Johnson Sewell Ford Lincoln
Marble Falls, TX
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I bought a 2008 Dodge Nitro from Johnson Sewell back in March. During the test drive I noticed the brakes were squealing, I mentioned this to the salesman who said, "Oh, it's nothing. It's just the way the March. During the test drive I noticed the brakes were squealing, I mentioned this to the salesman who said, "Oh, it's nothing. It's just the way the brakes are made these days." I was still uncomfortable with that, but after talking to a couple other dealerships who said the same thing I sort of was at ease with it. Here it is, just over six months later and my AC has gone out in my vehicle. I checked the pressure of the refrigerant and there was next to none. I replaced the refrigerant in my vehicle and all was fine until not even four days later it was depleted again. I took the vehicle in to the dealership since I bought it there and have the warranty through them. They are now telling me that there is no leak they could find, so I am having to pay out of pocket for all repairs and my rental since my warranty isn't going to cover an "evac and recharge." All in all, they are just lazy. They do not want to do the work to find the issue and fix it. I have the Ford warranty since I bought the vehicle there and have had so many issues with just trying to get it looked at! All Ford dealerships keep telling me I need to take it to Dodge. Dodge will not cover my FORD warranty. I am so sick of the runaround. Do not ever buy from this dealership. They are just AWFUL. The girl in the financing department barely knew what she was doing and said she had been working there for years. I spent 8 hours there during the process of test driving and financing the vehicle. I regret ever going with this dealership. I highly recommend you do not buy a vehicle here, especially if you buy the warranty and will need repairs. They are lazy and will do whatever it takes to make a sale and then drop you. I am very disgusted with how they are treating me. I haven't had my vehicle but six months and am already having repairs done to it. More
After calling to verify that a particular F150 was in stock I drove down there(about 200 mi round trip and wasted about 7-8 hours) I found out that the vehicle apparently did not exist despite it's listi stock I drove down there(about 200 mi round trip and wasted about 7-8 hours) I found out that the vehicle apparently did not exist despite it's listing on the internet. Coincidentally, I was given a $15,000 trade in quote over the phone, sight unseen. That is "bait and switch in its worst form.I am a proud Ford retiree and a proud loyal ford owner of app. 45 years. In my opinion, that dealership does not deserve to be associated with the name FORD. Needless to say, I was and still am, extremely upset when I finally saw through games they were playing and will do all in my power to direct potential customers to a more reputable dealer when possible. John P Hivnor P O Box 214 Pottsville, TX 76565 Employed at Chicago Assembly Plant from 1968 to 1993 More