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Johnstons Toyota

New Hampton, NY

4.9
1,387 Reviews

5021 New York 17M

New Hampton, NY

10958

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Showing 1,387 reviews

February 22, 2013

it was a wonderful and easy place to deal with .very comforable and the sale associate was pleasent to talk to and buy a car More

by manda0130
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Murcia
February 10, 2013

Great experience!!! Will recommend friends and family to this dealership. Knowledgeable and friendly sales person. He made a difficult and stressful decission easier and less stressful. More

by dawnd3
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Valentin, Jamie Murcia
February 03, 2013

We have been a customer with them since 2002 purchasing numerous used vehicles (over 10) and I cannot say enough good things about them. All of the people we have chosen above I have dealt with in one fas More

by millerej
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Jardine, Julie Hernandez, Ryan Dolan, Chris Devos, David Velez, Heather Vargas
Feb 04, 2013 -

Johnstons Toyota responded

I wanted to reach out to you after reading your review on dealerater.com, we at Johnstons Toyota have been very successful with having a great relationship with our customers. I see that you are not happy with the tools that our dealership uses for our trade apprasials and I wanted to personally apologize for any issues you may have experienced. We value every customers opinion and feel that some negative feedback allows for us to reflect on our daily processes to enhance them for future transactions. What you said about different internet sites apprasaising your car at a different value is very common, we use those sites as well as daily auction reports to determine values. Any questions that you may have feel free to contact us at any time. Thanks again for the great review and we will continue to learn from our customers.

January 06, 2013

I am so extreamly grateful to these two gentlemen for thier help and guidence through this very difficult process. I had no idea that buying a car would be so involed and confusing. Mr. murcia walked me More

by carmen.pabon.14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Valentin, Jamie Murcia
January 01, 2013

This is our second purchase from Johnston. Chris sold us two cars and my uncle a car also! Chris has been more than great!Ken and AJ both helped us alot through my fathers choice of cars and my car purchase More

by ericjr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Boersema
November 18, 2012

Both of these guys bent over backwards to put me in the car I wanted They are very welcome to come to my house for thanksgiving dinner,drinks,and football Thanks for everything You will be recommend by More

by dware2
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Velez, Jamie Murcia
November 18, 2012

Very nice, professional dealership. Both sales and service departments are first rate. This is my second car purchased at this dealership. I am a man of few words. More

by Randall J. Martis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Murcia
November 14, 2012

The recent experience of buying a used Scion Xa at Johnston's was painless. Jamie Murcia, a long-time Sales Consultant with the dealership, was low-key in manner, helpful and informative, and diligent More

by mlle
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jamie Murcia
November 09, 2012

Jamie was wonderful and the dealership is well-run and efficient. Jamie helped me find a car that suited my needs and made the whole process smooth and agreeable - actually fun. This is the second cert More

by hsloan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Sloan, Jamie Murcia
October 17, 2012

Jamie was very friendly and helpful. He took the time to show me everything and he was enthusiastic and asked me several times if I had any questions. His work was accurate, and when I left, I was in a goo More

by pattikl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Valentin, Jamie Murcia
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