Jones Kia

NO! NO! NO! Went in and sat down with Phillip. Asked to purchase new or used Kia Forte. Phillip goes and runs a credit check, comes back and says the cre NO! NO! Went in and sat down with Phillip. Asked to purchase new or used Kia Forte. Phillip goes and runs a credit check, comes back and says the credit was not good but the bank approved you for a car payment of $430 a month on a 2020 Kia Sportage with 93000 miles which was sitting right next to us in the showroom. Now who buys a 2 year old vehicle with almost 100000 miles on it already. I think that was one of they're loaner vehicles but we told him no. We wanted to see other vehicles instead and he told us that was only vehicle she could get. HUH? He said the bank would only approve that vehicle so we got up to leave and suddenly he had a different vehicle which was also trash they were trying to throw away. Now when did car salesman start picking out the cars for customers and approving the sale without a test drive or even any information on the vehicle like the price, the milage, car fax....anything. NO! NO! AND NO! Needless to say we left. They are still calling trying to sell a vehicle. NEVER GONNA HAPPEN! They took one look at 2 females and saw victims written all over us. I wouldn't buy a car from this dealer if it was free..and whats crazy is that had Phillip taken the time to talk with us instead of trying to get over on us, we were prepared to pay down half the cost of the vehicle we were actually interested in..but he didnt..Clearly likes to take advantage of people. I've never been more insulted in my life. I will never do business with Jones auto dealership or anyone affilliated with them. And I will definitely be reporting this information to BBB and FTC. Never judge a book by the cover... NO! JUST NO! More

Everyone at Jones Kia went above and beyond. From Jerry, my salesman, to Athina, sales manager, to Bernie, finance manager, everyone was approachable and willing to listen to my situation. They From Jerry, my salesman, to Athina, sales manager, to Bernie, finance manager, everyone was approachable and willing to listen to my situation. They were understanding, communicative, and helped in every aspect of my car purchase. They answered all my questions via phone & were readily available via text. They were willing to give their personal #s to make sure I got a quick response. I appreciate how they went out of their way to make me a priority. I even got my EV6 delivered! More

How long does it take to get a new key cut? I had to drive 30 miles to the dealership to hand them my key. I had to pay $250 dollars. Two weeks later, I'm still waiting for them to call and let I had to drive 30 miles to the dealership to hand them my key. I had to pay $250 dollars. Two weeks later, I'm still waiting for them to call and let me know the key's ready, so I can drive another 30 miles to pick it up. Apparently they are not able to take credit card payments by phone. Such an ordeal and a cost just for a car key. More

Very nice staff and we were treated respectfully but the car was sold at way over MSRP with a "market adjustment" which I simply call a rip off. Other dealers were doing it too so that was expected but disa car was sold at way over MSRP with a "market adjustment" which I simply call a rip off. Other dealers were doing it too so that was expected but disappointing that they are not any better. They said they could match online financing deals... they didn't. Go in with your own financing lined up. More

I just purchased the 2023 Kia sportage a few weeks ago. I must say the Salesman was above and beyond gracious, Vance Major has a wonderful and pleasant personality. Vance answered all my questions and h I must say the Salesman was above and beyond gracious, Vance Major has a wonderful and pleasant personality. Vance answered all my questions and he listened to all my needs and concerns in reference to the purchase of this car, which I totally love. The process was the quickest I have ever experienced in buying a car. Thank you soooo much Vance, I will definately purchase my next vehicle through. Thanks for everything!!!! More

Jones Kia in Belair assisted me with an Electrical issue. Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to the Everyone was great. The Service area assisted me with a very difficult situation. I had moved to a new county and had to have the car towed to them. I had gone to several garages in my new area; and did not fell confident they could locate my problem. Tyler in the Service Shop was extremely helpful and spoke to me for several days until, I had decided to have the car towed to them. I called several days in a row to coordinate and discuss my options. Tyler was always available, friendly and went out of his way to work with my situation. After the car was towed, Tyler stayed in touch and spent time going over what had been tested and what my options were. Tyler and the Service Shop staff went out of their way to make me feel comfortable and confident about what they were checking and the service they were going to provide. I had to leave the car there for a few days after the work was done. Tyler and the Kia staff made me feel assured this was not a problem and not to worry. They stayed in touch and worked around my schedule to pick up the car. Jones Kia staff did a wonderful job and made a very stressful situation I had regarding my car not stressful. Other garages I had gone to, did not work with me on a personal level. The service was outstanding and Tyler particularly was awesome. It was a great experience. More

Currently my 2018 Kia Soul plus ahs been sitting at this dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 mile dealer due to engine issues for over a week. It has not been touched and I keep getting the we are waiting for Kia to call us. My Kia has 61,000 miles on it with a 100,00 mile power train warranty. After, i dropped the car off for the entire week I was told that the service person assigned to my vehicle was out for three days and would not get back to me til Friday 5/20/22. On Friday, I was asked to provide my service receipts which I have done. I was also told that Jones would provide a no charge rental to me. However, when I arrived to pick it up after turning in the rental that cost me $700.00 I was told they had not heard from Kia and would have to pay for it. I then had no vehicle and had to pay to Uber home. This is a nightmare. Today I am seeking legal counsel!! More

Poor commucation with customes. will write full story on BBB ..has to do with service manger assit. and service writer will write full story on BBB ..has to do with service manger assit. and service writer More

Telluride buyers beware. This dealership is charging well above MSRP and gouging customers. Which should be illegal, but is certainly unethical. Will never be purchasing a This dealership is charging well above MSRP and gouging customers. Which should be illegal, but is certainly unethical. Will never be purchasing a vehicle from a dealership that victimizes people. They make plenty of money on MSRP, just being greedy and sleazy by charging more. Just because many dealerships are doing it, doesn't make it right. More