Jones Junction Hyundai

I took my 2021 Hyundai Sonota Hybrid in for service on May 14 because my battery keeps dying. It seems random, but is happening more frequently. The key fob won't unlock the doors and the car won't star May 14 because my battery keeps dying. It seems random, but is happening more frequently. The key fob won't unlock the doors and the car won't start unless I do a battery reset. They found nothing wrong with it and had us pick it up the next day. We talked them into keeping it for a couple days the following week to see if it died for them, but after three days, it didn't. They told us to have it towed in the next time the battery died. The following week, (May 27) it died while I was at work and I had it towed in so they could see it dead and run a code. They said they found nothing wrong with it and sent me an email and text on May 30 saying to come pick up my Sonata. I am very frustrated because something is obviously wrong with the battery. I cannot continue to have my car randomly dying! Jones Hyundai has told me there is nothing they can do. When I do a simple Google search for this make/model/issue, there are MANY people experiencing the same problem, so I don't understand why the service department at Jones Hyundai can't do the same. How can they just return my car to me when it is still experiencing the dead battery problem? More

After performing a serpentine belt replacement and a recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that wh recall fix on my Elantra the Jones Hyundai mechanic left a small (3 inch?) screwdriver standing vertically inside a hollow of the battery so that when he closed the car hood the screwdriver punctured a hole in the battery. I discovered this when I took my car to have the oil changed. Standing with the mechanic as he opened the hood I saw something that looked like a small pen sticking out of the battery. He explained what it was (a special small screwdriver, clearly an auto mechanics) and that he couldn't do anything to fix the battery. He urged me to have it replaced right away because of the danger. After calling Jones and being passed around to three different people telling me they didn't have an appointment for another 10 days, I insisted on speaking to the service manager. He relented after I told him that if anything happened to me because of this issue their dealership would be liable. Not only was this dangerous (leaking battery acid), but Jones Hyundai service manager and his boss insist that replacing the battery for free (the battery that their technician destroyed) meant they didn't owe me a refund for faulty service. So I've been driving around in a dangerous car that has been leaking battery acid and has caused me to lose a day of work and not a word of apology. Rather then apologize they maintain that I should be grateful that they changed the battery for free. As I explained to the rude service manager and his rude boss as they stood over me, I refuse to pay for a poorly performed service. We'll see...the charge has been disputed. More

2016 tucson had the motor replaced last year under warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have warranty took it back recently for loss of power turbo went bad because of the motor issue last year the technician recently even said it should have been replaced we have been getting the run around and still trying to charge us to fix the issue More

I just had my car fix at Jones and the best service ever. My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best d My car was fixed in 1 day. I could not believe it. I had the best customer service ever!!! Thank you so much Brian and Ryan. I rate you as the best dealership in Harford County!!!! I am also grateful for all your help!! More