Johnstons Toyota

Lipstick on a pig! I purchased a certified 2015 Highlander, paid top dollar for it, got it home and found the vehicle had previous body damage to the drivers door that w I purchased a certified 2015 Highlander, paid top dollar for it, got it home and found the vehicle had previous body damage to the drivers door that was haphazardly repaired, a damaged passenger seat cushion and bad brakes, along with some other minor issues. I guess they missed a few things doing their 160 point certified inspection? When I took the car back the next day and pointed out the problems, the service tech told me "what do I expect, it's a used car? Well, I bought a "certified" car that is suppose to be in "like new" condition. After ranting with the service manager and the sales manager, they finally agreed to do the repairs, but never took care of the other smaller issues. I called to make an appointment for a "free" oil change included with the sale and a mechanic to check a problem with the car, but would have to wait about two weeks and over 1 1/2 hrs at the dealership. I asked for drop off service and was told no, because I was more then 10 miles from the dealership, but I could "rent" a car for the day. I live 9 miles away according to Mapquest. Be very cautious if you're buying a vehicle, because the sales manager gave me a printed quote to sign and the numbers were off by $400, in their favor. When I caught it, the manager came back with the corrected price and said his computer program must have been off. Hmmmm! He also promised to throw in a used cargo liner and cover, which I never got or will see, because it wasn't written in the contract. I traded my car in and two days later they sold it for "twice" the amount they gave me. Sucker! Did I learn a lesson? Yes, I will NEVER buy another vehicle from Johnston's Toyota and I hope you don't either! The new modern building, innovated service center and uniforms mean nothing, because you're still dealing with the same old xxxxxxxx. All it is, is "Lipstick on a pig!" More

Thank You Having bought numerous cars both new and used over the years at various dealerships, this was the first experience that I didn’t feel pressured to buy Having bought numerous cars both new and used over the years at various dealerships, this was the first experience that I didn’t feel pressured to buy. The service and communication were excellent throughout the process. I worked with Brian Ruperti and his service was excellent, I would highly recommend asking for him when you walk through the door. More

Good staff I never liked car dealers always though they were pushy but these guys were good explained everything to the t I hope the service is just as good seem I never liked car dealers always though they were pushy but these guys were good explained everything to the t I hope the service is just as good seem like they care about the customer More

Thank you all After 10 years and almost 250,000 I reluctantly traded in my RAV4. While I looked at other suvs and almost purchased a crosstrek whenbit came down to After 10 years and almost 250,000 I reluctantly traded in my RAV4. While I looked at other suvs and almost purchased a crosstrek whenbit came down to it, I purchased another RAV4. In using Johnston’s where all of my siblings have also purchased their cars, I knew I would feel most comfortable back there. I work with Danny and he was fantastic. He was patient and made the whole process seamless. Once I finished all the paperwork I knew I had made the right decision. Thank you Danny for such a great experience. Also, thanks to Chris for walking me through the finance process! Go buy a Toyota from Johnston’s and ask for Danny! Michele McKeon More

Black Friday RAV4 I came to Johnston’s toyota on Black Friday hoping to get a really good deal on a RAV4, and they did not disappoint. Brian was a really conscientious I came to Johnston’s toyota on Black Friday hoping to get a really good deal on a RAV4, and they did not disappoint. Brian was a really conscientious salesman, even taking the time to explain how to use features in my new car I was unfamiliar with. I would definitely recommend Brian to anyone who is new to car buying, or just looking for an exceptional customer service experience. Thanks to Brian, I was able to find the perfect deal at my price point and I am in love with my new car! More

Friendly employers with exceptional service! With my lease due, I knew I was going to sign with Johnstons Toyota again because of their overall amazing assistance and pure concern of their client With my lease due, I knew I was going to sign with Johnstons Toyota again because of their overall amazing assistance and pure concern of their clients safety and satisfaction. Salesman, Danny Aurora. has always gone above and beyond for my family in making sure we find the perfect vehicle for our interest and needs. On Black Friday I walked in not knowing at all which SUV I was going to lease however, Danny addressed my concerns, weighed my options and I couldn't be more satisfied with my choice in the Rav4. Additionally, with the huge help of Steve J and David V, I was able to walk out that day with my new lease. I will continue to always share my great experience and will never hesitate to recommend Danny and Johnston Toyota! More

excellent through three trucks and fifteen years i have always received friendly and professional service.Mike Plunkett always makes sure my concerns are addres through three trucks and fifteen years i have always received friendly and professional service.Mike Plunkett always makes sure my concerns are addressed. that is why i continue to come back. More

I had a great experience Very happy with this dealership tom hodge is very helpful and informative seems like the whole crew of people there are friendly I have bought 2 new v Very happy with this dealership tom hodge is very helpful and informative seems like the whole crew of people there are friendly I have bought 2 new vehicles this year and referred and friend who also bought 2 new vehicles this year hoping to have a good relationship with this dealership and as always I will pass along the great experience I've had there and would keep recommending and referring people keep up the good work.......George miller More

Great overall experience CJ has been my family's salesman from back in the johnston's Toyota in Monticello. We have gotten 6 toyotas from them. Always a great experience. CJ has been my family's salesman from back in the johnston's Toyota in Monticello. We have gotten 6 toyotas from them. Always a great experience. They go above and beyond any other salesman and dealer i have ever dealt with. I would refer CJ to anyone looking for a great car buying experience. Ty RJ More

Best experience ever I had Gone to Johnston’s Toyota on Veterans Day, to look at purchasing a new Toyota Tundra, I was greeted by Jerry Ezra a salesman for the dealership, I had Gone to Johnston’s Toyota on Veterans Day, to look at purchasing a new Toyota Tundra, I was greeted by Jerry Ezra a salesman for the dealership, Mr. Ezra was extremely professional and very knowledgeable about the product I was looking to purchase, being that I currently own a 2007 Tundra and know that these trucks are the Best on the market, Mr. Ezra explained to me that the quality of these trucks have gotten even better then my 2007 Tundra. I explained to Mr. Ezra what I was looking to spend and what Tundra I wanted, without wasting anytime Mr. Ezra showed me a few Tundras on the property. After a few hours we discussed about ordering the 2019 Limited Tundra TRD 4x4 off road package that I wanted! After all said and done the truck that I wanted was ordered and promised that it would be at the dealership in a few weeks. I received a phone call on Monday 11/19/2018 by Mr. Ezra himself stating my truck was in and ready to be picked up! I’ve never had such a fantastic experience before from purchasing a vehicle. I will Never buy anything but Toyota and Mr. Ezra sealed the deal! Mr. Ezra treated me like I was part of the Johnston’s Toyota Family, and I can’t thank him enough. I will Be back soon to purchase my wife a new Toyota! Also Lynn Desmond from The financing department was extremely professional and took the time to carefully go over all the paperwork and money issues with my tundra I can’t thank him enough either! Truly Greatfull More