Jordan Ford

Always helpful! I have bought several vehicles from Jordan Ford. They are always very helpful, thorough, and knowledgeable. I have always gotten a fair deal. I will o I have bought several vehicles from Jordan Ford. They are always very helpful, thorough, and knowledgeable. I have always gotten a fair deal. I will only go to Jordan Ford. More

horrible service Have been dealing with this dealership over 20 years..service is now horrible!!! I brought my car in for a simple oil change and after waiting two hou Have been dealing with this dealership over 20 years..service is now horrible!!! I brought my car in for a simple oil change and after waiting two hours I was told my car was ready, pulled out of the dealership and within seven miles car died on the side of the road, called roadside assistance and had it towed back..after 48 hours still no answer on what the problem is, I will be there tomorrow with a tow truck to go to different dealership..all of their good employees have left..terrible service More

Beware! Disability community beware. We bought a used 2010 Ford E-150 cargo lift van. Even paid the absorbent price for an extended premium bumper to bumper Disability community beware. We bought a used 2010 Ford E-150 cargo lift van. Even paid the absorbent price for an extended premium bumper to bumper warranty. A few weeks ago I noticed the air was not cold/cool. Got scheduled into service only to be told that because the van has the Tuscany package that the repairs won't be covered. No where in the contract does it disclose, advise or acknowledge that the extended warranty won't cover the Tuscany package that was built into the conversion van by the FACTORY. I'm left with a van that has no air to transport my son who is disabled to his dr appts, school, or social activities. With over 30 surgeries under his belt and numerous diagnosis we no longer have transportation that we can use. But we have a hefty van payment. Thank you for nothing Jordan Ford. Next time you sell a lift vehicle to a family, be honest. More

The Place to Go! If you are looking for a new or used car or truck, then Jordan Ford is the place to go. It is also important to talk to Cody Robinson once you get th If you are looking for a new or used car or truck, then Jordan Ford is the place to go. It is also important to talk to Cody Robinson once you get there. I have bought 12 vehicles over the past 15 years, the last 3 coming from Jordan (2013 Focus SE, 2015 Expedition Limited, 2016 F150 XLT Sport). Each and every transaction was hassle free and well worth the time it took to drive from New Braunfels down to San Antonio. Cody understands his customers. He treats you with utmost respect, and truly is a dedicated car dealer. He is also a certified master trainer on the F-150 and Expedition (I don't know the official Ford term for this certification). But, it shows. He can tell you more about the vehicles than the owner's manual! From beginning to end of the deal, Cody is there the whole time. He communicates consistently, and even as I changed my mind about 50 times each purchase, he was never afraid to tell us his opinion on why one option is better than the next, all without trying to sell us something. He even mentioned that some things I thought we a "must have" certainly were not, thus saving me even more money. If all he cared about was the sale and his commission, he would have never said anything. He would rather us be happy than him make more money. I can't forget my fiance guru Jose Rosas either. He was very informative and even helped us save more money and avoid financing headaches. I came in with my own financing and never once tried to convince me of dealer add ons or other financing. He knew i had the best deal around and worked with us to finish it up quickly and easily. Overall, I could talk about Jordan Ford for a long time. I have been to almost every other Ford dealer within a 50 mile radius, and I keep coming back to them. For someone who changes or adds vehicles as often as I do, Jordan is the place to ensure I am getting what I need at the price I want. Thanks Cody Robinson and Jordan Ford! More

Poor Service They lost the best service writers they had to Gunn. I have bought 3 new Ford F-150s at Jordan but will not go back. Every time I go in for oil chan They lost the best service writers they had to Gunn. I have bought 3 new Ford F-150s at Jordan but will not go back. Every time I go in for oil change it always takes way longer than told. Truck usually has greasy footprints on step rail and greasy hand prints on hood. Service has taken a nose dive since Coby took over. They tried to sell me an air filter I personally replaced 3000 miles earlier. Marc Cross needs to get more involved in day-to-day operations. More

The Works tire rotation Took my f150 in for the works, oil change an tire rotation... I noticed after I took it in the truck would shake at 70mph.... Took it back and ask a Took my f150 in for the works, oil change an tire rotation... I noticed after I took it in the truck would shake at 70mph.... Took it back and ask about balancing the tires and was told they do not balance the tiress only rotate them. I was told they would balance the tires for an additional $74.00... I will never buy tires or have my tires rotated at Jordan Ford .... Discount tire rotates and balances tires for free if you purchase the tires from them..... Does not make sense to me to rotate the tires if you don't balance them. Just another way to scam another $74.00 from their customers..... More

Wasted half a day Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we Took my Lincoln Mkz for an oil change and tire rotation. Dropped the car around 10:45 a.m. They got my information and they said wait inside and we will call you when it's ready. My husband and I told them to call us on our cell when the vehicle is ready. We waited until 4:45 p.m. and called about my car, they said it would not be ready for Monday. Monday??? They had not even started on my car. Very disappointed, and not satisfied??. More

Don't go here Traded in car bought a new car almost 30 days later old car is still not paid off no one give good answers just tell me don't worry about it they are Traded in car bought a new car almost 30 days later old car is still not paid off no one give good answers just tell me don't worry about it they are taking car of it. Finance company with old vehicle shows late and now putting late charges of vehicle. Person I work with had this very same thing happen on their car at the same dealer two days before me. More

Shame about their Finance dept business practices I had a great experience with JR and decided to come to Jordan Ford despite getting a little bit better deal at a different dealership. I am regretti I had a great experience with JR and decided to come to Jordan Ford despite getting a little bit better deal at a different dealership. I am regretting that decision because that experience went downhill when 15 days after giving them my trade-in and buying a new truck my bank account is drafted for the payment of said trade-in, at the tune of almost $600. I called first thing when they opened and didn't get an answer from them until I called back at 1pm. Jordan had not sent the check to pay off my loan (the "check had been cut" the same day that I called conveniently). They did not give me a reason as to why and now I have no other choice but to wait for my credit union to get the check from Jordan before I get any kind of reimbursement from anyone.... OH and to top it off I am responsible for the interest that has been incurred these past several days on my trade-in vehicle's loan amount. Interesting enough, my friend purchased a vehicle 2 days before I did and the same thing happened to the pay off on their trade-in but they were originally told that they had lost his paperwork but some to find that it was due to an error on the paperwork causing the delay. I am NEVER doing business with this dealership again which is a shame since our salesman was a great guy. More