Jones Kia

I wrote a previous negative review of Jones KIA. Regarding extra charges like marketing adjustment. They got back to me and refunded the money. Chalk it up to a communication error. All is fine now. Regarding extra charges like marketing adjustment. They got back to me and refunded the money. Chalk it up to a communication error. All is fine now. More

Don't purchase from this dealer. They advertise one price on the web and on the window sticker, only to tell you there is a mandatory "marketing adjustment" of $3500 on a Forte (plus tax at 6%) that is requi on the web and on the window sticker, only to tell you there is a mandatory "marketing adjustment" of $3500 on a Forte (plus tax at 6%) that is required and beyond the control of the dealership. The salesperson was Jericho Huntley. We were led to believe an external source like KIA USA required this add on. We were told it was due to vehicle shortages. Maryland law doesn't allow this add on to be omitted in any advertising. Further the window sticker didn't include the charge. Some other dealers advertise a "marketing adjustment" from $500 to $1500 for KIA sedans and some don't charge marketing adjustments. After buying 7 new KIAs from this dealership, we didn't expect to be treated like this. We contacted one of the owners, Danny Jones, (and his secretary) by email a week ago and explained what happened, and to date haven't even gotten an acknowledgement from him or the secretary named Christina. We are pursuing this through three avenues outside the dealership. Be warned about these "marketing adjustments". They are not mandatory. The money goes to the dealership and not KIA USA or some other mandatory source. Also ve warned that they will also try to tack on an aftermarket item for minor dent repair at $727 without asking you or mentioning it when you pay. Thete is a cancellation clause that we exercised. They make money off the MSRP price and also charge $500 for a "dealer charge. When you add up the dealer charge an "marketing adjustment, plus the 6% tax, you are talking about an extra $4,240 for a small Forte. Be warned! More

Very disappointed in the communication skills. My vehicle paint was due to be fixed in a We Owe and I’ve been trying to get in touch for weeks. Managers tell me the sales consultant is out or on lunch and wi paint was due to be fixed in a We Owe and I’ve been trying to get in touch for weeks. Managers tell me the sales consultant is out or on lunch and will call me back. He never once tried calling me. As a manager myself, I know first hand this could have been handled by a manager. So now I have a new car with dents where the paint SHOULD have been fixed. Very unprofessional and I can promise my car will never see that parking lot again. I am also waiting on a floor mat that the sales consultant said he would get. It was supposed to be picked up when I get my paint fixed. I appreciate the deal, and the great patience a few other great managers had with my children the day of purchasing, but by far the worst customer experience afterwards. Thankfully I got no survey 😉 More

My first time visit today, Ralph at desk 4 helped get my Android Auto reconnected. Service above and beyond, now driving to MI will be great! Thanks! Android Auto reconnected. Service above and beyond, now driving to MI will be great! Thanks! More

Thank you Jones service , even though we did not buy the vehicle from you ( because you did not have what we were looking for) I called your service department and they took car of my problem when some othe vehicle from you ( because you did not have what we were looking for) I called your service department and they took car of my problem when some other dealers told me they would not look at my 2022 Kia Carnival. The service writer Melissa Laubach was very professional and the service manager Joe Williams and his tech was very helpful and professional also. I have bought many cars from this dealership and if I had a problem the took care of it . Thank you again so much. More

We drove 2 hours after contacting them the night before about a specific vehicle. Once we arrived they said that it magically "sold" the night before. They didn't bother to even contact us. I'm pretty sure about a specific vehicle. Once we arrived they said that it magically "sold" the night before. They didn't bother to even contact us. I'm pretty sure it was just bait to lure us in. They then showed us a scratched up dirty car instead. We immediately left and are of the opinion that this is the worst dealership we know. More

Jones is an amazing place to go for a car.Scott was an amazing sales associate. Very friendly and helpful. I definitely 100% going there to get a car and trying to get him as an associate he is wonderful! amazing sales associate. Very friendly and helpful. I definitely 100% going there to get a car and trying to get him as an associate he is wonderful! More

Dealership prices are way overpriced, and when provide proof and try to make a deal with them, they tell you they don't negotiate and stop responding to you. Don't deal with them, people should not ben proof and try to make a deal with them, they tell you they don't negotiate and stop responding to you. Don't deal with them, people should not bend over to dealerships that overprice cars, let them have the cars sitting so that they eventually will have to lower prices, do not buy overpriced cars from them period. More

Wonderful team + experience. Will be referring all of my friends and family to see these guys. From the minute we stepped onto the lot to car selection to finance, my husband and I felt comfortable and info friends and family to see these guys. From the minute we stepped onto the lot to car selection to finance, my husband and I felt comfortable and informed. More

My husband and I ordered a car in Oct 2020 and put down a down payment. We were told the car would be in by December and we never heard from Kia again. When December came around we called the salesman we wer down payment. We were told the car would be in by December and we never heard from Kia again. When December came around we called the salesman we were working with and he never answered our calls or called us back, ever. So we talked to the sales manager who just just as unhelpful. He told us he would look into it and call us back and never did. So my husband had to call again, the manager told him they were holding off on ordering the car so they can hit their January numbers and that the car would finally be ordered first week of January. Its Jan 19th and nothing has been ordered yet. We canceled our order after numerous unanswered phone calls. Had we not called anyone at Jones Kia we wouldn't have heard from them since Oct. Save your time and energy, go somewhere else. These employees are lazy and unmotivated to sell anything. DO NOT GO HERE! More