Johnstons Toyota

After getting a price on a new Camry from a Prestige Toyota (NJ) we called Johnstons to match price. Over the phone we were told the bring proof of offer and there would be no problem. Upon arriving at Toyota (NJ) we called Johnstons to match price. Over the phone we were told the bring proof of offer and there would be no problem. Upon arriving at dealership the sales person greeted us, showed us a couple of cars that met our criteria and were EXACTLY the same as the one we were quoted on. Salesperson (who was great) goes into office with our documents (proof of other offer) returns within two minutes and tells us no good, the offer won't be matched. Never offers a counter number and shows us the door. Being irate and thinking about the shabby treatment I returned and asked to speak to whoever negated the deal. Out comes a dude saying he is one of the owners (Bob I think)and tells me theres no way he will match the offer and promises that the quote i had in hand will change when I get to other dealer. I complain they wasted my time he tells me it wasn't a waste of time and that I should continue to the Prestige Toyota who made the original offer. Very arrogant. I leave go to Prestige Toyota and buy the new Camry for $140 less than the original quote from them. Heres where it gets better, I was going to trade in a 2007 Toyota that I had purchased from Johnstons Toyota a year and 1/2 ago. They (Prestige) look up the vin# and low and behold it comes up as a Camry LE 4 cyl. instead of the Camry XLE 6 cyl.that Johnstons said it was. I have the original Certified Used Car window sticker stating the facts as I present them and I have a national data printout verifying that the sticker was a complete deception. As a matter of fact there was a XLE logo/emblem pyisically on the Camry itself. At this point my trade in value dropped significantly and I paid too much for the LE that was supposed to be an XLE. I lost on both ends of this deal if i follow through with the trade. Legal action may be in the horizon. Counsel says it maybe fraud, 6 years to act. Five other Toyotas in the last few years not a problem with the other dealerships. Johnstons is making up for them (sarcasm intended). More

They need to develop better methods of providing customer service. This is the first time I have ever had an issue with delivery of a car. service. This is the first time I have ever had an issue with delivery of a car. More

Our overall experience with Johnstons has been excellent. Jamie Murcia bent over backwards to satisfy us and work with us to get a very good deal on a new Sienna. We couldn't be happier! Also, David Vele Jamie Murcia bent over backwards to satisfy us and work with us to get a very good deal on a new Sienna. We couldn't be happier! Also, David Velez helped us with financing and gave us plenty of time to digest all of the information we needed to know. We would highly recommend this dealership and it's employees. More

Would recommend this dealership because of the kindness and helpfulness shown by the staff when I needed to purchase a good used car quickly! THANKS and helpfulness shown by the staff when I needed to purchase a good used car quickly! THANKS More

We found a beautiful Toyota Highlander in the Johnston Toyota lot. With the help of Jamie Murcia and AJ Rumsey, that Highland is now in our garage. Jamie's personality and honesty was a big factor in th Toyota lot. With the help of Jamie Murcia and AJ Rumsey, that Highland is now in our garage. Jamie's personality and honesty was a big factor in the sale of this highlander. AND we have known AJ for quite a few years and he is always helpful. That is the reason we keep going back to Johnston Toyota. Thank you!! Patty & Louie Nixdorf More

I have dealt with this dealership for 20 years . With people like Steve & Jamie i cannot think of any other place to go for my Toyota's. Steve is always the first person i go to see when it's time for a people like Steve & Jamie i cannot think of any other place to go for my Toyota's. Steve is always the first person i go to see when it's time for a new car. This time i had the pleasure of also working with Jamie and he went above & beyond to take care of me. Steve & Jamie my wife & i thank you both for all that you did for us and getting the car that we wanted that was no easy task. With people like you is what makes people like us comming back to Johnstons Toyota. Thank you so much. Ron & Janine Shanley More

got my scion at johnson toyota!!! Very please with the people that help me get this barely new/used scion xb. Im very happy that i found something and also that its a toyota. people that help me get this barely new/used scion xb. Im very happy that i found something and also that its a toyota. More

OK about me. My car died in November, I live in Manhattan and looked online for a nice used car of different makes. I went to dealers in Queens, brooklyn, the bronx and Jersey City. It was the same with all and looked online for a nice used car of different makes. I went to dealers in Queens, brooklyn, the bronx and Jersey City. It was the same with all those dealers. Gimmicks, fast talk, high pressure tactics and bait and switch, not to mention those hidden costs like destination charges, paper work, and dealer prep. I was starting to feel very frustrated. Luckily a friend lent me their car, and having passed by Johnstons Toyota for years (I have traveled to the poconos for over 30 years) decided to check the internet for their used inventory, after seeing cars in my price range I decided to stop in. Well I was introduced to Chris and we started looking around (they have a nice inventory), after sitting in many used cars over the last couple of months, I finally found my car. I sat in It, and it just felt right, after the test drive I knew it was to be mine. They let me take the car to my mechanic, then worked through the numbers with me. The price was very close to what I had wanted to spend, they found financing for me, and even handled the transfer of my plates. It was a GREAT experience. People take the trip to Middletown NY. It's alittle over an hour from the city, and hopefully it will be worth your trip too. I know it was worth mine. Good luck! More

words can't describe the wonderful experience my wife and i had at Johnston's. it was totally stress free and my sales guy Jamie Murcia was authentically kind and helpful. no games being played there like ot i had at Johnston's. it was totally stress free and my sales guy Jamie Murcia was authentically kind and helpful. no games being played there like other dealerships. Jamie is the man!! i test drove a year old Kia they had but decided to go with their Rav 4. i emailed Jamie to see if he could get me to the payment i wanted to be at and when he responded he told me to come in and work it out being i was trading in a 4runner. he gave me an unbelievable trade in #, took more off the price of the Rav and came very close to my payment. i also got free oil changes and wound up buying their bumper to bumper warranty for a huge discounted price. now i have peace of mind with my purchase and got a super low rate thanks to my great credit scores. this dealership is second to none. trust me people, go buy your car here. i will for as long as i live. haven't had any services done yet being i just got the car 2 days ago, but i hear wonderful things about that dept too. you can't go wrong buying your vehicle from Johnston's. More

Jamie was absolutely fantastic. He is very friendly and makes you feel like you are part of the Johnston Toyota family. He also made shopping for a car less stressful. I have recommended Jamie and Johnsto makes you feel like you are part of the Johnston Toyota family. He also made shopping for a car less stressful. I have recommended Jamie and Johnston's Toyota to co -workers and my customers if and when they have an interest in buying a car. I feel that I have a relationship with this dealership and Jamie, and that it will continue when I come in for my car services. Thank you, Jamie and Johnston's Toyota, for making this car shopping experience run smoofthly. Lisa DietrIch More