Johnstons Toyota

Honest mistake??? I brought in my vehicle for its first 5000 mile service to Johnstons Toyota in New Hampton, NY service Department. I specifically wanted to get the oi I brought in my vehicle for its first 5000 mile service to Johnstons Toyota in New Hampton, NY service Department. I specifically wanted to get the oil changed due to the vehicle being with the current oil more than six (6) months and had about 5200 miles. When I tell Russ, the service adviser, that I want the oil changed, he proceeds to tell me that it is not needed due to the oil being synthetic. I tell him that the owners manual stated "5000 miles or 6 months" and I would like it changed. It was like pulling teeth for this service that the owners manual stated it needed. He finally agrees to have the service completed. I waited an hour and a half after receiving my vehicle. Before I drove off, I checked the oil and it was clear that it was not competed. I check my paperwork and it stated the the work was performed. I then get Russ the service adviser, and he confirms that it was not completed. I expressed my frustration and requested a manager. He tells me that he would take the vehicle and ensure its completed. Once again I tell him I would like to speak to a manager. He tells me that the manger is not in and there is no one here at the moment. I tell him that is unacceptable and there has to be someone here in charge. Here comes the "Sales Manager" walking buy. I explain to him that I've purchased two (2) vehicles from this dealership and that this is unacceptable. The manager, Russ and myself confirm once again the service was not completed after waiting an hour and half (with an appointment). The manager begins to explain how there must have been some "confusion" with the "Toyota Care" that is normally performed and from what was requested. He offers to bring the vehicle back to the shop and perform the requested service that I already waited an hour and a half for and get it completed in 15-20 minutes. In addition, they offer an additional free oil change for the inconvenience. When you bring a vehicle to the dealership, you are "paying for the name" and "service". I would expect this from a "Jiffylube" or Valvoline" not a major local dealership. I'm not big on reviews but I don't believe this to be an honest mistake. Both Russ and the manger were professional and apologetic but this is inexcusable. If the technician is filling out paperwork stating he did work that wasn't completed he should be fired! That's no honest mistake. So if you bring your vehicle to Johnstons Toyota Service Department in New Hampton, NY, beware of " honest"mistakes. More

Best people I have ever dealt with and very friendly!! I went in for a inspection on my 2009 Corrolla S. And in the service department I always go to Blair Schiesser. Very helpful and fully explains everyt I went in for a inspection on my 2009 Corrolla S. And in the service department I always go to Blair Schiesser. Very helpful and fully explains everything. For the past couple of months I had my mind set on a Honda CRV.. so Blair referred me to Greg Doremus, and mentioned the Toyota RAV4. I didn't think I would like it as much, and I didn't feel like someone wasting my time. But from the moment I sat at his desk, he was completely honest with me about everything. He didn't try to sell me on something I didn't want. He found the model I would like and took me and my husband out for a ride. Paul also worked with him to help me get the best deal possible. I had such a good experience, and would recommend anyone to Johnson's Toyota.. especially to work with them. I am now leasing the RAV4 and totally happy with my decision to work with them. Couldn't thank them enough!!!! Thank you thank you thank you!!! More

No hassles I'd highly recommend Johnston's Toyota to anyone looking to purchase a car who is not interested in the hassles and games often associated with car sh I'd highly recommend Johnston's Toyota to anyone looking to purchase a car who is not interested in the hassles and games often associated with car shopping. More

Easy 1-2-3 Trade-In Purchase...Excellent Customer Service My wife and I have had many past experiences with Leasing and Financing cars. Like many others, buying and leasing a car has usually been a stressful My wife and I have had many past experiences with Leasing and Financing cars. Like many others, buying and leasing a car has usually been a stressful experience, with many hours of haggling and countless hours of waiting once the deal was made. This was our first time working with the very knowledgeable and personable professionals at Johnston's Toyota. We initially worked with Heather Vargas in management and Kelvin Guyadeen as we were trading in our current lease from another company and looking to purchase a certified used. They were so helpful and gave us the answers we were looking for in minutes. We never felt rushed or pressured, which has not been in our experience in the past. Richard Valentin was super friendly and made the finance part of the deal go smoothly and without stress. In the time that my wife and I went out for lunch, we came back and the car was cleaned and ready to go. We are thankful for the honest, comfortable, and ease in service all three of the professionals provided to us. We will definitely use them in the future and will recommend them to others. :-) More

One stop shop for all things cars! I've been doing business with Johnstons Toyota for years. They have exceeded my expectations on every front. The sales team is friendly, knowledgable I've been doing business with Johnstons Toyota for years. They have exceeded my expectations on every front. The sales team is friendly, knowledgable and easy to work with. We were in and out within a few hours and picked up our car the next day! I'd recommend Johnstons Toyota to any of my friends or family and will be buying my next car there too. More

Amazing and simple buying process I am a young single female who entered the buying experience with apprehension. Everyone has heard the horror stories of salesman taking advantage of I am a young single female who entered the buying experience with apprehension. Everyone has heard the horror stories of salesman taking advantage of people in my situation. I did not experience any issues while I was there. I received an amazing price with absolutely no pressures. The management was also very kind. Paul was great in getting my deal finalized quickly. I would definitely recommend this dealership! More

Let my experience help you decide how to buy your next car This is not only my first purchase from Johnston's but my first Toyota too. I was quickly greeted as I walked in the showroom and approached by Kelvin This is not only my first purchase from Johnston's but my first Toyota too. I was quickly greeted as I walked in the showroom and approached by Kelvin Joseph, salesman. After some questions from both myself and Kelvin, we went about looking at the cars in stock. then cost of selected cars. Without any pressure, we eventually agreed on a car and price. What made this experience special was that at no time was I left looking for someone to help me. I was greeted with smiles, knowledable answers to my questions and never felt that I was being "sold", but helped. Kelvin was always professional and curtious and in the end, our deal was fair and what I wanted. The night I picked up the car, everything was ready, as agreed. The car was very clean and full of gas. Overall, my sales experience was great and I felt lucky to have Kelvin as my salesman and Johnston's as my Toyota dealer. I have bought many cars over the years but this experience made me question why I never shopped at Johnston's before. Kelvin Joseph was great to work with and treated me as if my time and business were both important to him. No games, no nonsense and no pressure to buy. To everyone involved, thank you for making my car buying experience pleasureable rather than stressful. I truely applaude the staff and Kelvin for thier professionalism, patience and customer appreciation. In the end, I left feeling that my business was important to Johnston's and I appreciated being "helped", not "sold". I recommend that anyone reading this consider seeing Kelvin Joseph to buy their new Toyota from Johnston's in Middletown. More

Great Salesman Jon was very friendly, courteous, and knowledgeable. He was eager to help us find the right car with all the options we wanted. It was a pleasure de Jon was very friendly, courteous, and knowledgeable. He was eager to help us find the right car with all the options we wanted. It was a pleasure dealing with Jon. We can't wait to get our 2015 Prius! More

Agood car-renting experience! Thank you Jamie for being our salesman. We had a safe and enlightening experience there that day with you. You took your time to explain the the RAV t Thank you Jamie for being our salesman. We had a safe and enlightening experience there that day with you. You took your time to explain the the RAV to me and Joe, and we are just happy for your straight talk-no runarounds or double talking to try and sell us something we didnt want. Joe and Cathy. All our best. More

Outstanding Customer Service Kelvin G. made buying our new Siena an amazingly easy process from the first phone call where he was able to meet an excellent online price to the gre Kelvin G. made buying our new Siena an amazingly easy process from the first phone call where he was able to meet an excellent online price to the great trade in value, to the programming of the blue tooth phone numbers! We are so thankful to Kelvin for making the buying process an outstanding experience. Rich, from finance, also made the financing a breeze, and we loved hearing about his family's trip to Florida in a siena. More