Jordan Ford

I was referred from Cars. com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales departmen com for a specific vehicle. Received excellent Service from Jerry Escobedo, Suleiman Ebrahim and Michael Ford in the Pre-Owned Vehicle Sales department. More

I took my F250 in for oil change and tire rotation. In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the In the years I've had this truck not once did it require additional oil this time it did. However my main objection is when I got the truck back the tires were low. Now maybe I'm wrong but I assumed that if you're rotating the tires that you would have them at the correct air pressure when you were finished. I call this unacceptable. And most likely will not return to Jordan Ford. More

I had warranty work completed Jan 2024 and the technician broke my consol. I showed the service managers who promised to get it replaced and make it right. It's been 8 months and they have blown me off and h broke my consol. I showed the service managers who promised to get it replaced and make it right. It's been 8 months and they have blown me off and haven't honored their word to fix it and make it right.I have completely lost faith in this dealership. Heed my warning, Do Not trust this dealership with your vehicle. Their technicians do not care about your vehicle. More

Sales, service, repair, accident, overall experience, this is the place to go overall families experience this is the place to go overall families experience More

Worked with Monty at Jordan Used cars who guided wife and me through a Ford 150 review, purchase, and successful trade-in of our old pickup. Good experience for both of us. . me through a Ford 150 review, purchase, and successful trade-in of our old pickup. Good experience for both of us. . More

Giving Ford a bad name. MILITARY STAY AWAY THEY ARE NOT GOING TO HELP YOU. YOU WILL BE OVER CHARGED!!!! My wife who is an active duty service member, wife, purchased a 2 MILITARY STAY AWAY THEY ARE NOT GOING TO HELP YOU. YOU WILL BE OVER CHARGED!!!! My wife who is an active duty service member, wife, purchased a 2023 Ford Mustang Mach-E from Jordan Ford on 9/29/23. She got approved by Ford Financing for 0% financing for 60 months, which was awesome. She went and saw the Mustang and fell in love. We sat down to do the paperwork and were first explained about the lease options and then purchase options. It was explained that since we bought our trade-in out of state, that they would have to tax us for the full price of the Mustang instead of only taxing us the difference between the trade and the selling price of the Mustang. Stating it is Texas law that the trade-in has to be purchased here in Texas for a person to only be taxed the difference between the trade-in and the price of a car. It sounded weird but we are not from here and thought it was maybe true(THIS IS TOTALLY FALSE A PERSON IS NOT TO PAY THE FULL SALES TAX ON SALE THAT HAS A TRADE-IN SINCE THEY ARE ONLY CHARGING YOU THE DIFFERENCE). So with that information and seeing I was not saving money on the taxes we went with the lease option we were presented with. This seemed a little better, the monthly payment was less plus they told us that Ford was giving us a credit on the lease for the taxes so there weren’t any due until we decided to purchase it at the end of the lease(THIS WAS A LIE I CALLED FORD CREDIT AND SPOKE TO SOMEONE WHO BROKE DOWN ALL THE LEASE CHARGES INCLUDING THE HIDDEN ONES THEY DIDN’T TALK ABOUT AT THE DEALERSHIP). After looking at the paperwork the next day. I noticed that although the lease was cheaper monthly we were going to be paying over 8,000 more for the lease option instead of financing it. I went back to the dealership and they did make that right and reversed the lease and let us finance the Mustang instead. It was very misleading and we honestly felt pressured and led into the lease option, as it was explained that it would mean that we would have to come back for another car. During the process of filling out the paperwork, we also explained that we are not residents of the state of Texas. My wife who purchased the car solo and who is an active-duty service member, home of record is in a different state. We were told that they had to collect taxes here still even though the car was to be titled in her state of residency (WE DID LEARN THAT THIS WAS ALSO A LIE). They titled the car to Texas anyway. This gets better! So this past Friday we a call saying our plates were there and for us to pick them up. The Mustang broke down for the second time since had it (brand new by the way) the following Monday so while getting the car checked in I went and pick up the plates. I see them they are TEXAS PLATES!!!! I explained to them that I was assured that the car would be titled in our state of residency since we are not residents of Texas and would only be here for a few months. They apologized again and said they would get it fixed. So what did they do??? The took those TEXAS plates and mailed them to our home of record!!!!!! The car is sitting in there on the lot, not able to be driven and they mailed the plates to the home of record!!!! I called them immediately and this is the response that I was given. “Mr. & Mrs. 1:01 PM (1 hour ago) I do apologize for the inconvenience, all of the paperwork and titling was signed for Texas titling and the permanent Texas plates have already been issued. If you were to want to title this vehicle in Ohio you would need to take the buyers order which you have a copy of along with the Texas plates and registration to a DMV office in Ohio to have them transferred for Ohio titling.” (this was edited to remove names) More

Just a short review let people know about my experience with Jordan Ford and more specifically, Eric Cooper their Account Executive. Eric was very pleasant and attentive and after my 1000 questions, he co with Jordan Ford and more specifically, Eric Cooper their Account Executive. Eric was very pleasant and attentive and after my 1000 questions, he continued coming back with answers. My wife will be looking for a vehicle in a few years and we will definitely check the inventory at Jordan Ford and, I will certainly ask for Eric! More

Purchased an F-150 6 months ago for roughly $65k including extended warranty and maintenance. Despite giving their finance manager 3 separate ID and correcting the contract TWICE, the Registration a including extended warranty and maintenance. Despite giving their finance manager 3 separate ID and correcting the contract TWICE, the Registration and Ford Credit account came back with my name misspelled. Numerous calls, messages, visits and filled out forms to correct and Ford Credit reports they have not remedied the account nor sent any of the documents to them. This is all after being promised a working in dash trailer brake controller could be installed ‘right away, as soon as tomorrow’. I had to threaten legal action for them to act in that after being lied to that parts were ‘on back order’ I got curious, crossed the parking lot to the parts counter, and guess what—new brake controller in stock. I bought it and presented it to the sales person just for the look on his face of being caught in a lie. I am still going back and forth with Ford Credit who refuses to even call Jordan in any effort to fix their mistake. Who knows what they have reported to the credit agencies—or have not reported. Well, we will find out. Stay tuned for an update and more posts wherever I can make them. If you want a quality vehicle, honest staff that will do whatever is necessary to keep you happy—go elsewhere!! Thanks Jordan, keep up the erroneous work! More

fast fun and very pleasant at jordan ford would definitely buy again with them service was great definitely buy again with them service was great More

Declined to purchase, asked to be kept in the loop on an upcoming model, was literally laughed at via text. Not sure whats funny about an 780 credit score and cash to put down, but OK upcoming model, was literally laughed at via text. Not sure whats funny about an 780 credit score and cash to put down, but OK More