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Jones Ford Shallotte

Shallotte, NC

4.8
152 Reviews
If you're in the market for a new vehicle in the Shallotte, Wilmington, Leland, Calabash, or Myrtle Beach area, you've come to the right place. Jones Ford is your one-stop shop for all your automotive needs, whether you're looking for a specific new vehicle or just want to take a look around. Our friendly team stands ready to help you enjoy the best dealership experience you'll ever have.
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2410 Ocean Highway West

Shallotte, NC

28470

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Showing 152 reviews

November 02, 2024

I had both of my vehicles serviced at Jones Ford and the Service Advisor (Christina) was outstanding to work with. She provided consistent communication throughout the process. She is very knowledgeable and More

by JIM.NITRAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Jim, we are very happy we could provide you with a positive experience!

November 02, 2024

Very pleased, great people to deal with. We would recommend them to everyone, exceptional service! More

by markwolford4917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thank you for your feedback! We're thrilled to hear that you were very pleased with our service and found our team great to deal with. Your recommendation means a lot to us. We strive to provide exceptional service to all our customers, and your positive comments are greatly appreciated. If there's anything specific we can improve on to make your experience even better, please let us know. We look forward to serving you again!

November 02, 2024

Always professional and always does great work. I get all my work done at Jones Ford. More

by JEANINELYNCH1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We are happy we could make your experience a positive one!

November 01, 2024

I have bought a lot of cars from a lot of dealers. Jones is the best sales and service I’ve ever experienced. And I LOVE my MME. More

by kimgodwin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gene Paul Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thanks for the great star-rating! Your comments keep us motivated and working hard for all our guests!

November 01, 2024

Buy, or lease, no problem, they’re “Easy to Deal with and close to home! More

by barbaranesi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Huey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Marshburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jamie Morgan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thank you for your kind words and congratulations on your new vehicle! Thank you for leaving such a great review and high star rating.

November 01, 2024

When I bought my vehicle I purchased a maintenance plan. Every time I bring in my vehicle for an oil change they don’t rotate the tires. With synthetic oil, the oil needs to be changed at the same interval More

by DBRODGERS1120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kevin McFadden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Thank you for sharing your experience with us. We apologize for the inconvenience you've faced regarding the tire rotations during your oil changes. Your feedback is valuable, and we understand your frustration. We strive to provide seamless service, and it seems we fell short in this instance. We will review our procedures to ensure that tire rotations are consistently performed as part of the maintenance plan. Please reach out to us directly so we can address this issue and make things right for you. Your satisfaction is our priority, and we appreciate your patience and understanding.

November 01, 2024

Had an electrical problem with my f-150. Drove it there and they squeezed me in between schedule appointments. Got it back faster than expected. Christina and Kevin were great with my techni More

by kimballflynn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We are happy we could make your experience a positive one!

October 31, 2024

the service was very good, and I did not wait to long, Ford is the best. More

by DIXIEALOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Long
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

Dixiealou, thank you for taking the time to leave us your response to our Staff's outstanding customer service!

October 30, 2024

Great folks,great folks,great folks, awesome folks. I wish every I went treated me as well as the people at Jones ford. More

by BOBWHITEJR51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We are happy we could make your experience a positive one!

October 30, 2024

My 2005 Ford F150 Lariat has been maintained at Jones Ford since 2010. It runs and drives great. Ford oil is the only oil I ever use. Most replacement parts are Ford parts. If I ever decide on a new tr More

by FLYRMOSES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Nealy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Long
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey D. Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 12, 2024 -

Jones Ford Shallotte responded

We set high expectations for ourselves so it’s gratifying to hear you had a great experience with us.

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