up costing me a few hundred extra in order to sort it out. The way Jordan handled it though, they have lost my business both sales and service. More

2nd review much better I am now happy with my purchase. There were some issues prompting my first unsatisfactory review. These have been resolved. I need to mention that whe I am now happy with my purchase. There were some issues prompting my first unsatisfactory review. These have been resolved. I need to mention that when my car had a problem my salesman Shawndel did come to my house and jumpstart my car for me. I can now recommend Jordan Ford. More

Great Service Had our Escape in collision center for repair estimate. Scheduled work on Thursday for the following Monday. We are pleased with work done, and bei Had our Escape in collision center for repair estimate. Scheduled work on Thursday for the following Monday. We are pleased with work done, and being completed in time stated. We were only without our vehicle 1-1/2 days. Everyone we've encountered at Jordans in Service Dept and Collision Center have been very pleasant, seem knowledgeable and eager to please. More

Above and beyond I had a small problem with my turn signal on my truck.... and Louie (I did not get his last name)in the service department helped my son and I out. H I had a small problem with my turn signal on my truck.... and Louie (I did not get his last name)in the service department helped my son and I out. He went above and beyond the call of duty. And I just want to say thank you to him and let you know it is so very nice to have someone helping you that actually cares about the customer!!! And he even went out in the rain for us! He is an asset to your service department!! Signed a very grateful customer. More

Service shop " Great Service"our F350 Truck bed was damaged. Tim Nelson notified us every step of the way. Tim and his crew repaired our unit to like new condi " Great Service"our F350 Truck bed was damaged. Tim Nelson notified us every step of the way. Tim and his crew repaired our unit to like new condition. Thanks and hats off to Tim Nelson and crew for a job well done. Hope the dealership recognizes the outstanding quality of workmanship performed by the body shop and service. Totally satisfied... More

Horrible Customer Service This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended cove This is the 1st negative review I've ever written & my experience was SO awful!! I purchased my 2013 Nissan in 10/2014. I paid for their extended coverage plan. I specifically asked, no matter what - any issues I have - will be covered. I was told yes. 100%, no questions asked. I had an electrical problem, & made an appt to get my car in. I stated I would need to bring my car in prior to work, & needed shuttled around 8am. They stated that wasn't a problem. I get there, & was told well we don't have you down until 11:30, eventually got the shuttle for me, but I was made 15 min late to work. I took my car in nearly a week ago. Jordan advised they couldn't correct the problem, didn't know what to do with it, so I was advised to pick my car up, and take it to a Nissan dealer. I had to take my warranty back them as they did not even have all of the info from my purchasw entered correctly in their system. I again, specifically asked about the warranty, if they needed to refer me to a dealer, etc. & was told that my warranty would transfer and be accepted, any Nissan dealer would be fine. I confirmed the paperwork I brought into them regarding my warranty was all I would need to give to Nissan, and they said yes. I do this, again dealing with shuttles to and from work. Nissan calls and advises that was in fact not my correct warranty paperwork. I call Jordan, am transferred left and right between the ford side and their services center, and the Toyota side, and their service center - one person on the Toyota side telling me he "couldn't help me and just picked up the phone call he was transferred"!!!!! After NUMEROUS calls back and fourth, I am told I was misinformed, and should NOT have taken my car to Nissan. Jordan should have kept my car and outsourced this repair themselves so they would then file the claim for my warranty. At this point, no one knows how to proceed, the head of service at Toyota, Patty, was NEVER available for myself or the employees I spoke with, & she needed to be contacted to determine how to proceed. I was told she may have had some personal things with herself or her mother, & had appointments to go to. Of course, I have sympathy for a possible hardship, however, I as the paying customer should not be affected by her personal life. A woman in pre-owned named Kara was another contact I was given to call. She did get me a loaner vehical as they were not going to have an answer on what to do that day either. Communication was HORRIBLE - Kara advised she had to get with Patty, & that they had missed each other due to Patty's unavailability & when she came to Kara - she was busy with her customers all AM and also had some appraisals. Again, NOT my problem as the customer. If she was too busy, another associate or manager should have been made aware of my now 4 business day problem. My voicemails were not returned, & I was spoken to in a rude & unfriendly manner by multiple employees while being sent on a wild goose chase for help. In the mean time, Gurley Leep Nissan was consistently calling me to follow up and ensure I was being taken car of!! Jordan finally works out their problems, approved the work to be done PER THE ESTIMATE Gurley Leep sent over, and then, states they are only paying a portion of the invoice, leaving me with an almost $300 balance!!! Gurley Leep was not okay with this, as they were approved to proceed with the estimate provided, and did not feel after I was already told I was covered, that I would now have a somewhat large balance. After their service manager spoke to Jordan's, they got no where but also spoken to rudely and were advised I would have to pay. They felt this whole fiasco was handled so poorly, they waived their labor fees for the work they did, so I didn't have the unexpected balance. Kara on the final day, was VERY rude and snobby, and did not even apologize for my inconvenience. I WILL NEVER DO BUISNESS WITH THIS DEALER AGAIN! BEWARE!! More

Good sales people, unsure of service department Bought a 2013 ford flex, paying 28,000 for it. Great vehicle. Impressed. Yes. But... Not even owned for a month and front and rear passenger side ligh Bought a 2013 ford flex, paying 28,000 for it. Great vehicle. Impressed. Yes. But... Not even owned for a month and front and rear passenger side lights fogging and condensation appears. Mike who sold us the vehicle was great. Very knowledgeable about the vehicles. Service I'm not so sure. I had it looked at today. Vincent told me not to worry they will take care of it. Has a four year bumper to bumper warranty and they called me back to tell me parts will cost 1200 and may have to pay a deductible. Better than paying 1200. Yes.... But I shouldn't have to pay a dime. Spend 28,000 on a vehicle and not even had it for a month and already putting money into it. Which things happen but I don't feel I should have to pay this. It's also ford certified. I did call and leave mike a message to see if anything can be done. Giving them the benefit of the doubt. And a chance to make it right. I'll never go back to Gurley leep ford ever again. First time was ridiculous. Jordan as far as sales go did a good job. Service and management not so sure. We will have to see when parts come in how well they will take care of a new customer paying 28,000 dollars for a car and it's just minor repair but... 1200 for front and rear lights?? I dunno. We will see. I could not rate quality of service due to the fact that they have not responded back or completed the work yet. More

Lacking Service Department 8/6/2015 I am traveling and my oil light came on so I Googled Toyota dealerships and Jordan's Toyota came up. I stopped in to see about getting an oil 8/6/2015 I am traveling and my oil light came on so I Googled Toyota dealerships and Jordan's Toyota came up. I stopped in to see about getting an oil change. I was met by the Assistant Service Manager and explained the problem, granted, I didn't have an appointment but was told they could work me in. I proceeded to tell him it was a fleet vehicle to which he replied I would be interrupting his lunch because he would have to make a phone call to get the approval so therefore he couldn't take care of me today. What kind of service is that? More

Awesome Service Had slept in for my service appt...called Jordan and they took me anyway and did the recall work at the same time...I can not say enough good things a Had slept in for my service appt...called Jordan and they took me anyway and did the recall work at the same time...I can not say enough good things about Jordan Ford and their service dept...Thank you so much!! More

The purpose of my visit was to have installed the previously ordered FRD exhaust system on my new 2014 Tacoma 4x4. I found the Asst. Service Manger, Stacy and the Parts Manager, Robby to very co previously ordered FRD exhaust system on my new 2014 Tacoma 4x4. I found the Asst. Service Manger, Stacy and the Parts Manager, Robby to very courteous and helpful. I would recommend this service department to friends and family. Dave Martin SB More