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Jones Kia

Fallston, MD

2.7
78 Reviews

2001 Belair Road

Fallston, MD

21047

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Showing 78 reviews

September 10, 2022

I received several inquiries from them after I recorded interest in a vehicle, but I opted not to follow up. More

by eb
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonio
August 20, 2022

How long does it take to get a new key cut? I had to drive 30 miles to the dealership to hand them my key. I had to pay $250 dollars. Two weeks later, I'm still waiting for them to call and let More

by Millicent
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa
Aug 23, 2022 -

Jones Kia responded

Hi Millicent! We are disappointed to hear that this has been your experience with us. If you have still not been contacted regarding your new key, please email us at feedback@jonesjunction.com and we will look into this situation for you!

Aug 23, 2022 -

Millicent responded

I called yesterday. The "part is on back order" and the person I spoke to said he had no idea when it would be available. "Could be another couple of weeks."

Sep 07, 2022 -

Millicent responded

It is now September 7, almost a month later. Still no word from Jones Kia. Still no key.

August 14, 2022

Very nice staff and we were treated respectfully but the car was sold at way over MSRP with a "market adjustment" which I simply call a rip off. Other dealers were doing it too so that was expected but disa More

by Keith L
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Athina
Aug 18, 2022 -

Jones Kia responded

Hi Keith! Thank you for the kind words about our staff! We are sorry for any pricing confusion that may have occurred during your visit. We strive to create an upfront car-buying experience, so we are sorry if we fell short! If you would like to discuss this situation further, please send your information to feedback@jonesjunction.com and someone from our customer relations team will be in touch!

July 19, 2022

I just purchased the 2023 Kia sportage a few weeks ago. I must say the Salesman was above and beyond gracious, Vance Major has a wonderful and pleasant personality. Vance answered all my questions and h More

by Babs
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vance Major
Jul 19, 2022 -

Jones Kia responded

Hi Babs! Thank you so much for this awesome review! We love knowing that you had a great experience with Vance! Enjoy your new 2023 Sportage! Welcome to the Jones family!

June 27, 2022

Jones Kia in Belair assisted me with an Electrical issue. Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to the More

by RiverKia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler and staff
Jul 01, 2022 -

Jones Kia responded

Thank you so much for this awesome review! We love knowing that you were taken care of here at Jones Kia! We will be sure to pass the praise along to Tyler and the service team! Thank you again!

May 23, 2022

Currently my 2018 Kia Soul plus ahs been sitting at this dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 mile More

by Vfort
Recommend Dealer
No
Employees Worked With
R Smith and the rental car division
May 23, 2022 -

Jones Kia responded

Thank you for reaching out to us about your current situation with us! Our Customer Relations Manager, Eric, would like to see what he can do for this situation. If you would, please email your contact information to feedback@jonesjunction.com and he will be able to get in contact with you!

March 06, 2022

Poor commucation with customes. will write full story on BBB ..has to do with service manger assit. and service writer More

by lester.brent
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
no
Mar 17, 2022 -

Jones Kia responded

Hi Brent. We are disappointed to hear about your poor experience with us. We would like to address your issue. If you would, please email us at feedback@jonesjunction.com and someone from our customer relations team will be in touch.

Mar 17, 2022 -

lester.brent responded

The damage is done I dont even want to deal with then anymore just the fact I prove I was right on my appointment and sent the manger the screen shot and he tells me He doing me a favor I think I doing then a favor now i know where not to tell people to get their car from . Just on that smart remark

February 18, 2022

Telluride buyers beware. This dealership is charging well above MSRP and gouging customers. Which should be illegal, but is certainly unethical. Will never be purchasing a More

by warthog
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Phil, Athena
Mar 17, 2022 -

Jones Kia responded

We are disappointed that this is the impression we left on you. If you would like to discuss the situation further, please email us at feedback@jonesjunction.com and someone from our customer relations team will be in touch.

Mar 18, 2022 -

warthog responded

Hello, it is disappointing that Jones is charging "market" adjustments well above MSRP. I understand that other dealerships are gouging customers as well, but that does not make it right. Jones had the opportunity to take the high road, make a solid profit, and generate goodwill with local customers. Unfortunately, Jones missed this opportunity because management chose short-term profit over long-term goodwill and return business.

December 10, 2021

I wrote a previous negative review of Jones KIA. Regarding extra charges like marketing adjustment. They got back to me and refunded the money. Chalk it up to a communication error. All is fine now. More

by PC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Huntley, Steve in management, and Eric in customer relations.
Dec 15, 2021 -

Jones Kia responded

Thank you for the great review! We are happy that our manager was able to resolve this for you. We appreciate your updated review.

December 08, 2021

Don't purchase from this dealer. They advertise one price on the web and on the window sticker, only to tell you there is a mandatory "marketing adjustment" of $3500 on a Forte (plus tax at 6%) that is requi More

by PC
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jericho "Jerry" Huntley Salesperson, Danny Jones Owner, Christina Secretary to Danny Jones.
Dec 09, 2021 -

Jones Kia responded

PC, thank you for bringing this to our attention. We are very sorry to hear that you are disappointed with your experience. We have notified our manager of this situation and they will be reaching out to you directly to resolve this issue as soon as possible. Thank you for your time and patience.

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