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Jones Junction Hyundai

Bel Air, MD

3.5
618 Reviews

1504 Bel Air Road

Bel Air, MD

21014

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Showing 618 reviews

June 09, 2022

My 18 Kona broke down in the middle of I-95 on Memorial Day. I got it towed to the dealership because I have pretty good experience working with other Hyundai dealerships and my car was still under warrant More

by abryoon89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Stanton
Jun 16, 2022 -

Jones Junction Hyundai responded

Thank you for providing this feedback. We are extremely disappointed to hear that this occurred at our dealership. This is not the customer service that we strive to demonstrate and we are concerned to hear about the things that occurred during your visit. This information will be given to the Service Manager as well as the Customer Service Manager. Please stand by for a call.

Jun 16, 2022 -

abryoon89 responded

Would you mind letting me know around when you will be calling so that I can arrange with my work? Thanks

March 17, 2022

I am writing to inform someone who may care about my experience today trying to get my oil changed. I scheduled my appointment two weeks ago. It took that long just to get the appointment for the next “ More

by tmort63
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mitch Haddaway
Mar 17, 2022 -

Jones Junction Hyundai responded

Hi Tom. We are concerned and disappointed to hear about your experience with us. We would like to look into this situation further for you, if you would please email us at feedback@jonesjunction.com someone from our customer relations team will reach out!

March 08, 2022

Took my car in for a nail in the back driver size tire. Was told they plugged it. Came out Sunday to a flat tire. Called Monday and was told to come in. I asked them to not plug it but patch it please. The More

by giftedfairy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Too many
Mar 17, 2022 -

Jones Junction Hyundai responded

Hi GiftedFairy! We strive for excellent customer service at Jones, so it is very disappointing to hear about this experience. Our Customer Relations Manager is always seeking to improve the customer experience. Please send an email to feedback@jonesjunction.com to further discuss your visit.

January 16, 2022

I had a flat and had AAA put the spare on. I called Belair Jones for the cost of a new tire. I immediately took my car there because this is where I purchased and have it serviced. I had to leave it du More

by carmenpam1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Manager in service
Jan 25, 2022 -

Jones Junction Hyundai responded

Hi Carmen, we are disappointed to hear about your experience. We would like to address your issue. Please email our customer service team at feedback@jonesjnction.com so they can assist you.

Jan 25, 2022 -

carmenpam1 responded

I am being asked to repeat my disappointing experience at the service area on 1-16-2022. I went there for a new tire, even had to leave it there overnight, just to find out the next day that my request was not followed. I asked that they perform the job I had asked for. I was treated as if it was my problem and not their fault. Please read the original complaint above. I am too tired to repeat it again.

Jan 26, 2022 -

Jones Junction Hyundai responded

We're simply asking that you email your contact information. Our Customer Relations Manager would like to contact you regarding your experience.

Jan 27, 2022 -

carmenpam1 responded

Email-carmenpam1@hotmail.com Phone-410-491-6894 Thank you.

Jan 27, 2022 -

carmenpam1 responded

My name is Carmen E Jordan 302 E Joppa RD Towson, Md. 21286

December 14, 2021

Don’t service your car here if you didn’t bought the car from Jones Hyundai’s. That’s their official policy. If the car isn’t isn’t brought from Jones, they can only do oil change and drop the car in the ca More

by Ketan Rathod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anthony G
Dec 15, 2021 -

Jones Junction Hyundai responded

Ketan, our service manager Jay has contacted you directly regarding a solution. He informed me that you will be returning your vehicle to correct any issues. We look forward to assisting you soon.

November 29, 2021

Pathetic serve to say least !! Long list of things screwed up after took in for routine service! Never wanted to take any accountability for nothing. Twice was told had rental and after long ride neve More

by Pissedoff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
J Kendal
Nov 29, 2021 -

Jones Junction Hyundai responded

We are very disappointed to hear this and we apologize for your experience. We have notified our manager and we would like to resolve this immediately. Please email us at feedback@jonesjunction.com with your contact information and our manager will reach out to you directly. Thank you for your time at patience.

June 15, 2021

Just the worst. Typical cocky car sales bologna. More interested in being cool in front of the pencil pusher finance guys than dealing with a returning customer and fixing the fact that they sold me a le More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Some xxxxxx
Jun 16, 2021 -

Jones Junction Hyundai responded

Michael, we are very disappointed to hear about your experience. We would like to resolve this immediately. We have brought this to the attention of our manager and he will be contacting you shortly. Thank you for your time and patience.

Jun 16, 2021 -

Mike responded

Not looking for anyone to loose a job. Everyone was fairly polite to me but a wink and a gum pop to the finance trio to indicate he caught a fish, in turn making them look to me and laugh, is unacceptable sales bull. My original 2019 purchase had 10k miles and I’ve needed to have something replaced/repaired 3 time. You all wanted $80 for a clogged hose. It had a recall I wasn’t told about and they couldn’t fix. I turned to sales to trade it in and make it right. They blew me off. I went to Thompson in Dundalk, had a great experience and have a great new car. All good.

June 11, 2021

The customer service was excellent at Jones Jumction and the main reason was because of the special attention I received from Erol Cruse. I bought my car a month ago and he is still checking up on me to s More

by Kathy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Erol cruse
Jun 16, 2021 -

Jones Junction Hyundai responded

Thank you Kathy for the outstanding review! We are thrilled that Errol was able to provide a great experience for you! We hope that you enjoy your new Kona!

March 22, 2021

We worked with Jen on the purchase of a 2021 Palisade and could not have been happier. She made the entire buying process easy and straightforward. There were no surprises in the transaction, she did not t More

by red2007fusion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jennifer Pagotto
Mar 23, 2021 -

Jones Junction Hyundai responded

Thank you for the wonderful review! We will be sure to pass along your kind words to Jen. Congratulations on your new Palisade!

October 26, 2020

Service department are dishonest . The work is poor . They don't deliver on their promise . I give them 0 out 10 . Run from them . There was a recall on my Tucsan for potential risk of fire which can h More

by Bobby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jay Kendall
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