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Johnstons Toyota

New Hampton, NY

4.8
1,413 Reviews

5021 New York 17M

New Hampton, NY

10958

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Showing 1,413 reviews

May 20, 2016

Johnstons Toyota for Life Don was very informative and patient while I was in my hunt for a car to take home. No pressure and relaxed atmosphere. I'll never go any where else t More

by MelindaOrtiz09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Desmond, Don Winner
May 19, 2016

Pleasurable experience The staff, particularly John Illanovsky, at Johnston's Toyota made purchasing my vehicle a pleasure. John listened to the need I wished to fill and d More

by DHM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lynn Desmond, John Illanovsky
May 16, 2016

Very good experience. I have been a customer of Johnstons Toyota for many years. My salesperson, Kelvin Guyadeen, is very professional and a pleasure to deal with. I urge More

by great car
Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen, Dan Rosenblum
May 12, 2016

First dealing with Johstons toyota Easy and straight to the point is how I operate and that is how my experiance was. Kelvin G found me in the lot looking, I was ready with 2 cars I wa More

by Steven Leiter
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen, David Velez
May 12, 2016

Excellent Experience I had the pleasure of dealing with Tom and Dan for my lease. Tom was well informed and explained my options and helped me make the best decision. Dan More

by 10164U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Rosenblum, Tom Kiernan
May 11, 2016

Courteous and professional service From start to finish, Johnstons provided excellent support as we considered purchasing a new Camry. Questions were answered in detail and in a way th More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kelvin Guyadeen
May 11, 2016

Super nice guy, Kelvin Guyadeen Kelvin helped me with two separate sales. Both times, superb assistance with all the ins and outs of trading in two used vehicles for a newer Rav4 an More

by Docride
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Devos, Kelvin Guyadeen
May 09, 2016

A pleasurable car buying experience. John listened to all our needs in a new vehicle and knew enough to introduce us to the Highlander as a viable option from the 4 Runner. We were pleasa More

by Steve P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Rosenblum, Debbie Daidone, John Illanovsky, Carmelo Colon
May 07, 2016

FRIENDLY, KNOWLEDGEABLE AND TRUSTWORTHY DEALING WITH COLLIN We had a very friendly greeting at the dealership and we are old customers which is why we returned . Collin was our previous salesman and we were ve More

by bjcmack
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
COLLIN RILEY, Dan Rosenblum
May 07, 2016

Poor communication or bait and switch? Hard to tell! I made an appointment on Monday to test drive the only used Highlander Hybrid they had in stock. I was very clear about which car I was interested in. More

by drivingmecrazy518
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Paul Blazeski, Steve Johnston
May 20, 2016 -

Johnstons Toyota responded

We apologize for the lack in communication. You definitely should have been called as soon as the other customer expressed interest in putting a deposit on the and given the option to put a deposit on the Highlander, since it is such a popular vehicle especially in certified used. We wish we could have worked out an alternative. Paul and Steve tried to work with you on pricing in a new Highlander and gave you our bottom line pricing and even tried to work with you to give you more on your trade-in. We are sorry their efforts weren't enough, but we will keep an eye out for the next Certified Used Highlander Hybrid that comes in. You will be the first we call as we would love to be given another opportunity to get you into the vehicle you want. We hope you understand and apologize again for the miscommunication on our end.

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