Jones Kia

Bel air Kia Review Customer service and assistance was very helpful and everything went perfectly. I will recomend this location to friends and contunue to be a freque Customer service and assistance was very helpful and everything went perfectly. I will recomend this location to friends and contunue to be a frequent customer. More

Outstanding staff, Tammy is great! I was so so pleased with everything at Jones. I was particularly pleased with the staff member that helped me, Tammy F. Sge was so outgoing and friend I was so so pleased with everything at Jones. I was particularly pleased with the staff member that helped me, Tammy F. Sge was so outgoing and friendly! She made my day exponentially better during a stressful time with my car! She was fantastic . Very professional and a little humor to brighten my day . More

Absolutely Dishonest & Unethical If negative numbers were available they'd be appropriate. Dealt with Internet Manager Candace Smith. I spoke with her by phone and asked her for infor If negative numbers were available they'd be appropriate. Dealt with Internet Manager Candace Smith. I spoke with her by phone and asked her for information and vehicle photos which she said she was going to go outside to the vehicle and get.Two hours later, after not hearing from her, I sent her a text message and shortly after she sent photos, but not what I asked for. Sent a text message asking for the photos I originally asked. 1.75 hours later I sent her an email asking about the photos. 16 minutes later she sent the requested photos and said, "I apologize i was in a sales meeting I thought these pictures were attached" The vehicle was listed on AutoTrader.Com and their web site for $25,785. I made an offer of $24.500 plus sales tax and accessories. Candace Smith replied and said, "Thank you for your offer, however,unfortunately, we do not have that much room in vehicle to move as far as price. My manager informed me we do $28,000 plus taxes and tags." I replied and said "Wow...that's interesting considering the vehicle is listed on your website for $25,785. So the price of the vehicle is more than $2,000.00 above the advertised price?"Candace Smith replied, "The additional fees are the reconditioning fees and Maryland State Inspection." I subsequently spoke with Rob Jones, who identified himself as the dealership's manager, who said I needed to read the "fine print" on the AutoTrader.Com adds and their website at which point I told him the dealership couldn't do anything to sell me a vehicle. Dishonest, unethical & untruthful. Don't waste your time. More

Great Combined Experience Our family needed a new small car and we were looking at either a Kia or Hyundai. Past experience with Jones was mixed - Nissans (3 of them) were won Our family needed a new small car and we were looking at either a Kia or Hyundai. Past experience with Jones was mixed - Nissans (3 of them) were wonderful, Dodge was less than wonderful. Wife still wanted to give Jones another shot. Looked at several Hyundai vehicles and a Kia Forte. The Jones Hyundai sales gentleman (Ron) was very willing to show us any vehicle from any of the Jones dealers. Long story short, we bought the Kia Forte. Ron was wonderful to work with, and we agreed to a very fair price. We did have to go the Jones Kia dealership to sign the papers, but that was a pleasure also. Valerie and Rovall made sure that everythng that we agreed to with Ron (Hyundai sales person) was finalized. Valerie was delightful in the signing process. No pressure to get various add-on features (example GAP coverage, etc.). Both of the dealerships (Hyundai and Kia) were clean, smelled fresh, had complimentary snacks for guests (cookies, fruit, coffee tea and hot chocolate). My wife and son visited the dealerships to narrow down the vehicles, then we all went back to make he purchase. The final negotiation and signing process only took a couple of hours - much less than other dealerships. Overall, our family was VERY PLEASED with this experience and with the purchase of our Kia Forte! Both Jones Hyundai and Kia dealerships restored our faith in the JONES family of dealers!! More

Excellent Experience! Salesman Jerry Huntley was very patient with us and very informative. He wanted to make sure we were aware of all our options and that we were very ha Salesman Jerry Huntley was very patient with us and very informative. He wanted to make sure we were aware of all our options and that we were very happy with our choice. He did not pressure us and was very pleasant and easy going. We felt like we could trust him and that we can call him if we have any questions along the way. Both he and General Manager Rovall Washington were knowledgeable of their products. Jerry continued to ask us questions to zero in on just what we wanted in a vehicle. We would be more then happy to work with these 2 men in the future and will recommend them to any friends who are in the market for a car. This is the second new car we have bought from this dealership. We have also bought 2 used cars from Jones. Thumbs up for Jones Junction KIA!! More

Amazing service This was the easiest and fastest experience, thank you Lorenzo for being a good sales agent. You deserve the best. You are a very kind and nice gentle This was the easiest and fastest experience, thank you Lorenzo for being a good sales agent. You deserve the best. You are a very kind and nice gentleman . keep up the hard work.. More

Jones for a lifetime This is my first experience with Jones and my husbands 2nd when it comes to purchasing a vehicle. Though this deal has been a challenge for all invol This is my first experience with Jones and my husbands 2nd when it comes to purchasing a vehicle. Though this deal has been a challenge for all involved, I have to give credit where it's due, Valarie never gave up on us and she and Rovelle have done whatever necessary to push it through. It's nice to know that we were not just numbers, that they understood our needs and goals. We greatly appreciate their efforts and patience and look forward to finally completing our deal on monday! More

Automobile Purchase I give the Jones Kia personnel and dealership an excellent rating because they deserve it! Firstly, the facility is clean, attractive, and even has f I give the Jones Kia personnel and dealership an excellent rating because they deserve it! Firstly, the facility is clean, attractive, and even has free refreshments for customers. Secondly, the staff demonstrated great courtesy, expertise, and a genuine concern for me as a person. Everyone was very professional and "went the extra mile." I especially want to give Mr. Karim El-Amin my highest praise for the very personal manner in which he worked with me. My experience with car salespersons in the past have left me with negative impressions. I had the opposite experience with Mr. El-Amin. I would say that he is a great person, and a great salesperson. He also has to be a great asset to Jones Kia. Kudos to Jones Kia for hiring him! More

Outstanding and Considerate of One's Time I had to be to work, knew what I wanted and had little time, if any, to spare. I took the initiative to set an appointment with Karim, one of th I had to be to work, knew what I wanted and had little time, if any, to spare. I took the initiative to set an appointment with Karim, one of the sales associates at Jones Kia. He was immensely curteous and made sure I had all the info I needed to make a knowledgeable decision. When I arrived, I was pleasently surprised that Karim met me in the parking lot, the Kia Soul I wanted was parked next to the front doors, with a VIP hang-tag on the rearview mirror which even had my name written on it. The car was full of gas, detail and ready for the test drive. I fell in love with the vehicle, the great customer service and the fact that I can get free manicures. I was convinced, and purchased the vehicle. The general manager Rovall personally thanked me for giving them the opportunity to earn my business. All in all, this was the best car buying I've had to date. More

Best experience ever My name is nneka and I had the best experience at Jones kia.. on my way to the dealership my car broke down and my sales person lolita bond drove all My name is nneka and I had the best experience at Jones kia.. on my way to the dealership my car broke down and my sales person lolita bond drove all the to me , picked me up and took me back to the dealership and gave me a great deal on my new Kia Forte More