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Jones Ford Casa Grande
Casa Grande, AZ
122 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 122 reviews
June 09, 2024
Rick T is amazing even though he doesn’t know the difference between white and pearl! Definitely buy another vehicle as long as Rick T was my sales person! Financing got me a great rate Ford motor c difference between white and pearl! Definitely buy another vehicle as long as Rick T was my sales person! Financing got me a great rate Ford motor credit. More
by donlachia
Employees Worked With
Rick T
May 25, 2024
Great experience with everyone at Jones Ford! Prior to my first visit, Manny stayed in touch confirming my visit date to place an order for my Maverick. Unexpectedly, a new XLT came in, I receive Prior to my first visit, Manny stayed in touch confirming my visit date to place an order for my Maverick. Unexpectedly, a new XLT came in, I received a text from Manny, I called him, and I drove right there. In two and 1/2 hours, I had made my decision to get the one that came in, had met with Brady (the Finance Manager) and all the paperwork was finalized. I went back two days later to get my Maverick and left my trade-in there. Every conversation and every meeting was quite pleasant and easy. More
by kmundy2017
Employees Worked With
Manny Benally was my Sales Rep. Manny does not pressure customers; he is very kind and responds quickly to texts and calls.
May 24, 2024
I just bought a new truck 15 days ago. The truck doesn’t work, they sold me this truck with a bunch of lies and they don't want to help me with an exchange or something fair. They want me The truck doesn’t work, they sold me this truck with a bunch of lies and they don't want to help me with an exchange or something fair. They want me to trade in the truck and lose almost 9000 dls when I only used the truck for 15 days. The truck is in perfect conditions but is an electric truck f150 lightning pls. Don't buy one of these trucks, the battery is a complete fail from Ford when I was in the process to buy the truck they told me that the truck is going to give me a range of 240 to 320 miles and thats a big lie this truck only gives me like 180-190 miles and I have proof of that and thats only if you aren’t towing, once you connect a empty trailer to the truck the range mileage goes down 100 miles so you only have 80-90 miles to travel but they never tell you that when you are buying it More
by Jone's Ford
Employees Worked With
Angel
May 16, 2024
I bought a used truck last week . Beautiful truck. Saw it online and made the drive from NorCal to casa grande. Worked with Glenn ,the salesman , and agreed on the price. Great guy ! Beautiful truck. Saw it online and made the drive from NorCal to casa grande. Worked with Glenn ,the salesman , and agreed on the price. Great guy ! Brady the sales manager (owner) also a great guy. Fun guys to talk with . So , after leaving for the long drive home , I felt the transmission shift hard and shudder a bit, the engine light came on and a reduced speed caution was issued. I pulled over and called Glenn and after a few minutes they directed me to a nearby dealership to take care of my issue. I had to stay an extra day in a hotel until the problem was resolved. Between the jones group and the other dealership, I couldn’t have been treated any better. The hotel and a rental car were taken care of and the way these two dealerships worked together was beautiful. Glenn still calls to see how things are going. Top notch group More
by Brianshannon59
Employees Worked With
Tyler, Glenn, brady
May 13, 2024
I bought a 2022 F150 Ford from Vinson tried to get a hold of the service department I’ve called after buying the truck no call back I don’t understand why they won’t call me. It sucks I don’t understand why of the service department I’ve called after buying the truck no call back I don’t understand why they won’t call me. It sucks I don’t understand why they won’t talk to me on the phone won’t return my calls at all, I want to know about the service spent $2800 on supposed to be the best care for the truck but I can’t get no answer or nobody to call me just the questions that I have about it but they say that that’s the best Jim WAINSCOTT More
by jeep1980s6
Employees Worked With
Bought a truck, but now they don’t want to return my calls and help me out with my questions about repairs and service on the truck
May 04, 2024
Happened today may 3rd asked for help from salesman I bought from Rick h had serious problem with my 2022 f150 needed help couldn't get service for a few weeks couldn't wait that long went to another dea bought from Rick h had serious problem with my 2022 f150 needed help couldn't get service for a few weeks couldn't wait that long went to another dealer for help got it fixed asked him to help me with resetting up my navigational app and was told to go have the other dealer and walked off mad and very rude have bought my last 2 new trucks with jones ford won't ever go back More
by bigdad104
Employees Worked With
Rick Honeycutt
April 03, 2024
They took the time to find the truck that I wanted the color that I wanted the options that I wanted and the warranty that I wanted with a great price and great professionalism could’ve been any happier color that I wanted the options that I wanted and the warranty that I wanted with a great price and great professionalism could’ve been any happier More
by rcmills02@yahoo.com
Employees Worked With
Work with Rick, Tarsitano,
March 27, 2024
Yes I bought a vehicle from this dealership, yes I got screwed over. I have tried multiple times to get things corrected and fell on deaf ears. I was never informed about the accidents this vehicle had, screwed over. I have tried multiple times to get things corrected and fell on deaf ears. I was never informed about the accidents this vehicle had, never supplied with the full inspection report, FLAT OUT LIED TO ABOUT THE SAFETY OF THE VEHICLE. I HAVE ONLY PUT ROUGHLY 3500 MILES ON TRUCK SINCE I BOUGHT IT AND THE BRAKES ARE TOTALLY SHOT, check engine light says it needs 4 injectors, battery light always stays on- charging system doesn't work properly, both front door windows barely open and close, yes the truck had low miles on it and body is in great shape for it's age. There is some kind of external plug in underneath the truck all tied up in a plastic bag. while I was driving the truck home I was smelling a stale odor, ( When they detailed the truck,they flooded underneath the carpet. I had to remove all seats and carpet to drain and suck up all standing water. When I tried to contact the salesman he told me they weren't going to put money into the necessary repairs because that's why I got it for a cheaper price, but yet they NEVER DISCLOSED TO ME ABOUT ALL THE MAJOR DEFECTS. WHEN I TRIED TO CONTACT THE MANAGER OR OWNER ALL MY CALLS HAVE BEEN IGNORED. I THOUGHT I was getting a good deal on this vehicle, but instead I got burned!!! I don't recommend this dealership to anyone!!! Now I have to replace the brakes all the way around, replace the injectors, replace both front door window regulator, tear out the headliner and find what's leaking in the roof, fix all the bad wires underneath the truck. With everything that needs to be done to make the truck safe to drive and run properly it will cost me around 5000.00. I WILL BE SEEKING LEGAL ACTION AGAINST THIS DEALERSHIP!!!! DON'T BUY ANYTHING FROM THIS DEALERSHIP !!!!!!!! As of today May 29th, 2024 I have received 1 phone call from the dealership in reference to my review. I explained to them what my issues are and was told they would talk with the sales manager and the general manager and get back with me. It's been over a month since they called me and still no word back from them. I just found out that they charge an extra $2000.00 for things that they were never supposed to be charging. 1) $349.00- etching fee, this is something they do for all there customers free of charge - but yet the charged me. 2) $17.00 for registration and license fee- even though I signed a form stating I was NOT GOING TO REGISTER THIS VEHICLE IN THERE STATE, SEEING I DON'T LIVE THERE. 3) sales tax- they said there sales tax is 6.5%, but yet they charged me at 8.7000 % 4) a $8.00 postage fee.- for what I have no idea, they haven't mailed anything to me. I'M STILL WAITING ON THE TITLE FOR THIS VEHICLE!!! I CAN'T DO ANYTHING WITH THIS VEHICLE UNTIL I RECEIVE SAID TITLE. AS FOR EVERYTHING THAT IS WRONG WITH THIS VEHICLE, MY CERTIFIED MECHANIC SAYS IT WILL COST ME AN ADDITIONAL $3800.00, JUST TO BRING THIS VEHICLE BACK TO FACTORY SPECS. ADD IN THE TAXES AND ALL THE OTHER STUFF They OVERCHARGED ME FOR AND DELIBERATELY SCREWED ME ON BRINGS THE TOTAL TO AROUND $5600.00 I CAN'T ENFICE ENOUGH TO THE PEOPLE JUST HOW MUCH TO STAY AWAY FROM THIS DEALERSHIP!!!! THEY WILL SCREW YOU OVER JUST SO THEY CAN MAKE A SALE.!!!!!! More
by paralizedkid
Employees Worked With
Salesman- Nazario Sandoval, the general manager
