Jordan Ford - Service Center

Thank you, Jordan Automotive Group for your generosity to the community! I was very happy to see that you loan your moving truck to the Resale to the Rescue Donation Store for the transport of my large item the community! I was very happy to see that you loan your moving truck to the Resale to the Rescue Donation Store for the transport of my large item donation. It shows how you are giving and caring for the local community. Thank you! More

AWESOME SERVICE We have been dealing with Jordan quite a few years.. We have purchased two new Prius and also .a used car. On our last visit , very recently they We have been dealing with Jordan quite a few years.. We have purchased two new Prius and also .a used car. On our last visit , very recently they we had body work done, and it was a perfect job and a day less then they quoted. We have been very satisfied customers for many years, guess that is why we keep coming back. Thank you. More

Job done right!! Had a mishap and needed some repair work done to my car. Body shop manager Tim went above and beyond to get the job done and when I say above and beyo Had a mishap and needed some repair work done to my car. Body shop manager Tim went above and beyond to get the job done and when I say above and beyond I mean he made sure I got home when I dropped my car off, which was a 45 minute drive one way, also when it was done he picked me up and took me to get my car. More

Failed to follow through on Software I had some work done on my '17 Mustang in the Summer of 2018. Part of this work required Jordan Ford to flash my computer. What they didn't do was g I had some work done on my '17 Mustang in the Summer of 2018. Part of this work required Jordan Ford to flash my computer. What they didn't do was give me a copy of the original programming from the computer. In Jan of 2019 I was having some work done at an independent service center that required the original calibration (the one Jordan installed locked the computer). When the new service contacted Jordan for the calibration, they said that they had emailed it to me. They did not, in fact I even had (and still have) the Ford Customer Viewpoint email from the visit back last summer, I certainly would not have kept a survey and deleted something as important as the OEM calibration for the car. Long story short, Jordan Ford fell through because their tech used his own computer and didn't pass on the most important item. Then tried to say I was the one that had it and they emailed it to me (why is there no record of their email to me on their own server?). It ended up costing me a few hundred extra in order to sort it out. The way Jordan handled it though, they have lost my business both sales and service. More

2nd review much better I am now happy with my purchase. There were some issues prompting my first unsatisfactory review. These have been resolved. I need to mention that whe I am now happy with my purchase. There were some issues prompting my first unsatisfactory review. These have been resolved. I need to mention that when my car had a problem my salesman Shawndel did come to my house and jumpstart my car for me. I can now recommend Jordan Ford. More

Great Service Had our Escape in collision center for repair estimate. Scheduled work on Thursday for the following Monday. We are pleased with work done, and bei Had our Escape in collision center for repair estimate. Scheduled work on Thursday for the following Monday. We are pleased with work done, and being completed in time stated. We were only without our vehicle 1-1/2 days. Everyone we've encountered at Jordans in Service Dept and Collision Center have been very pleasant, seem knowledgeable and eager to please. More

Above and beyond I had a small problem with my turn signal on my truck.... and Louie (I did not get his last name)in the service department helped my son and I out. H I had a small problem with my turn signal on my truck.... and Louie (I did not get his last name)in the service department helped my son and I out. He went above and beyond the call of duty. And I just want to say thank you to him and let you know it is so very nice to have someone helping you that actually cares about the customer!!! And he even went out in the rain for us! He is an asset to your service department!! Signed a very grateful customer. More

Service shop " Great Service"our F350 Truck bed was damaged. Tim Nelson notified us every step of the way. Tim and his crew repaired our unit to like new condi " Great Service"our F350 Truck bed was damaged. Tim Nelson notified us every step of the way. Tim and his crew repaired our unit to like new condition. Thanks and hats off to Tim Nelson and crew for a job well done. Hope the dealership recognizes the outstanding quality of workmanship performed by the body shop and service. Totally satisfied... More