Johnstons Toyota
New Hampton, NY
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The experience was great Nicole was there every step of the way.brad the fianace man was great I told him what I wanted and how much I wanted to pay he made it happen it was easy. I bought from this compa the way.brad the fianace man was great I told him what I wanted and how much I wanted to pay he made it happen it was easy. I bought from this company because their service department is amazing they treat you like gold. I will buy from them again. Thanks for a great experience. Ps. A beautiful car I have right off the showroom floor 2019 camry se used looked brand new ,Nicole you were great thanks. More
Bridget Krol from Johnston Toyota did a excellent job getting me my dream truck. Bridget got right on her game and knocked out the paperwork and took the time to explain everything .. Bridget then put me getting me my dream truck. Bridget got right on her game and knocked out the paperwork and took the time to explain everything .. Bridget then put me with Brandon gross who again made buying this truck easy . Brandon knocked out the paperwork and made the whole process painless .. both Bridget and Brandon , thank you More
Worst experience EVER! That said.... I've had unpleasant experiences with this dealership in the past but I've never had them push repairs on me that were unnecessary. I brought my vehicle in for an oil experiences with this dealership in the past but I've never had them push repairs on me that were unnecessary. I brought my vehicle in for an oil change & to diagnose the master warning light (which I actually thought was a TPMS light- whoops). I was told that I needed 4 new tires & new front brakes & rotors. I declined all of that because I've been having constant type issues for the last 2 years & all of my tires are insured with Mavis. I also had new brakes & rotors since last spring & if I was truly in need of brakes there was surely a larger issue that Toyota didn't identify... I digitally approved services in the amount of 186.36 but when I arrived to collect my vehicle I was presented with an invoice over $250... I refused to pay that amount. That wasn't what I agreed to. I had it in writing. After another 15 minute wait- I received an updated invoice for the agreed amount. I immediately drove to Mavis to discuss my tires & have them look at my brakes. I had already inspected my toes & felt that I NEEDED 1tire... but 2 were questionable. Mavis agreed. Upon inspection of my brakes though... I was told that I have 50% left & a brake job was completely unnecessary. MAVIS was aware that Toyota recommended these repairs. They could so easily have cashed in on my ignorance. But they didn't. And Toyota.... did nothing but try to take advantage of me. Not okay. Completely unethical. I will be reporting them to BBB. YOU'VE BEEN WARNED ⚠️. More
Sierra and Brandon were excellent help in both their patience, kindness, consideration and professionalism. Each were great to receive service from, a thumbs up! patience, kindness, consideration and professionalism. Each were great to receive service from, a thumbs up! More
The Dealership has exceptional professional and courteous service. Upon entering I was greeted with a beautiful smile by Deb at the customer service desk. No long wait to meet with a Sales Consultant. Ema service. Upon entering I was greeted with a beautiful smile by Deb at the customer service desk. No long wait to meet with a Sales Consultant. Emanuel Skouloudis aka Manny greeting was warm and trusting. He made my decision easy without any pressure of purchase. His professionalism along with his expertise in the vehicles I was interested in, reassured me I was at the right dealership. Once I decided to purchase and was introduced to Louis, Financial Consultant, I was even more comfortable with my decision to purchase. I had been to many dealerships prior to purchasing my vehicle and none can compare with the positive energy that filled the dealership, felt like I knew them for years. This goes to show they have a great management team at this location. Everyone I interacted with made my purchase easy with no pressure. More
Outstanding service from Manny!!!Manny treats customers Outstanding service from Manny!!! Manny treats customers with the outmost respect!!! Manny is the best!!! Outstanding service from Manny!!! Manny treats customers with the outmost respect!!! Manny is the best!!! More
CJ and Gabby helped me tremendously! They were really responsive in answering all my questions since it was my first time financing a car. I couldn’t of done it without both of their help. CJ was great responsive in answering all my questions since it was my first time financing a car. I couldn’t of done it without both of their help. CJ was great in finding it and letting me know my options and Gabby didn’t stop talking with banks until I got within my target area of monthly payment. Overall great service and very comfortable atmosphere More
we dealt with Mac McDonough and bought the Rav4 Hybrid, very nice guy. This dealership is very honest. also dealt with Brendon in finance. got us a better rate that we wished for. very nice guy. This dealership is very honest. also dealt with Brendon in finance. got us a better rate that we wished for. More