Jones Kia

Poor Customer Service - Bait and switch I purchased my Kia Sorento from Jone about 5 years ago. I have been doing all of my service at the dealership to keep the extend 200,000 mile warrant I purchased my Kia Sorento from Jone about 5 years ago. I have been doing all of my service at the dealership to keep the extend 200,000 mile warranty in take. One main reason I purchased a car 35-40 miles from my home was the free pickup of my vehicle and Loaner service, after two plus years the stopped the program. I have been telling them I felt issues with the car each time I came in for regular maintenance service, always told nothing wrong. On monday I came in for a regular oil change and recommended Transmission flush and cleaning. On my 45 minute drive home (last 5 minutes) the check engine light came on. I am now being told it is an intake sensor. Understand I hit my 100,000 about 6 weeks ago. Outside warranty!! Not cover with the Jones for life (I do not know what would be.) Not very honest dealership. Constant bait and switch............. More

Service The reason for my rating is for poor on February 18, 2019 I had to have my 2012 Kia Sportage towed to the Kia dealer in Fallston. I thought something The reason for my rating is for poor on February 18, 2019 I had to have my 2012 Kia Sportage towed to the Kia dealer in Fallston. I thought something went wrong with my oil filter. However that was not the issue my Kia had a hole in the engine block which caused my engine to seize. We purchased two warranties when we got the car and only one of the warranties covered the car. The other warranty was faulty because it was from a previous owner but Jones Kia still sold us that warranty knowing that it was null and void once another person purchased the vehicle. They refused to pay for me to be in a rental and I feel they should have to eat the cost for that since they got money from us for a warranty they knew we couldn't use. They also have many cars with the same issue as mines. They have had people in rentals since November 2018. I am forced to buy a beater car so I can get back and forth because they said it can take up to 6 months for them to get my car fix because there is at least 30 cars to be serviced with engine issues. More

Scheduled maintenance These people have called me at least... at minimum.... 25 times in 2 months because my Kia was due for a 60k service. HELLO! Get a clue.... if I dont These people have called me at least... at minimum.... 25 times in 2 months because my Kia was due for a 60k service. HELLO! Get a clue.... if I dont call you back after the first 10 times dont keep calling and leaving me messages. I'm not paying 2 or 300 bucks for a service I can do myself. Calling that many times, for that amount of time should be considered harassment. I blocked the number but they are still able to leave a voicemail....every freaking time!!! I didnt even buy my Kia through them. They got my phone number because I took it to them for a recall. BTW... I wouldnt come to you if I did need service just because of this experience. You are unreal. More

The BEST The whole team at Jones KIA are the best. Jerry Huntley is an honest and hard working salesman. Goes the extra mile for his customers. The whole team at Jones KIA are the best. Jerry Huntley is an honest and hard working salesman. Goes the extra mile for his customers. More

Horrible Dealership and Products they sell I was rushed into the sale of this car and didn't do my research for the car. I had a major horrible scare with my Kia Niro within the first few weeks I was rushed into the sale of this car and didn't do my research for the car. I had a major horrible scare with my Kia Niro within the first few weeks of owning with a very strong gasoline and burning smells in the cabin of the car. First I thought that maybe I spilled gas on myself, but no, it was coming out of the vents each time I either ran the AC or heat didn't matter what setting you had it on it was bad. Along with the gas smell there was also a burnt wire/plastic smell which was so bad I was expecting to see smoke or flames coming out of the vents, it never did. Both smells made me completely nauseous and sick each time I had to drive the car I had to put the windows down to feel better. The Dealership literally blow me off (laughed at me thought I was joking) and said it was part of the break-in process I said no way, they didn't even care about a possible fire the car could have, I've owned enough brand new cars and these smells were not typical break in smells, they didn't find anything wrong with the car as I couldn't deal with the sickening odors anymore as it was only getting worse. I felt so uncomfortable in the car feeling this sick. There were other things among the smells just didn't seem to jive for a brand car it lacked power and had jerky/missing during acceleration. Good bye KIA brand. I ended up trading it in on a 2019 Buick Encore which has been a wonderful vehicle in the past month since my trade of the junky KIA. They also rip me off with warranties I requested not to get but they put them on the contract anyway. Please don't do the mistake I did with buying from this dealership with this horrible product they sell. More

Liars all around. I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I I bought a used Honda Element in January. In the first couple days, I had to refill the tires a few times. I live in PA, so when I got it inspected, I had to get new tires. The car smelled strongly of cigarette smoke, and the salesman said it was just him. It was not. I spent months cleaning and airing out my car. He also claimed there was only one key for it, but I could get a new one cut at a Honda dealership for under ten dollars. However, in April I finally went to get a spare made, and it was $168! Now, six months later, they’ve called me to tell me that they found the spare key. The person I spoke two was new and clueless, and now I’ve called a few different times to speak to a sales manager but no one will answer my call or return my messages. I’m disgusted with the way they treat their customers. Do NOT buy a car from Jones! More

My salesperson Jerry Huntley was excellent! My salesperson was so helpful. He made my experience here amazing. He took his time to make sure I got what I was looking for at a price I could aff My salesperson was so helpful. He made my experience here amazing. He took his time to make sure I got what I was looking for at a price I could afford. Everyone there were so kind also. I would highly recommend this place!! More

Absolutely Horrible I have bought my car 2 weeks ago, absolutely loved it at first. Til i realized they pretty much screwed me over. I am still dealing with the issues an I have bought my car 2 weeks ago, absolutely loved it at first. Til i realized they pretty much screwed me over. I am still dealing with the issues an my 1rst payment is coming up mind you i have no papers for my payment to go to, i still hav a temp tag, when in fact they should have used the same license plate as i had, they never did inspect the car for me to drive it in PA which is where I live an they have known from the beginning an should have been done. Know 2 weeks later they are still trying to get everything in order for me. Mind you i have a life should havent to sit by my phone making 50 million calls. i bought the car 2 weeks ago, i should be enjoying it an i am hating it. i never will refer a family or friend, an i will never go back myself. Cant wait till i can finish with this dealship. More

Fast, great price, got me what I wanted Great service,quick replies. Everything I asked for was taken care of. Met my price needs and found the right vehicle left very happy and would retur Great service,quick replies. Everything I asked for was taken care of. Met my price needs and found the right vehicle left very happy and would return. More