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Johnstons Toyota
New Hampton, NY
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Helpful & Pleasant Brandon, Lynn and the sales room staff were helpful and pleasant to work with. Thanks for a positive sales experience and also for your follow-up aft Brandon, Lynn and the sales room staff were helpful and pleasant to work with. Thanks for a positive sales experience and also for your follow-up after the sale. More
Service Dept The service department is the most inept that I have ever been to. After many maintenance issues, I will never return. I have paid cash for 2 vehicle The service department is the most inept that I have ever been to. After many maintenance issues, I will never return. I have paid cash for 2 vehicles over the last 6 years, needless to say, I will not return. More
Great Experience Seemed like all the staff we met, were eager to assist and take good care of us. Breanna McCleod Service Rep was our point person, kept us informed Seemed like all the staff we met, were eager to assist and take good care of us. Breanna McCleod Service Rep was our point person, kept us informed in person or texted us, to assure us what was transpiring. She was a step ahead getting us transportation to get shopping done, with Chris Devos, in Rental, who had everything ready to go. John Morris, Asst. Service Manger, got involved, resolving needed paper work, thanks again. My wife, spent some time on her Tablet in the comfort of the waiting room and commented on a staff member, who checked on the coffee area, to be sure it was in need of anything, as he passed by, cleaning this area. How could you go wrong, from the time you are greeted on arrival , to the many pleasant "good-bys". More
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Wonderful experience Kelvin was very thorough and took the time to explain everything to me. I highly recommend! He made it a wonderful experience. I now have my new cool Kelvin was very thorough and took the time to explain everything to me. I highly recommend! He made it a wonderful experience. I now have my new cool mom car! More
Kelvin is an experienced sales man who is honest, caring and has a sales man ethic of delivering only satisfaction.. He assisted me to purchase all my cars. He is the best and I recommend him anytime. Than and has a sales man ethic of delivering only satisfaction.. He assisted me to purchase all my cars. He is the best and I recommend him anytime. Thanks Kelvin for your devotion and steadfastness. More
Not a good place for servicing you car This dealership is a great place to purchase a car however their service department is the not greatest. They don't always check everything even thoug This dealership is a great place to purchase a car however their service department is the not greatest. They don't always check everything even though they say they do. My husband and I have to check the car before we leave to make sure everything was done. Sometimes the fluids are not topped off. We also mark our tires to make sure that they were actually rotated. So far so good on the tires. We also change our own filters and they also never reset the maintenance light. More
Routine oil change Just hate that waiting room! Also I had a routine oil change and tire rotation. Next day my tire pressure light came on and all four tires needed air! Just hate that waiting room! Also I had a routine oil change and tire rotation. Next day my tire pressure light came on and all four tires needed air! What kind of all point inspection is this? Not a good experience at all. More
I was told my cabin filter was “excessively dirty”, little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off little did they know I changed it 2 weeks prior to bringing my car in. They obviously never even checked it. Even worse, I dropped my wife’s car off for routine maintenance and a tire rotation (tps light was on as well), they quoted her $400 and told her she needed 2 new sensors. I later found out the light was doing it’s job and that she had been driving on a flat tire and never knew because she has “runflats”. I was fit to be tied when I saw the tire!!! Two car seats in the vehicle and they put it back on the road like that, I’m actually contemplating legal action, this is absolutely unacceptable! Thankfully my wife and children are safe but they lost a loyal customer and I hope they lose more after people read this. More
Most pleasant This was one of the most pleasant experiences I have ever had buying a car. Kelvin Guyadeen explained everything I had to know and I felt very comfo This was one of the most pleasant experiences I have ever had buying a car. Kelvin Guyadeen explained everything I had to know and I felt very comfortable when I left with my new car. More