Jones Junction Hyundai

Over and above excellent customer service I had an outstanding experience 16 months ago with Jones Hyundai and knew at that point I would definitely refer to them and come back myself. After I had an outstanding experience 16 months ago with Jones Hyundai and knew at that point I would definitely refer to them and come back myself. After having had to come back so soon due to a horrific car accident, I will not consider any other car dealership. I thought that my first experience was outstanding but this one somehow topped it! More

My trip to Jones Hyundai From the greeting at the door to the signing of all documents, exceeded my expectation. Service was exceptional. Unlike my last trip when I purchased From the greeting at the door to the signing of all documents, exceeded my expectation. Service was exceptional. Unlike my last trip when I purchased my 2013 Accent, this was above and beyond what I expected, It was professionalism at it's best. More

Hyundai Tuscon purchasing experience I am very pleased with my new Hyundai. Employees were very helpful and courteous. I would recommend Jones Hyundai to friends and family. Thank you fo I am very pleased with my new Hyundai. Employees were very helpful and courteous. I would recommend Jones Hyundai to friends and family. Thank you for your time. More

review Mike Clancy was a pleasure to work with and worked to my wants and needs for what I had to do with this car experience Mike Clancy was a pleasure to work with and worked to my wants and needs for what I had to do with this car experience More

After sales The after sales lady was overly aggressive in my opinion. She tried to sell products that we clearly did not want and in fact I felt somewhat uncomfor The after sales lady was overly aggressive in my opinion. She tried to sell products that we clearly did not want and in fact I felt somewhat uncomfortable. More

Hyundai purchase Very professional and friendly service. The Hyundai Tucson really blew me away with all the options it has and quality of everything. Compared to othe Very professional and friendly service. The Hyundai Tucson really blew me away with all the options it has and quality of everything. Compared to other crossovers / Suv at that price range. More

Hyundai Sonata Sport 2.0T (2015) Purchase Despite starting off with a disadvantage in coming on to the dealer's car lot with my old car experiencing some totally unexpected mechanical issues a Despite starting off with a disadvantage in coming on to the dealer's car lot with my old car experiencing some totally unexpected mechanical issues and literally dying in the space I pulled into, the salesman (Scott McClelland) worked with me to secure the purchase of one of the few remaining 2015 cars on the lot without taking advantage of my situation. The sales manager was very pleasant and they managed to come up with enough items to get me the car at a reasonable price. I managed to stay until the place closed and left that evening with a new vehicle. More

Belair Hyundai experience Wonderful salesman. Rodnie was very helpful with the process of finding a new vehicle to replace my 2013 Hyundai Sonata. I love it. Thank you! Wonderful salesman. Rodnie was very helpful with the process of finding a new vehicle to replace my 2013 Hyundai Sonata. I love it. Thank you! More

Jones Junction sent me home in an unsafe car three times! Hit this link for the full story with pictures...clink teh link below teh story is 100% TRUE! It will leave yo horrified! Do NOT do business with Jone Hit this link for the full story with pictures...clink teh link below teh story is 100% TRUE! It will leave yo horrified! Do NOT do business with Jones Junction! You have been warned! http://www.jonesjunctionhyundaidoesntcare.com/ Heres the text... I am lucky to be alive after what occurred to me while driving my 2012 Hyundai Veloster on Monday, April 11th. My sunroof exploded while I was operating my vehicle at highway speeds and I’m extremely fortunate there were no other cars close to me when this occurred. As bad as that experience was, it is pale in comparison to the experience I have had orized dealer- Jones Junction/ Bel Air Hyundai in Bel Air MD, from which I purchased the car brand new. Jones Junction should note that I am a multi car buyer from their business. The explosion of glass sounded like a shotgun going off and glass literally rained down on me and was whipped around the cabin by the wind. A large piece of the sunroof frame and glass hit me in my head and I had to rip it out as it hung down in front of my face while trying to control my car and not have an accident. This all caused me to break my lane several times, but I was extremely fortunate to be able to avoid any collisions with other cars, I could have been killed! I had several pieces of glass in my scalp and cuts all over my right hand from flying debris and wrestling the bar that hit me in the head. Once I was able to gain control of my vehicle and was calmed down enough to drive, I arrived at my work location with no sunroof and it was about to rain. In an effort to save the interior of my car, I had to wrap my sunroof with plastic wrap and tape. Once this was taken care of and I was able to drive the vehicle safely while trying to stay dry from the rain I drove my car to the Jones Junction Hyundai dealership in Bel Air MD for service. When I arrived and checked on my car with a service adviser, he immediately stated (in a condescending tone) “You are waaaay out of warranty here, you are paying for these repairs, and you know that right?” My response after researching via the internet was- “sunroofs exploding in my vehicle’s make and model year are very well documented,” “there is a recall on them,” and that “I expected Hyundai would pay for all charges related to repairing my sunroof and provide me a loaner car at no charge while the repairs are being made.” The service adviser stated that “you need to calm down, I’m just telling you what I have to.” I then told the service adviser I was only asking for Hyundai to restore my car to the condition it was before the sunroof exploded, and nothing more. If he could not help me, I would have to get my attorney involved, to which he responded -he would escalate my request. The service adviser then questioned me about the “tape” on my car. I explained that due to the sunroof exploding with intermittent rain, it became necessary for me to do so to preserve and protect the interior of the car. I left in a loaner car and several hours later the service adviser called me to let me know Hyundai had approved the repair and the parts were being ordered. Thursday April 14th @ 4:35PM I received a call from the dealership advising me my car is ready to be picked up. I proceeded to pick it up the morning of Friday April 15th four days after dropping the car off to have the sunroof replaced.-Here is the condition that the vehicle was in after I received my keys. To say I was shocked and dismayed would be an extreme understatement. Here are a “few” of the things found when I got to my car: • The tape I had to use to cover my sunroof hole after it exploded to keep rain out was not removed. Tape is still on my car. This should have been cleaned and removed. • The dealership left the two large pieces of broken sunroof (glass on metal rails) in my car! Why???? This should have been disposed of, not left for me to clean up. • After driving in my car for several minutes it becomes evident that the dealership did a terrible job of removing the broken glass from my car. I started to notice broken glass on the dash, floor, between seats, in the crevices of seats. I drove to work for 40 minutes on multiple small pieces of broken glass I could not see but could feel pushing into my legs and buttocks. • While driving I decide to open the sunroof, to see if it works. As it opens I can hear pieces of glass grinding and several pieces of my previous broken sunroof rain down upon me again with one piece hitting me in my forehead making a cut in my forehead. Upon getting to my place of work, I start making calls to Hyundai USA and Jones Junction looking for the service managers. Eventually I talk to Jones Junctions Service Director Chuck, who after hearing my situation agrees my car should have been cleaned out better and invites me to bring my vehicle back to be cleaned. I agree and make arrangements to meet Jay the Jones Junction Hyundai Service Manager the next morning. I drop off my car on Saturday the 16th in the morning. I am assured by the Jones Junction Service Manager, Jay, that my car will be detailed inside and out and that ALL glass will be removed from my car. On the 18th I get a call that my car is ready, that all glass has been cleaned out, the tape removed from the exterior of my car, and that the car is safe. I am assured by the service manager that he has checked the car himself and sent it back to be re-cleaned several times until the cleanliness met his personal high standards. I pick up the car up a second time, after a second cleaning the morning of the 19th. At the dealership I looked over the car quickly and it seemed ok. Traffic was already bad that morning and I had to get to work so, I took my car with the full assurance of the Jones Junction Hyundai Service Manager that the car was clean, and free of loose glass from the exploded sunroof. Jay sent the car back to the detailer three times at his personal inspection; it had to be clean, right? WRONG! By the time I get to my office I can see flakes of glass over the dash. I open the sunroof and start looking on the tracks carefully and there I see more shards of broken glass. While it looks like they cleaned out allot of glass from before, there is still plenty of glass bits jammed into crevices in the sunroof mechanism from what I can see. I make calls back to the Service Manager at Jones Junction Hyundai and let Jay know there is still glass all over my car and make arrangements to drop it back of that afternoon on the 19th. When I drop the car back off, I suggest to Jay that while I don’t know allot about car maintenance, that maybe they should use compressed air and blow out the sunroof tracks to get the remaining glass out. I suggest that for the air vents as well. I leave in a loaner car again, expecting the next time I see my car, after a third cleaning session with Jones Junction, my car will be free of broken glass. I get a call from Jay at Jones Junction Hyundai late in the afternoon of the 20th, letting me know my car is once again ready to go, and it is free of glass I’m told. Jay told me that my idea of using compressed air to blow out glass from the sunroof and vents was extremely helpful and that he was “shocked” by how much more glass they removed. Jay assured me however that he was confident that my vehicle was good to go, safe for me and my family. It was getting late in the day and agreed I would come in the morning of the 21st, to inspect the car with Jay before leaving the dealership. I arrive at the dealership the morning of the 21st. Jay walks me over to my car. We start looking over the car for glass. I open the sunroof and start looking in the tracks, in less than 1 minute I spot a piece of glass that looks roughly the diameter of a quarter wedged between the sunroof and headliner. I ask Jay if they thought to remove the headliner to make sure more glass was not in there. Jay responded, “Hyundai isn’t paying us to do that.” I point the glass out to Jay, as he looks at how to remove that piece of glass, I continue to inspect my car for more glass. I open the driver’s door, move the driver seat forward, and when I look straight down, I immediately see a cube of broken glass sitting on the carpet of the back seat floor. I pick up the carpet, showing Jay the additional piece of glass, and then find another cube of broken glass under neat the floor mat I just picked up! I found 3 significant pieces of glass in my car in less than 2 minutes of looking! Chuck, the Jones Junction Service Manager comes over and tells me that they will get this last piece of glass out and that’s all that they can do. Chuck said that Hyundai isn’t paying them to clean out glass out of my car and that it was a problem between me and Hyundai and walks off. I’m left speechless at this point. Completely floored… A minute later, Jay comes around with my car. They have removed the big piece of quarter sized glass I spotted wedged between sunroof and headliner. I asked Jay directly, “Is it the intent of Jones Junction to send me away in a car that we both know has loose glass inside of it still?” Jay responds, “We have gone above and beyond, we have done more than Hyundai has asked us to do and more than they are paying us for, there is nothing more we can do.” (Translation – When you have a service issue at Jones Junction, they only do the work if somebody pays them to do it, either your manufacturer or you. Good luck getting them to do anything on their own because THEY messed up!) At that point any conversation was pointless. Jones Junction’s Service Managers made it clear that they were not going to do anything else to look for or remove additional broken sunroof glass from my car and they were sending me out in a car that likely still has broken glass. Throughout this process I have been talking with the executive office of Hyundai USA. Even with the insistence of Hyundai USA to remove my seats, headliner, whatever had to be done to ensure all broken sunroof glass was 100% removed, Jones Junction has continued to fail to provide me with an adequately cleaned out car, that all parties can agree to as being safe. Jones Junction Bel Air Hyundai’s service group has had my car in their possession to replace the sunroof and remove the broken glass in excess of 7 full days over three separate times I dropped the car off to them. Each time I inspect the car I easily find broken glass in the cabin and sunroof area. As of 11AME on the 22nd, the Hyundai USA representative had assured me that he talked to the Hyundai Service manager, making it clear again that the dealership should do everything they can, including removal of my seats to vacuum under them, and replacing the headliner if required, to ensure there is no more glass in my car. The Hyundai Service manager said they would reach out and contact me to bring my car back in for a fourth and hopefully final cleaning. However, Jones Junction has as of this time, failed to reach out to me to make those arrangements. I am shocked and appalled at the level of service I am being treated with. All I have wanted was for my car to be restored to a safe condition, one that is devoid of loose broken glass. When the Jones Junction Service Manager can’t affirm he would drive his children and family around in the car he is asking me to drive my family around in, you know there is a problem! I have made multiple attempts and requests to speak with the owners of Jones Junction, Danny, Larry and Beverly Jones, but all such requests have gone unanswered. My message to you all – DO NOT BUY from JONES JUNCTION in BEL AIR MD. They will not support you as a customer. While Jones Junctions says… • They are your “trusted partner” and have and act with “high integrity” • And “go the extra mile for customer satisfaction” • And they “know they are not servicing vehicles, but drivers too.” • And have “built our reputation on trust and fairness It is all nothing but a bunch of lies… I am shocked and appalled at the level of service I am being treated with. All I wanted was for my car to be restored to the condition it was in before the sunroof exploded. Instead I am given my car back in nearly the same state of a mess it was in when I dropped it off, and was given a vehicle in a condition that could have again caused me serious injury or even death if that glass would have hit me in the eye and caused me a significant accident. If youd like to help me out in my quest to make my car safe again, Ill ask you to do the following… • Please share this on Facebook! Add your comments, let Jones Junction Bel Air Hyundai know what you think about their customer service and let them know you will never buy from them if this is how they treat repeat customers! • Please share this on Twitter, Yelp, and any other Social Media you have access to asn ask other to share and reach out to Jones Junction. Cal them. You can call their sales line at 443-686-7190 and their service line at 443.686.7191 and use the information above to make a complaint to them! Ask for the owners, Larry, Danny and Beverly Jones! I was a repeat customer of Jones Junction! NEVER AGAIN! More

Bill Parks My experience at Jones Junction with the salesman Bill Parks was excellent. I would recommend him and Jones Junction to my friends and family on a pur My experience at Jones Junction with the salesman Bill Parks was excellent. I would recommend him and Jones Junction to my friends and family on a purchase of a new or used vehicle. More