Jones Kia

Great experience Did lots of online searching for price and features on new Kia. Jones delivered with great selection and price. Our salesman - Mo was low pressure, k Did lots of online searching for price and features on new Kia. Jones delivered with great selection and price. Our salesman - Mo was low pressure, knew the features of the cars, the inventory on the lot and suggested the car that met our needs. He and Dave Wilson made the whole process easy for us. More

Excellent Experience We purchased a 2014 Certified Used Vehicle from Jones Kia. Initially when looking at it online, it was not certified, but after speaking with Will Li We purchased a 2014 Certified Used Vehicle from Jones Kia. Initially when looking at it online, it was not certified, but after speaking with Will Libertini on the phone, he had it certified before we even got to the dealership. They were able to match our trade-in offer from a well known company in the area, and gave us a great price. Their financing department was able to beat the rate we got from our Credit Union as well, so we were all around very pleased. Will was fantastic from start to finish, and we would highly recommend him to buy a car from. It was a stress free, non aggressive type of transaction which is what we were looking for. More

NOT HAPPY AT ALL I purchased my second car from Jones Kia, another Soul, in August, 2014 because when I purchased my first Soul in 2011, it was a GREAT experience. I I purchased my second car from Jones Kia, another Soul, in August, 2014 because when I purchased my first Soul in 2011, it was a GREAT experience. I loved my salesman and the finance guy. They gave me a good deal and GREAT service and I absolutely LOVED that car. This time around, not so much. They tacked things onto my contract, such as GAP insurance, which is supposed to be an option and I did not ask for it and I have been fighting with Kia since August to get that $750 back. I also had some minor issues with the car before it left the lot, such as, it had a couple of dings which needed to be repaired and the decorative tape under the driver's window was coming off. They fixed the dings, but could not paint the repairs because they did not have that in stock and the same for the tape. They told me it would be a "We owe" and they would call me when the paint was in. That was in August, this is December. They said they tried to call me when the stuff came in, but they had my cell and my home, which has an answering machine and voice mail and I NEVER got the call. I also expressed to my salesman my concern about the gas mileage and I wanted something really good on gas. My 2011 did okay, but I knew there was something better and he told me the 2014 was great on gas, which I actually get LESS mileage with the 2014 then I did with the 2011 and also, not even a week after I got the 2014 Soul, I saw a commercial for an ELECTRIC Soul and I was so angry that I was not told about this coming out. Probably because I would have waited to make my purchase. I would much rather have had the ELECTRIC. My buying experience took almost 11 hours, which I was not happy about, I am getting a run around from Kia about the GAP, service repairs is a joke and I just do not know what happened from the time I purchased my first Soul(which I wish I had back. I am not at all happy with the 2014 Soul. The driving experience is no longer fun with this car)until now with the company, but I would not recommend it to anyone. More

Mechanics are inept and Service Advisors are condescending My 2012 Kia Soul was diagnosed as needing a new transmission at only 25,000 miles. The transmission was replace and they returned the vehicle to me e My 2012 Kia Soul was diagnosed as needing a new transmission at only 25,000 miles. The transmission was replace and they returned the vehicle to me even though it had some very obvious problems. It wouldn't shift into 1st gear without double clutching. The mechanic who replaced the transmission, the resident master mechanic and the service manager collectively determined that there was nothing that could be done about this sifting issue and recommended I drive the car for a couple hundred miles and then call them and let them know if the problem works itself out. Not one of the had a real solution. They all lacked the experience with manual transmissions to provide any real answers. The next morning while driving the vehicle it popped out of 5th gear while I was driving down the road. It was an audible pop from the center console. My foot was still on the gas, I had not touched the gear shifter, the clutch or the brake. The rpm's spiked and it took a second before I realized what had happened. Quite frankly, it scared the daylights out of me. After I gathered my thoughts I started thinking this was a fluke. So I shifted back into 5th and continued my commute. About halfway through my commute it popped out of gear again. This time it was 3rd gear and my sister and I heard the pop and saw the gear shifter move and then the rpm's revved high like it did when it popped out of 5th. What is going on with this transmission? After waiting for Kia Roadside Assistance from 9:45 a.m. to 3:45 p.m. and no tow truck ever showing up, I drove the death trap home. Where it popped out of 5th gear two more times. Jones Kia's general manager did send a tow truck after my husband called to complain about KRA not showing up. But when I got to the Jones Kia Service Center, the service advisor tried to turn the tables on me and suggest that the bumps I was hitting were too big and that was what was making the gear shifter pop out of gear. This infuriated me. No vehicle should ever, ever, ever pop out of gear, no matter what!!! His suggestion was ridiculous. And he just stood there with a look on his face that showed he was taking pity on me. The number of times he replied "Really?" with that stupid look on his face only infuriated me more. I have been driving vehicle with a manual transmission for nearly 30 years. They don't just jump out of gear. I do know what I am talking about. And someone at Jones Kia needs to hire someone with some knowledge of manual transmissions or foot the bill for me to take it to an expert because they are baffled and that is not going to get my car repaired, now is it? More

William is very easy to work with. He found usbthe right car at the right payment. If you're in the market for a new or used anything, go see Libby he will take good care of you. car at the right payment. If you're in the market for a new or used anything, go see Libby he will take good care of you. More

After visiting a total of five Kia dealerships and becoming more and more frustrated each time, an internet search led me to Jones Kia! I initially explained the deals I'd been offered to Randy and h becoming more and more frustrated each time, an internet search led me to Jones Kia! I initially explained the deals I'd been offered to Randy and he put me in touch with Steve M. I explained to Steve the situation with my trade and what I wanted to pay - didn't really care how they got to my number (discount the MSRP or give me top dollar for my trade) mind you. Steve was professional and we agreed to schedule an appointment for me to meet with him and have my trade valued. They made me a deal and even went as far as getting the *EXACT* Optima Hybrid I wanted from another dealer. On top of everything else, the Jones For Life program sold me! So, long story short, there is a reason I traveled over 75 miles from home to purchase my Optima Hybrid. These guys cannot be beat - and they customer service after the sale is incredible. I know I made a smart purchase and that my dealer will stand behind it forever. On top of everything else, I'm was surprised that Jones is able to handle the out of state sales tax and registration - definitely an added bonus! Thank you, Steve and thank you, Jones! I will be sure to refer all my family and friends to you guys! I'm a Jones customer for life! P.S. - the hybrid is averaging over 41.2 MPG after 325+ miles so far - easily beating the window sticker! More

William went above and beyond my expectations of a dealer. Went out of his way to make sure we got the right car for us. dealer. Went out of his way to make sure we got the right car for us. More

I had an awesome experience. You would be doing yourself a favor by visiting this dealership if you are in the market for a new or used vehicle. a favor by visiting this dealership if you are in the market for a new or used vehicle. More

Excellent service from Jones KIA. Will Libertini and the staff were by my side from the beginning to the end of the sale to assist in any way possible. His knowledge, friendliness and patience is much appre staff were by my side from the beginning to the end of the sale to assist in any way possible. His knowledge, friendliness and patience is much appreciated. More

I walked in not know what type of car that I wanted. I sat down with Tim Brown and we went through a lot of vehicles. I was given several vehicles to test drive and then we narrowed it down to a couple of sat down with Tim Brown and we went through a lot of vehicles. I was given several vehicles to test drive and then we narrowed it down to a couple of cars. Tim was amazing at what he did, he came in to work with me on his day off and then we sat down and went over some numbers and I was still not sure because it was a little out of my price range, so I left the dealership with same old car that I came in with. On my way home, I received a call a call from Tim that stated that they were able to get the price down to my range. Sine it was Tim's day off, I told him that I would come in to complete all of the paperwork the next morning first thing. I arrived at the dealership right as they opened and met Tim and all of the paperwork was complete and I went right into finance and signed my papers. After the paperwork was complete, Tim showed me every option on the car and even took the time I set up my phone and satellite. I would recommend Tim Brown to anyone looking to purchase a vehicle. More