Jones Bel Air Subaru

Refused to make repairs within 30 days of delivery I purchased a used ford mustang witin the 30 day warranty period I had to replace the battery and they would not give me my money back as well as the I purchased a used ford mustang witin the 30 day warranty period I had to replace the battery and they would not give me my money back as well as the rear defroster did not work I brought the car back to have it serviced they had taken a look at it and instructed me that it was too costly to repair and they refused to make the needed (legal ) repair...... Saleman was poor after I had taken delivery of the vehicle he would not return my calls I had to call his supervisor and he then he called me back. the dearship did not have a front tag holder installed on the vehicle I inquired about it they stated that they would get me one they placed the front tag in the trunk of the car???? it had taken over 3 weeks to get the holder I had to return to the dealership in person and demand the holder they sent the lot boy out on the parking lot and removed it off another car..... xxxx Poor............ More

Keeps you uninformed about Subaru's oil consumption problem I had gotten a new 2013 Imprezza for it's all wheel drive and good safety rating, but unaware of the big problem of oil consumption problem that most I had gotten a new 2013 Imprezza for it's all wheel drive and good safety rating, but unaware of the big problem of oil consumption problem that most newer Subaru's have, my Subaru started having the problem of consuming oil at 1 quart every 1200 miles in which Subaru says this is normal for a car to consume well that's just not right for any car to consume that much oil, if I was informed about this problem of oil consumption I would of ever got a Subaru. I did some research on my own after I bought the car and sure enough there is a class action suit for oil consumption for Subaru's:A class action lawsuit claims that certain Subaru Forester, Legacy, Outback, Impreza and Crosstek vehicles made since 2011 have defective piston rings which cause the cars to burn oil, possibly causing engine failure. "This design defect may be denied warranty coverage by the manufacturer and result in some owners having to pay for costly repairs to the engine," said the Haverford, Pa., law firm Chimicles & Tikellis, in a prepared statement. "Subaru may even relay to customers that the excessive oil consumption is considered normal." I ended up trading my car in and going to another brand and dealership after finding this about Subaru's. So I'm informing everyone that I can so they don't have to deal with this. More

Terrible service and damaged my vehicle during repairs! They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a speed violation in my vehicle by They damaged my 2014 Subaru Legacy's rear bumper's paint, damaged/gouged my alloy wheel during the tire change, got a speed violation in my vehicle by a delivery worker during their drop off and pick up service, dirtied my interior with oil smudges and paint debris, then when they tried to fix the paint...they painted over the exhaust and the under carriage of my vehicle with the wrong color white! Terrible, The co-owner Steve Smeltzer did not care enough to meet with me and told me if I didn't want to drive a 45 minutes to see him I was on my own. I have photos, emails, and video of everything! Terrible, Terrible, Terrible. Steer Clear!!! More

Unacceptable In August I took my brand new Subaru in for it's first oil change at 5000 miles. A few days prior I had notice that my trunk was chipping, so I notifi In August I took my brand new Subaru in for it's first oil change at 5000 miles. A few days prior I had notice that my trunk was chipping, so I notified the dealership when I made the appointment as well as when I got there. (There was a TSB out for this already, that the dealership was not aware of.) When I arrived the receptionist notified me there was a TSB out on the gas door spring and that they would replace it regardless of having an issue or not. I left my car over night since they weren't finished by the time I had to leave for work. They had the car for at least 3 hours. They did not call that night. The next day I called and they told me there was nothing they could do about my trunk chipping, it had to be something I was doing wrong. At this point my boyfriend called and asked for a manager several times, no one would patch him through, and one girl even hung up on him! After speaking with Jay Kendall, the service manager, myself, I emailed him the TSB to which he never replied. Because of the trouble we went through for the oil change and them having my car for 3 days, they waived my bill (about $50). A little over a week later I got a flat tire and dropped my car off to them. The receptionist was very nice, and knowledgeable. They ended up patching it for free and it took them approximately 2 hours. After 2 and a half more weeks I called Kendall 3 times, he finally replied and said that they were waiting on parts still and they'd be in Wednesday. A week after the Wednesday when they were supposed to be in I finally got an email saying my parts were in and I needed to make an appointment. So now it's been 1 month since I notified them of these chips in my paint, NOW I HAVE RUST! My vehicle doesn't even have 7400 miles on it! I've tried several times (and so has my boyfriend) to get in touch with someone above Kendall but have had no success. I am beyond frustrated with Jones' and find it completely unacceptable that they didn't handle this better! This is my first new vehicle and you can bet it will the last vehicle I purchase from them! I will be sure to notify my friends and family too! More

I stopped by Jones Subaru today to get my 2007 Forrester serviced. I forgot to call ahead of time to make an appointment so I was sure I'd have a long wait. Mr. Kendall took my car into the garage right a serviced. I forgot to call ahead of time to make an appointment so I was sure I'd have a long wait. Mr. Kendall took my car into the garage right away and started working on it. I asked that they do a hundred things like check the pressure in the tires, check belts, air cleaner, wipers and other things that needed checking. The car was ready in record time and I received a check list of what they did (hundreds of checkmarks) and explanations of everything I asked them to do. They replaced the wipers and gave me an oil change and I felt so taken care of and am sure my car is in excellent condition for my next vacation. These guys take excellent care of me and treat me like royalty. I will not go anywhere else for service because I trust them 100 percent. I trust their word and they always go the extra mile to get my car in tip top condition. Jay Kendall is such a fine representative for your company. He always has a smile and has never been too busy to chat with me and make sure that any work done meets his and my specifications. I love this place and the popcorn is just an added good feature!! More

The service is great a Jones Subaru. Very honest, friendly and fast! They always keep me up to date with what u need next. Very informative. friendly and fast! They always keep me up to date with what u need next. Very informative. More

We bought our 2014 Forester, about 3 months ago and had our first service appointment today 8/6/2013, and had the pleasure to meet Sabrina, found her to be very friendly, and knowledgeable, sure made this our first service appointment today 8/6/2013, and had the pleasure to meet Sabrina, found her to be very friendly, and knowledgeable, sure made this a good dealer experience. We, won't have any problems returning to Jones for future service work, Thanks for a job well done More

We visited two non Jones dealerships in the Bel Air area and we were ignored at each I guess because of our age . Glenn Russell and his manager Mr Chad helped us get the truck of our dreams at payments we c and we were ignored at each I guess because of our age . Glenn Russell and his manager Mr Chad helped us get the truck of our dreams at payments we could afford . Thanks again Guys ! More

I bought my car here and I have the Jones for a lifetime, so my oil changes are free. If I have Sabrina working with my car, than things run great and smoothly, if someone else works on my car it's not the b so my oil changes are free. If I have Sabrina working with my car, than things run great and smoothly, if someone else works on my car it's not the best experience ever. I will only bring my car when Sabrina is there! She's great to work with, gets my car in and out, and takes great care of me! More