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Jordan Ford
San Antonio, TX
1,503 Reviews
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May 28, 2019
2000 Lincoln Towncar fuel system issue Took my towncar to be diagnosed for a fuel system issue. After 3 days I was told it had a bad PCM. Falls diagnostic. Cost me $ 420.97 just for the fal Took my towncar to be diagnosed for a fuel system issue. After 3 days I was told it had a bad PCM. Falls diagnostic. Cost me $ 420.97 just for the false diagnostic. Overall I spent $ 900.00 to find out the problem was a bad connected at the fuel sending unit. The dealer told me I had a bad pump and computer. It was none of that. I had a young mechanic test out the entire fuel system and in a mater of 30 minutes he found the problem. Your service man Mr. Tom Williams, stated he had 30 years repairing Lincoln's I truly sought it. The dealer also recomended I purchase a computer from Computer exchange.com that it would be all set just to plug and run. Not so, the computer took 7 days to arrive and did not work as stated, the was $ 220.00 down the drain. Used the original computer which they claimed was bad. What a shame from a reputable dealership to perform false diagnostics and stiff the customer's. This warrants my money be returned. I sure hope the service manager contacts me. I want to hear from you. Mr. Dr La Rosa More
by Alfonsod60
Employees Worked With
Clifford leyendecker (131), Tom Williams
May 18, 2019
Amazing Service After going to three different dealerships and experiencing subpar service, long wait times, and being force-fed vehicles we weren't interested in, it After going to three different dealerships and experiencing subpar service, long wait times, and being force-fed vehicles we weren't interested in, it was a blessing to work with Jordan Ford. Jeff Slaughter is great at his job and is very helpful, knowledgeable, and friendly. He was the only salesman we worked with who contacted me minutes after I inquired online about a vehicle, took as much information over the phone as possible, and stayed transparent through the entire process. The dedicated service my husband and I received from Jordan Ford has created a lifelong commitment to the Ford brand. We will ask for Jeff the next time we are in the market and will be recommending you all to our friends and family. Thank you for your help. More
by Karisma
Employees Worked With
Jeff Slaughter
May 11, 2019
Best service for a first time buyer! As a first time buyer without having to use a co signer or my father to ask questions by far my best experience buying a car! I would highly recommend As a first time buyer without having to use a co signer or my father to ask questions by far my best experience buying a car! I would highly recommend Jonathan and Jordan ford for the best car buying experience I’ve ever had! i will definitely be back in the future! More
by Golbrei
Employees Worked With
Jonathan Cervantes
May 03, 2019
Great Deal & Service This purchase represented my second at Jordan Ford. I could not be more pleased using Lee for the second time in six months. lee really knows his pro This purchase represented my second at Jordan Ford. I could not be more pleased using Lee for the second time in six months. lee really knows his products, made sure I received all available discounts, and in detail went over all the features of my purchase. As a handicapped veteran various options are essential and Lee carefully went through his inventory to find just what I was looking for at a great price. Lee was also able to get me an excellent trade value on my trade-in. There is no question that my next purchase will be with Lee at Jordan Ford! More
by Marine Retired
Employees Worked With
Lee Efting
April 30, 2019
Too easy! I have to admit I was panicking because of how easy this car buying experience was. I kept thinking it was too good to be true. Julian was amazing! I have to admit I was panicking because of how easy this car buying experience was. I kept thinking it was too good to be true. Julian was amazing! He was genuine, upfront and made the car buying experience easy. I felt no pressure to purchase additional items. I will most definitely recommend this dealership and Julian to anyone I know looking to purchase a new vehicle. More
by Newford
Employees Worked With
Dave Nelson, Julian De La Rosa
April 19, 2019
A totally Honest and Transparent Dealer!! I made the decision to buy a new Truck. I got a quick response from Wally Hannum in sales at Jordan Ford , who set an appointment to come visit with I made the decision to buy a new Truck. I got a quick response from Wally Hannum in sales at Jordan Ford , who set an appointment to come visit with him. Met him in person and things just clicked from there on. He gave us the bottom line up front price, and was totally transparent. Thanks Wally Hannum for a great experience and for being an honest Salesman. The industry needs more people just like you. More
by RODGER
Employees Worked With
Robert Zimmerman, Wally Hannum
April 11, 2019
Awesome buying experience! We were in the market for a new car for our college bound daughter. We told her we were going to see what the dealership could do for us. So of course We were in the market for a new car for our college bound daughter. We told her we were going to see what the dealership could do for us. So of course she went online and started shopping and fell in love with the new Bohai Bay Mint color on the Fiesta. I contacted John and he went to work right away trying to find one in the mint color she wanted. In just a few short days we went from, "hey can you find this for me" to here is your daughter's new car. It was so fast we were able to surprise her with it. He made sure the visit at the dealership was flawless and fast. We did not have to wait for the usual 2-3 hours we have experienced with other dealership visits. Definitely sending anyone that asks me to John. More
by JJVsDad
Employees Worked With
John Castaneda
April 04, 2019
Jordan Ford Julian De La Rosa is straight forward and a very helpful salesman for Jordan Ford. Julian made the process on buying my new F250 easy with no pressu Julian De La Rosa is straight forward and a very helpful salesman for Jordan Ford. Julian made the process on buying my new F250 easy with no pressure at the end. Since then I have already recommend Julian and Jordan Ford to my co-workers, family, and friends, Vehicle purchase made easy... Thanks again Sir! FP3 More
by FP3
Employees Worked With
Julian De La Rosa
April 01, 2019
Amazing customer service Recently, I purchased a vehicle from Jordan Ford. I shopped around for the specific car and trim for several weeks. Looking everywhere from San Anton Recently, I purchased a vehicle from Jordan Ford. I shopped around for the specific car and trim for several weeks. Looking everywhere from San Antonio to Austin and even beyond. They had the best prices and when it was time to purchase, I decided to contact Jordan Ford. Everything from the initial contact through the internet inquiry, to the first phone call was seemless. I explained to John Castaneda and Julian De La Rosa exactly what I wanted and what I was looking for. I didn't get pressured into other vehicles or get pressured into unneeded things that I didn't want or need. They were honest and very thorough. They explained to me all of the features and demonstrated how everything worked. My reps were awesome and I had a great experience. When it's time to pick up another vehicle, I will definetly go to Jordan Ford. Look for John C and Julian D, great team. More
by TRutt
Employees Worked With
Julian De La Rosa, John Castaneda
March 30, 2019
Wonderful! We had a great experience there! Our sales man Jonathan was amazing, didn’t put on the normal pressure of other car sales men and made everything feel We had a great experience there! Our sales man Jonathan was amazing, didn’t put on the normal pressure of other car sales men and made everything feel like it was in our control! It was a overall great experience and when we are ready for the next vehicle we will be coming back to Jordan Ford! More
by Mcbeefam
Employees Worked With
Jonathan Cervantes
