Jordan Ford

Great customer service and follow-through Most of my experience was taken care of via phone and email. I do not have a lot of time to go sit in a dealership for the entire day, and my salesman Most of my experience was taken care of via phone and email. I do not have a lot of time to go sit in a dealership for the entire day, and my salesman (John Castaneda) did all of the leg work before I even went in. I was in the dealership a total of 1.5 hours and it was only this long because of stuff on my end. This is my 4th purchase from Jordan Ford and I plan on giving them my future business. More

Very Unprofessional Service On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the se On 02/14/2019 I took my 2016 Expedition to Jordan Ford to repair the Rear Mode Actuator and excessive wind noise coming for the doors, this was the second time I had it to them for wind noise fix. Friday I called for status on the car and I was told they were working on it and they would call when done. They never called I called them around 6:00 pm and was told it was not ready yet. I called Saturday at 3:00 pm and was told they were still working on the car and would not be ready until Monday. Monday I called and the said they were still working on the car and would not be ready until Tuesday. Tuesday I called and they said they were working on the car. So I called the sevice manager he said he would check on status and later returned my call and said it was ready. We went to pickup the car up and the wife drove it home. Next day I had to fly to Dallas until yesterday Febuary 26, 2019. I got in the Expedition for the first time and the wind noise was louder than my 1965 Frod Mustang Convertible. Jordan Ford has needs to work on their Quality Control and customer service . I bought the Expedition at Jordan Ford and think I should receive respectable service for a $63,000 vehicle. More

Very simple and easy. I highly recommend this dealership to anyone looking for a new vehicle. When other dealers say sorry Jordan Ford says yes we can. Thanks Jordan Ford. I highly recommend this dealership to anyone looking for a new vehicle. When other dealers say sorry Jordan Ford says yes we can. Thanks Jordan Ford. More

Smooth and easy I highly recommend Jordan Ford for anyone looking to purchase a vehicle. Julian De La Rosa is a straight forward and extremely helpful salesman. Julia I highly recommend Jordan Ford for anyone looking to purchase a vehicle. Julian De La Rosa is a straight forward and extremely helpful salesman. Julian responded promptly to every question I had and easily explained the process of buying my new vehicle online. He made the process very easy. I will definitely recommend Julian and Jordan Ford to my friends, family, and anyone looking to purchase a vehicle. Thanks Julian More

Ford F-250 I just wanted to let you know that you have a great team. I had to do everything online and over the phone since I was coming down from Seattle, on to I just wanted to let you know that you have a great team. I had to do everything online and over the phone since I was coming down from Seattle, on top of that i had to travel 4 hours to get to the dealership. Your team had everything ready for me when I arrived, including my truck and I was in and out within an hour. I was expecting for something to be delayed, but everything was absolutely perfect! On top of the expeditious service, everyone I came in contact was extremely friendly. All it takes sometimes is a hello or friendly smile and we got more than our fair share. Thank you for the wonderful service and fantastic prices. Sincerely, Fabian Villalpando, guaranteed future customer More

Absolutely an AWESOME EXPERIENCE!!!! Mr De la Rosa professional experience was the best I have ever experienced in purchasing a new vehicle. His positive attitude, his I am here working f Mr De la Rosa professional experience was the best I have ever experienced in purchasing a new vehicle. His positive attitude, his I am here working for you attitude made my buying experience very smooth. I highly recommend this young gentlemen a promotion and a pay raise!!! I will be sending my AIR FORCE COLLEAGUES FROM LACKLAND AFB and RANDOLPH AFB TX his way. THANK YOU JORDAN FORD!!! Victor Morales US AIR FORCE RETIRED MSGT. More

Responsive, respectful, professional, practical Cody Robinson is an awesome sales guy! Not threatening or pushy. He is technically way and above other sales guy. You ask him anything about his pr Cody Robinson is an awesome sales guy! Not threatening or pushy. He is technically way and above other sales guy. You ask him anything about his products and he can give you real info. Not speak what comes to mind. He will show you, demonstrate and point things out. The dealership understands customer service is important. I have been going there for a long time because they remember my name and treat us very well. They treat you like a neighbor not a mark. I have bought nine vehicles from this dealer and all but 1 from Cody. The service is great and everyone is approachable for discussion, light or serious. Even Marc Cross the guy on TV. Give them a try. Go see Cody, he and the rest of the team will do there very best to bring you into the family and make you happy. More

Excellent Follow-up and Customer Service I would recommend Dursun Isci to anyone looking to purchase a vehicle. He was attentive and had tremendous follow through. The buying experience that I would recommend Dursun Isci to anyone looking to purchase a vehicle. He was attentive and had tremendous follow through. The buying experience that I had at Jordan Ford was better than expected, and through the excellent customer service, I chose to stay with this dealership rather than looking at alternate dealers. I appreciate their time and that they explained everything. There were no hidden fees or figures at the end of the buying experience. Every member of this team made sure we were a priority and that they valued what we had to say. They also were diligent in getting us the vehicle that we wanted. This is a fantastic dealership, and the Sales Professional - Dursun - should be everyones go to. More