Jones Kia
Fallston, MD
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Very disappointed in the communication skills. My vehicle paint was due to be fixed in a We Owe and I’ve been trying to get in touch for weeks. Managers tell me the sales consultant is out or on lunch and wi paint was due to be fixed in a We Owe and I’ve been trying to get in touch for weeks. Managers tell me the sales consultant is out or on lunch and will call me back. He never once tried calling me. As a manager myself, I know first hand this could have been handled by a manager. So now I have a new car with dents where the paint SHOULD have been fixed. Very unprofessional and I can promise my car will never see that parking lot again. I am also waiting on a floor mat that the sales consultant said he would get. It was supposed to be picked up when I get my paint fixed. I appreciate the deal, and the great patience a few other great managers had with my children the day of purchasing, but by far the worst customer experience afterwards. Thankfully I got no survey 😉 More
Thank you Jones service , even though we did not buy the vehicle from you ( because you did not have what we were looking for) I called your service department and they took car of my problem when some othe vehicle from you ( because you did not have what we were looking for) I called your service department and they took car of my problem when some other dealers told me they would not look at my 2022 Kia Carnival. The service writer Melissa Laubach was very professional and the service manager Joe Williams and his tech was very helpful and professional also. I have bought many cars from this dealership and if I had a problem the took care of it . Thank you again so much. More
We drove 2 hours after contacting them the night before about a specific vehicle. Once we arrived they said that it magically "sold" the night before. They didn't bother to even contact us. I'm pretty sure about a specific vehicle. Once we arrived they said that it magically "sold" the night before. They didn't bother to even contact us. I'm pretty sure it was just bait to lure us in. They then showed us a scratched up dirty car instead. We immediately left and are of the opinion that this is the worst dealership we know. More
Jones is an amazing place to go for a car.Scott was an amazing sales associate. Very friendly and helpful. I definitely 100% going there to get a car and trying to get him as an associate he is wonderful! amazing sales associate. Very friendly and helpful. I definitely 100% going there to get a car and trying to get him as an associate he is wonderful! More
Dealership prices are way overpriced, and when provide proof and try to make a deal with them, they tell you they don't negotiate and stop responding to you. Don't deal with them, people should not ben proof and try to make a deal with them, they tell you they don't negotiate and stop responding to you. Don't deal with them, people should not bend over to dealerships that overprice cars, let them have the cars sitting so that they eventually will have to lower prices, do not buy overpriced cars from them period. More
Wonderful team + experience. Will be referring all of my friends and family to see these guys. From the minute we stepped onto the lot to car selection to finance, my husband and I felt comfortable and info friends and family to see these guys. From the minute we stepped onto the lot to car selection to finance, my husband and I felt comfortable and informed. More
My husband and I ordered a car in Oct 2020 and put down a down payment. We were told the car would be in by December and we never heard from Kia again. When December came around we called the salesman we wer down payment. We were told the car would be in by December and we never heard from Kia again. When December came around we called the salesman we were working with and he never answered our calls or called us back, ever. So we talked to the sales manager who just just as unhelpful. He told us he would look into it and call us back and never did. So my husband had to call again, the manager told him they were holding off on ordering the car so they can hit their January numbers and that the car would finally be ordered first week of January. Its Jan 19th and nothing has been ordered yet. We canceled our order after numerous unanswered phone calls. Had we not called anyone at Jones Kia we wouldn't have heard from them since Oct. Save your time and energy, go somewhere else. These employees are lazy and unmotivated to sell anything. DO NOT GO HERE! More
Poor Customer Service - Bait and switch I purchased my Kia Sorento from Jone about 5 years ago. I have been doing all of my service at the dealership to keep the extend 200,000 mile warrant I purchased my Kia Sorento from Jone about 5 years ago. I have been doing all of my service at the dealership to keep the extend 200,000 mile warranty in take. One main reason I purchased a car 35-40 miles from my home was the free pickup of my vehicle and Loaner service, after two plus years the stopped the program. I have been telling them I felt issues with the car each time I came in for regular maintenance service, always told nothing wrong. On monday I came in for a regular oil change and recommended Transmission flush and cleaning. On my 45 minute drive home (last 5 minutes) the check engine light came on. I am now being told it is an intake sensor. Understand I hit my 100,000 about 6 weeks ago. Outside warranty!! Not cover with the Jones for life (I do not know what would be.) Not very honest dealership. Constant bait and switch............. More
Service The reason for my rating is for poor on February 18, 2019 I had to have my 2012 Kia Sportage towed to the Kia dealer in Fallston. I thought something The reason for my rating is for poor on February 18, 2019 I had to have my 2012 Kia Sportage towed to the Kia dealer in Fallston. I thought something went wrong with my oil filter. However that was not the issue my Kia had a hole in the engine block which caused my engine to seize. We purchased two warranties when we got the car and only one of the warranties covered the car. The other warranty was faulty because it was from a previous owner but Jones Kia still sold us that warranty knowing that it was null and void once another person purchased the vehicle. They refused to pay for me to be in a rental and I feel they should have to eat the cost for that since they got money from us for a warranty they knew we couldn't use. They also have many cars with the same issue as mines. They have had people in rentals since November 2018. I am forced to buy a beater car so I can get back and forth because they said it can take up to 6 months for them to get my car fix because there is at least 30 cars to be serviced with engine issues. More