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Jones Bel Air Subaru
Bel Air, MD
74 Reviews
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74 Reviews of Jones Bel Air Subaru
July 09, 2020
Lack of communication Let me start by saying I do not usually write reviews but with the service issues I had with this dealer was really unacceptable. It happened to me a Let me start by saying I do not usually write reviews but with the service issues I had with this dealer was really unacceptable. It happened to me a few times and I know it was my mistake going back hoping that things will be better from the last time, but I was wrong. The first time I went there was for a check engine light. That was around 5 pm when they scheduled me and after waiting for around 2 hours with my kids, they said cannot accommodate me anymore because the Tech already left for the day. I went there for nothing. So, I was told to just drop off the car early the following day so I could pick it up and was assured the car will be ready by 12. They gave me a ride home and waited. It's already 2 pm and still, no call from them. I decided to call and found out that my car hasn't been checked yet. No updates from them or whatever. Now, they said the car will be ready by 6 for pick up. I called before going there around 6 because its a 40 min drive from my place and guess what? My car wasn't checked yet and needs to stay for another night. I am already frustrated with their lack of communication. When I went back the following day, the car wasn't fixed because they were not sure where the problem was. Out of my frustration, I just took my keys and left. I have not learned my lesson yet so I came back this week for a simple wheel alignment. I had no choice because they were the only one that has an available schedule. The attendant accidentally snapped my transmission cable when parking my car because after rolling the car on a sloped on a neutral gear, he put it on first gear. He wasn't aware that first gear on a stick shift cars are to be used on a complete stop only, Subaru cars are known for that. They called the service manager and I was told that the car needs to stay for the night again since no one is there to fix the problem. Take note, the manager knows that my car has modifications on and still, they accepted it for an alignment. The following day came, I called early in the morning to inform the manager about adjusting the height of the car before aligning it and he said no problem. I got a call from him after an hour saying that they cannot align the car due to the aftermarket parts. I am so frustrated with their lack of communication, they really really need to work on that. They know about the aftermarket parts the day before and yet, they wasted my time again. I know some of you will agree or disagree with my review but I just want to voice out what happened because of my frustration and wasted time. I hope this wouldn't happen to anyone anymore. More
by jmsamaco
Employees Worked With
Ryan
February 05, 2020
I have worked with Fred two times now and he along with the manager were very accommodating and helpful to work with. I feel confident with my Subaru purchases. the manager were very accommodating and helpful to work with. I feel confident with my Subaru purchases. More
by juliet
Employees Worked With
Fred Hinder
January 20, 2020
Great people to deal with, They made me feel comfortable thru the whole dealing process. I don’t think I could have gotten a better deal any where else thru the whole dealing process. I don’t think I could have gotten a better deal any where else More
by rflinchem
Employees Worked With
Jacob. And Peggy
December 30, 2019
I actually enjoyed purchasing a car. I was welcomed into a relaxed friendly atmosphere. The salesperson answered my many questions respectfully and I never felt pressured. (Unlike another dealer who was at a relaxed friendly atmosphere. The salesperson answered my many questions respectfully and I never felt pressured. (Unlike another dealer who was at the time literally holding a repaired car “hostage” in an attempt to force a new car sale.) I would recommend this dealership. More
by Jane T
Employees Worked With
Jacob Ruff
November 20, 2019
I flew in from Wheeling, West Virginia to pick up my new crosstrek from Jones Junction in Bel Air Md. My flight was delayed 1and1/2 hours but Mike from Jones was waiting on me. He drove me to Jones Junction crosstrek from Jones Junction in Bel Air Md. My flight was delayed 1and1/2 hours but Mike from Jones was waiting on me. He drove me to Jones Junction in Bel Air. My Crosstrek was clean and ready to go. Mike proceeded to explain the ins and outs of my vehicle. He was very knowledgeable, thorough and patient while going over the instrument panel. I have contacted him several times via phone since returning to Wheeling and he has been very helpful. A great experience. More
by Jwest683
Employees Worked With
Mike, Vincent
September 22, 2019
Professional, Courteous, kind, and extremely helpful Justin M. Was very helpful and knowledgeable. He made the whole experience welcoming... I really felt like he was helping me out rather then just tryi Justin M. Was very helpful and knowledgeable. He made the whole experience welcoming... I really felt like he was helping me out rather then just trying sell me any car or rip me off... I would highly recommend this location and Justin... More
by crombie9827
Employees Worked With
Justin M
September 06, 2019
Justin is an outstanding salesperson Bel air Subaru is extremely customer service oriented. Their free synthetic oil change program, car washes , manicures and engine guarantee are not of Bel air Subaru is extremely customer service oriented. Their free synthetic oil change program, car washes , manicures and engine guarantee are not offered by any neighboring Subaru dealerships. Justin Motley was extremely knowledgeable with product information. More
by Paul
Employees Worked With
Justin, Josh
July 04, 2019
Absolutely the "Best"!!!!!! I heard about this dealership from friends and TV commercials. Seemed too good to be true. However, from the moment my wife and I stepped on the deale I heard about this dealership from friends and TV commercials. Seemed too good to be true. However, from the moment my wife and I stepped on the dealers lot, i began to see the proof of the commercial and the recommendations of my friends. My salesman, Zach Murphy was absolutely FANTASTIC. No high pressure just a thorough knowledge of the 2019 Subaru Ascent. He answered all of our questions and anticipated others. We made the deal that afternoon and he has followed up telephonically to see if I had any questions or concerns and even offered to help me set-up some of the electronic features. I rate them Excellent Plus. More
by andy44
Employees Worked With
Zach Murphy
May 30, 2019
Highly Professional We were treated in a very professional manner from the moment we were contacted by the internet coordinator— Adam. Our sales representative was very We were treated in a very professional manner from the moment we were contacted by the internet coordinator— Adam. Our sales representative was very aware of our needs and respected our wants and desires. More
by Hharri2525
Employees Worked With
Adam, DJ
May 15, 2019
Excellent Experience Everyone at the dealership was extremely knowledgeable, friendly, and courteous. Our sales person was not pushy at all. She was very informative and Everyone at the dealership was extremely knowledgeable, friendly, and courteous. Our sales person was not pushy at all. She was very informative and provided information prior to us requesting it. The whole process felt comfortable without any pressure. More
by LPA521
Employees Worked With
Jen, Jen, and Jen
