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Jones Ford Buckeye
Buckeye, AZ
187 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 187 reviews
November 26, 2023
My wife and I really love this dealership, always honest and really know how to take care of their customers! Josh, Colin and Tabby make every visit a pleasure! and really know how to take care of their customers! Josh, Colin and Tabby make every visit a pleasure! More
by Jonathanaengel
Employees Worked With
Josh, Colin, Tabby
November 17, 2023
Dropped my car off at 8:15 in the morning for a front camera warning (had an 8:30 appt. Get my first call from the adviser at 4pm that afternoon asking some questions about if I replaced the windshield l camera warning (had an 8:30 appt. Get my first call from the adviser at 4pm that afternoon asking some questions about if I replaced the windshield lately. I assume this is the time they actually started diagnosing the issue. No communication from adviser after that. Around 5:30 I start calling the service dept to find out what the status of my truck is as I know they close at 6. I only get the adviser’s voicemail. Before closing time I have my wife drive me to the service center as I have not heard anything and I am now without my vehicle and no status on what is going on. I talk to another adviser as apparently my adviser has gone home without informing me that they are going to be keeping my truck. Now I have no status, no vehicle and am going to miss some important appointments as I have no vehicle and it is too late to make alternative arrangements. I like Ford but it is definitely time to find a different dealership. More
by holeout
Employees Worked With
Steven D-something
September 29, 2023
Do not come here for service. Let me recount this week: Tuesday appt is 9:00 am. I show up early to drop off my car for a check engine light and oil change. Drop off my car and Let me recount this week: Tuesday appt is 9:00 am. I show up early to drop off my car for a check engine light and oil change. Drop off my car and they say it will take a few days to diagnose and get back to me. Okay I am okay with that. Friday 11:05 am I am wondering what is going on since they haven't contacted me at all. Decide, "Ya'know what, can't hurt to give them a call and see what's going on with the car. I do need it back." Call 4 times before I can talk to anyone and not be sent to a random voicemail box. Talk to the gentleman who was nice and said he would talk to the tech and get back to me in 15 minutes. 2 hours later (yes you can see where this is going) I call back and speak w another person. I say "Hey I need you guys to actually keep me in the loop on what is going on. I need my car. You can't promise to call back in 15 minutes and not call back." The response I got was : "Well you can come pick up your car if you don't want us to do the work." I was aghast at this comment as someone who works with customers I would NEVER say this. I say "Hey I feel like you're giving me an attitude and I do not appreciate it." He then goes on about how he is not and I say something to the effect of I do need to know what's going on and he says "I am going to let you go!" and hangs up on me. I call back and was sent to the Service managers voicemail. I left a message saying my number multiple times and a message at how unprofessional that was. No call back yet. The amount of unprofessionalism is beyond me. I understand it can take a few days. But after 2 full days a phone call on "Hey here is our status" would not hurt and if someone calls in a quick and timely reply would also be acceptable. I am not someone who asks to speak to managers often, but I would expect a timely turn around on a response there also. This business is not one you want to work with, simple as that. More
by NevinSimons
September 24, 2023
Frank di and exceptional job in getting me into this truck. We communicated on the phone and when i arrived, had truck. all ready to test drive. Very nice clean truck. Was not at dealership. 1 hour-p truck. We communicated on the phone and when i arrived, had truck. all ready to test drive. Very nice clean truck. Was not at dealership. 1 hour-paid down payment and they delivered next day. Handed driver payoff check. =GREAT GREAT SERVICE THANK YOU More
by lonnieh
Employees Worked With
Frank Konieczny
September 18, 2023
Service department was helpful and knowledgeable in diagnosing the issue with my 2016 Escape. The problem was explained to me so I could understand. diagnosing the issue with my 2016 Escape. The problem was explained to me so I could understand. More
by alice
Employees Worked With
Steve-service and Demetris-service, Michael Stapley
September 15, 2023
Was hoping to have the best experience but was by far the worse car buying experience ever. The salesman Mike kept in contact all week with cars I was looking at which happened to be a smaller SUV I was exci worse car buying experience ever. The salesman Mike kept in contact all week with cars I was looking at which happened to be a smaller SUV I was excited to see what my options are once I get there he gave me one option a small Kia far from what I was wanting. But didn’t want to make a wasted trip because I traveled an hour and a half to this dealership on the way home the car was running hot and shutting off and a coyote was hit I made a claim with my insurance and they would not pay the dealership did not help at all I am now paying out of pocket for damages including the repair of the car running hot and am without a vehicle for me and my children. So now I’m struggling to get this car repaired and also changing insurance companies ASAP. I have called salesman and manager and they both have said there’s nothing they can do. Was not a good experience at all. I hope no one goes through the stress and anxiety I’ve had to go through with this dealership. More
by G.sandoval
Employees Worked With
Michael Stapley
September 14, 2023
No pressure sales & finance team. No switch and bait of vehicles with if I liked one at a different location they would bring it to Buckeye, for free! Took out the stress of anxiety o No switch and bait of vehicles with if I liked one at a different location they would bring it to Buckeye, for free! Took out the stress of anxiety of car buying process! More
by pmjourneys
Employees Worked With
De'Jon, Eric Jones
