Jordan Ford

Not part of the "family" Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although Took my new truck in for an oil change and tire rotation. Waited 2 hours and as I was leaving, I noticed that they had not rotated the tires (although the paperwork said so). Called the Service Manager since they want us "completely satisfied". Told him based on this experience, how can I even be sure they changed the oil? They could have just parked it out back and made me wait 2 hours. He said to bring it back two days later and meet with him, which I did, but he was "stuck in a meeting". I figured since they had already wasted 2 hours of my time, he would have at least left instructions to have it done immediately - nope, I was told to wait 1:15 to 1:30. I left, called his office, and told his secretary I can get the oil changed elsewhere in 20 minutes, and the tires rotated elsewhere in 20 minutes. The quality of service is unsatisfactory considering I just bought a $50K truck there. To top it off, I never heard back after that. Friends, this is why I just bought a new Mustang from Bluebonnet in New Braunfels. I recommend others take their business elsewhere too. Seems like they are really "One Team, One Goal, One Family" right up until you sign on the dotted line, then you are just a stepchild. More

purchase ford explorer sport,from jordan ford I am a 66 year old male . I have purchased many cars over the years. My experience with car dealers has ranged from ok to down right nasty. Jordan for I am a 66 year old male . I have purchased many cars over the years. My experience with car dealers has ranged from ok to down right nasty. Jordan ford and my sales person Joe Greer were by far my best experience with purchasing a car. Joe patience was unbelievable, as I fumbled my way through pickining out the right model and color . His one interest seemed to be that I ended up with a car that I was happy with. At no time did I feel pressured to purchase any extras that i did not "feel I needed. Jordan ford is well represented by Joe . Highly reccomened. More

Poor Customer Service I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes I made an appointment to get an oil change on 19 Jan 2015 at 2:00. I checked in and was told it would be a little over an hour. 1 hour an 30 minutes later I walked out in the parking lott to see my F150 still waiting to be serviced. I spoke with my customer service rep and he told me my appointment time was only a check in time and I was basically put in the que with the rest of the walk in customers. Lesson learned, if you take your vehicle in just double the time they give you to complete the job. I hope your experience was better than mine. More

Tried to sell unneeded service work I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need repl I took my 2008 Escape in for a recall. After they did the recall they performed a courtesy multi-point inspection and said the front brakes need replace, the value covers were leaking and the spark plugs need replaced, and the injectors should be cleaned with a decarbonization kit. I declined to have any of the work done since I know better, but inspected my car when i got home. The front brakes had more than 7mm of pad left (3mm is the min and new are about 9mm), There was no oil anywhere around the gasket, but there was some by the filler neck on the top of the valve covers. The spark plugs had less than 3,000 miles on them. There is no hesitation, no loss of performance, no loss of mileage, or any other signs the injectors need cleaned. In other words, all 4 recommended services unneeded. This is the second time the dealer tried to sell me service work that was not need and a reminder why I no longer have the dealer service my car. More

Failure to take responsibly for poor work Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Colli Vehicle vandalized Nov 2013. Wires were pulled out of place under hood . Wires were to be checked and secured. I assumed this would mean Jordan Collision would route the wires correctly and secure them so they would not get caught in moving parts (ie: belts and pulleys ) and away from exhaust manifold. The power distribution box was also open by the vandal(s). Now those wires are burned and the power distribution box is fried because the wire that were pulled out vandals got up against the exhaust manifold. How can wires get against the exhaust manifold if the mechanics at Jordan Collision check and secured the wires as stated on my invoice/receipt. Jordan Ford is refusing to stand behind their work and do the honorable thing. They are refusing any responsibility and I must pay out of my pocket for parts damaged by their sloppy work. If the the work had been done properly those parts would not have been burned now. More

Lied to me on pricing I called and gave them my vehicle information, they gave be a quote for an oil change of $40, so I made an appointment and went in, after 3 hours I go I called and gave them my vehicle information, they gave be a quote for an oil change of $40, so I made an appointment and went in, after 3 hours I got my car back and the total was $65, I asked why? and they said that because they had to put extra oil in, I asked if this is unique to my F-150 or its something that happens on all F150's, he said its like that for all F150's, so I asked why I was given a quote of one price and then charged a different higher one, he did not know. No body knew and I was tired of being there so I paid and left. I will never go back. More

Incompetent Liars My Lincoln Navigator wasn't rising on one side so I brought it here for repairs. They told me it was the sensor. I took my truck in to get the sensor My Lincoln Navigator wasn't rising on one side so I brought it here for repairs. They told me it was the sensor. I took my truck in to get the sensor replaced on the suspension system and instead they replaced the arm. Had to take it back in four days because on the fifth day the truck wouldn't raise up when you turned the car on. When I took it back they told me because I had driven 100 miles, I broke some bolts and the arm on the suspension. They told me it would be $1200 for a complete kit. Well after I had that done and it still didn't work they then told me they had misdiagnosed the problem on the truck and they wouldn't be able to fix it, I would have to have the entire suspension system replaced! I will never take my truck there again. More

they messed up my truck now I have to fix it Went in for a recall with a running vehicle now it's getting towed out customer service sucks they don't know how to work on vehicles may this be a Went in for a recall with a running vehicle now it's getting towed out customer service sucks they don't know how to work on vehicles may this be a warning to all do not go here for service More

Went to Jordan Ford to trade in my sedan for an F-150. When My wife and I arrived we where greeted by Richard and he made us feel welcomed. I already had a few trucks in mind when I arrived, so Richard to When My wife and I arrived we where greeted by Richard and he made us feel welcomed. I already had a few trucks in mind when I arrived, so Richard to us to see them. He was ver knowledgeable about the product he sold and even taught me some thing I didn't know, (which in my experience has been rare from a salesman. The last car I bought I had to educate the saleswoman on her own product). We decided on a vehicle and the rest of the [process was extremely smooth. Richard stuck with my wife and I the whole way and made sure we where taken care of. Overall Jordan Ford was an excellent buying experience. I have dealt with 2 of the other major Ford dealers in the area before and Jordan took care of me the best. Very pleased with Jordan Ford and Richard. Thanks! More