Jordan Ford

I have been trying to get a hold of the Service Manager -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall lette -Roy regarding paperwork I turned in regarding refund on an egr filter replacement I paid for on my 2012 F-350 Diesel truck. Received a recall letter in the mail from Ford and “Roy” made copies of the letter and the Jordan Ford Bill. He told me he would submit it to Ford and would be getting back in touch with me. I have tried calling several times and keep getting the run around. I have talked to the Sales Manager because “Roy” was out and going to return Monday of this week and he would leave a note for “Roy.” Heard nothing so I called on Tuesday and left another voicemail. Called again on Wednesday and receptionist said he was unavailable but she text him and he would get back to me soon. Heard nothing so I called again today and was on hold for 20 minutes and mysteriously was disconnected. Called back requesting to talk to another manager and was sent to voicemail. Will not return. More

Took my 2014 Ford Escape in since the car was thumping while accelerating at high speeds; told by Autozone using their free diagnostic that my Wastegate Solenoid needed replacing. Jordan Ford, once they h while accelerating at high speeds; told by Autozone using their free diagnostic that my Wastegate Solenoid needed replacing. Jordan Ford, once they heard my story, (including the free diagnostic) took the car on a Tuesday, returning it three days later on Friday. Mechanic who handled the car was Robert Helgerman. However, the next day (Saturday), the same thumping happened under the exact same circumstances as before, which meant that the car wasn't fixed. When I asked for either a refund or a free service, the service representative Emily explain to me that, because Autozone's diagnostic was unreliable, Ford wasn't able to either refund the service or offer a free repair. She explained that Autozone's service didn't accurately diagnose the car, which meant that the information Ford received from me (and by extension Autozone) was inaccurate; this meant that, in order to "properly diagnose the car," I'd need to pay $189 in addition to the original $355 repair that was "inaccurate." It also technically "cleared" Jordan Ford of fault. This left me with three questions: 1. If Autozone's diagnostic was inaccurate, why didn't someone say something when I first explained the situation, but was only told of the bad diagnostic AFTER I paid Jordan Ford? 2. If Autozone's diagnostic was inaccurate, why didn't they offer their own test before accepting my car based on an "inaccurate" diagnostic? 3. Why did Robert fulfill the customer request instead of probing himself and discovering that my request was inaccurate? This story is akin to a sick patient walking into a doctor's office, requesting Ibuprofen. Instead of asking probing questions and realizing that Ibuprofen isn't the cause of the issue, the doctor gives the patient Ibuprofen; when the patient later returns complaining that the Ibuprofen hasn't worked, another doctor replies, "you can pay me more money to diagnose your problem for you." Please avoid Jordan Ford's Service Section; this experience frustrated and disappointed me, and I will neither use Jordan Ford again nor recommend them to friends, family, and work colleagues. More

We always receive the best care for our vehicle and are always treated with respect. Questions and answers are discussed until the direction is clear on what is wrong with the vehicle always treated with respect. Questions and answers are discussed until the direction is clear on what is wrong with the vehicle More

I traded my 2019 ranger for a 2022 Single cab Ford F-150. Junior helped me and was great. Got me rolling in my brand new truck with in 2 hrs or so. Go by and ask for him if you buy at Jordan Ford. Great sale Junior helped me and was great. Got me rolling in my brand new truck with in 2 hrs or so. Go by and ask for him if you buy at Jordan Ford. Great sales man.. More

I have been buying vehicles from Jordan Ford for over 15 years now and have never had an issue or a bad salesman. John McDonald was my latest salesman and in today's world it's very difficult to buy a vehic years now and have never had an issue or a bad salesman. John McDonald was my latest salesman and in today's world it's very difficult to buy a vehicle online versus on the lot. He was with me through the whole process we spoke on his days off and late evenings. We also shared pictures of our kids cars and had great conversations of our kids. He made me feel supported through the entire process which was a long one. One day while I was there to visit John my old salesman walked up to me shook my hand asked me how I was doing and was very professional as he was when he sold me one of my trucks. It is good to feel welcome and cared about in today's process of ordering a vehicle online and John did an outstanding job thank you More

Parts department very rude if you can even get them to answer. Then they will give you a false name. Brian doesnt work here. That part is not available. I had to call 3 times to get a quote on a part and answer. Then they will give you a false name. Brian doesnt work here. That part is not available. I had to call 3 times to get a quote on a part and to see if it was available. Very rude. Got there, part was not available and of course Brian doesn’t work here. Cant give you my money. I will go elsewhere…. More

Not sure what happened but the service has gone downhill. Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for Took my truck in for some warranty and non-warranty repairs. The service advisor was extremely rude. Gave me an off the top of her head estimate for the non-warranty work. Was very high. Then she told me that since i did not have an appointment there was nothing they could do. Was told it would be 6 to 8 weeks before they could look at it. So, I went to another Dealership and had all issues resolved in 3 days and the cost of the non-warranty repair was 1\3 of the cost quoted by Jordan. Then I need an oil change on the wife's car. Made an appointment for the service. An hour and a half past my appointment time they hadn't even pulled the car in. Got the keys back and went to another Dealership. Didn't have an appointment but the service was completed in less time than I spent sitting at Jordan. I have always taken my vehicles to Jordan for service. Don't think I will be returning in the future. More

I purchased a used F150 from this dealership and my experience was very positive from start to finish. I dealt with sales associate Julio Martinez. Julio was very friendly, professional, and knowledgea experience was very positive from start to finish. I dealt with sales associate Julio Martinez. Julio was very friendly, professional, and knowledgeable. I live in Katy Texas so the majority of our negotiations we completed over the phone with the support of Julio’s manager David T. To complete the deal, I drove from Katy to San Antonio. They purchased my existing vehicle at a fair price, and I drove back to Katy in my beautiful F150. Thanks Julio for a very positive car buying experience. More

My expedition 2019 it’s been on service for 40 days and still no answer on when will be fixed still no answer on when will be fixed More

My wife and I just purchased a new Ford Explorer from Jordan Ford. We have purchased several cars in the last few years and to be honest I hate buying new cars. Although I just want to say how awesome my Jordan Ford. We have purchased several cars in the last few years and to be honest I hate buying new cars. Although I just want to say how awesome my buying experience was at Jordan Ford. They let us test drive a used car because they did not have a new Bronco in stock. After test driving we decided to not purchase that model and then test drove the Explorer, which we liked a lot more. Veronica Arizpe was our sales rep and she was Awesome! She was very helpful and not pushy at all. She made sure my wife picked the color and model she wanted. The car arrived at the dealership on Thursday and Veronica came in on her day off to get the vehicle prepared for the following morning. (that is dedication!) Once we arrived the process went very smooth. The manager took care of us and we did not feel pressured to purchase any add-ons (which most dealerships push down your throat!) I just want to say how easy the entire process was and how awesome Veronica and her manager was. More