Johnstons Toyota

Service fine, sales department sucks not what it used to be which was great, my guess new sales manager. This was trade-in vehicle, screwed me on the new vehicle, waited eight months to find out vehicle was be which was great, my guess new sales manager. This was trade-in vehicle, screwed me on the new vehicle, waited eight months to find out vehicle was never ordered, lost $500 on trade-in and $1000 on rebate. Had to re-order vehicle, which they found immediately on their allocations list this time; The very following day after I got back my $2500 deposit and went in for a re-order (The very next day). They then proceeded to screw me on an option I did want or need at $649. For a total of $2149 loss on my part because of their incompetence. Plus I had to remove the option myself and now have to worry about trying to sell it well below its Dealer marked up value. Will be going to different dealer for next trade-in. And mind you I was a very loyal customer this was my fourth Toyota Tacoma TRD off road being purchased at Johnstons, (that’s four Tacoma‘s averaging approximately $35,000 each) so for that $649 predator tube steps option on a $42,000 plus vehicle they have lost any more business from me. At this point they are no more than good for my free oil changes and recalls. Anybody out there wanna buy a pair of predator tube steps cheap! More

Excellent service from start to finish. Nicole was very thorough, and helpful and provided an excellent explanation of everything. Brandon from the finance team was so insightful and helpfu Nicole was very thorough, and helpful and provided an excellent explanation of everything. Brandon from the finance team was so insightful and helpful. He even emailed me on his days off to answer all my questions. Thanks again for being so helpful! More

Very happy with the tacoma. CJ and the finance dept. were very nice to deal with. I will be back when the time comes. Thank you. CJ and the finance dept. were very nice to deal with. I will be back when the time comes. Thank you. More

Bridget Krol was fantastic to deal with from beginning to end. She is professional, courteous and extremely knowledgeable. She answered all of my questions both during and after I purchased the vehicle. I wi end. She is professional, courteous and extremely knowledgeable. She answered all of my questions both during and after I purchased the vehicle. I will recommend her to my friends and family. More

Excellent service Nick and Brandon! ! Both of you made the purchase of my car effortless!! Kudos to you both! ! Both of you made the purchase of my car effortless!! Kudos to you both! More

I got a car over there for my mom a few months ago and the process was very smooth and since I was already by many dealers, I was actually very impressed with them. I was going to buy another car for my the process was very smooth and since I was already by many dealers, I was actually very impressed with them. I was going to buy another car for myself, and I’ve agreed with the salesman that they will sell it to me at sticker price, since I was a returning customer. I make the drive form my house to the dealership to sign the documents and reserve the car (2-hour drive). Salesman tells me that the price increased this morning to $5,000 above sticker. I was disappointed, because the people at the dealership seemed nice people. But I guess that greed has a way of influencing even good people. And I don’t have a problem with them charging above sticker, almost everyone is doing that now [unfortunately]. my issue is that we had deal, I drove up, and they changed the terms of the deal. I’m not going to list the salesman name because he claims (and I believe him) that it was a management decision, and there is nothing he can do. I’m giving them 3 stars because the deal with my mom’s vehicle was a very smooth transaction. More

Brian was great. Fast and painless process. Very informative and knowledgeable. I will be dealing with Johnstown’s again Fast and painless process. Very informative and knowledgeable. I will be dealing with Johnstown’s again More

Great experience purchasing my new 2021 Toyota Tacoma through Johnston’s Toyota Nicholas Ierardi And the finance associate Luis Rivera. Very knowledgeable staff, great communication through the entire through Johnston’s Toyota Nicholas Ierardi And the finance associate Luis Rivera. Very knowledgeable staff, great communication through the entire sale. Couldn’t be happier with the purchase. More

Manny greeted me with a big smile and a warm handshake right from the beginning of my experience of looking for a used Toyota at this dealership. He was very patient with me as I test drove more than one right from the beginning of my experience of looking for a used Toyota at this dealership. He was very patient with me as I test drove more than one vehicle trying to determine the best fit for me. He answered all my questions and gave me plenty of time and space to consider my decision. He was never pushy and treated me like he had all the time in the world to spend with me. I almost left the dealership without making a purchase and then discovered there were two Rav4 vehicles in the lot that I hadn't seen after deciding against a Camry. I was actually replacing a Rav4 which I loved so I looked at them both and took one for a test drive and that was it. I knew I had found the right car for me. Again, Manny was patient and considerate as I processed this big decision. He guided me to Luis who helped me set up the financing and they both worked well together to make it a smooth process. I am highly pleased with the service and kindness I received from both of these men. I feel they acted in a very professional way. When I picked up my car three days later, again, Manny took time to show me all the features inside the car and connected the bluetooth with my cellphone. He made sure I had his number and said to call him any time I had a problem or concern with my certified Toyota Rav4. I will gladly recommend this dealership to my friends and family. Several of them have already purchased vehicles there. Thank you for making my car purchase an enjoyable experience! Barbara More

Service department used to be excellent. Now good luck. Your wait times will end up being hours for a simple oil change. Now good luck. Your wait times will end up being hours for a simple oil change. More