Johnson Lexus of Durham

Uncertain Business Practices I have dealt with this dealership on two occasions: once, to have my GX 470470 repaired and again to purchase a new RX 350. With respect to the GX 4 I have dealt with this dealership on two occasions: once, to have my GX 470470 repaired and again to purchase a new RX 350. With respect to the GX 470 I had a problem with warning lights and took my car to have it serviced. When I picked the car up, the warning lights were indeed cleared, but came on again before I even got home that very day. I called to complain that very day and got a smooth runaround. Even though I had paid for the repair, they never offered to make it right and I never got an explanation nor a refund. Even so, my wife wanted an RX 350 and still thinking that we could resolve the problem with the GX, I bought one on the last business day of September, 2015. At the conclusion of the paperwork, Dhahran Satterwhite, their financial services manager, sold me an extended warranty for $2,000, assuring me that the money would be promptly refunded in full if I were to decide against the purchase at any time within the first year. The decision to buy the warranty had to be made on that day, however. The following week, I had the opportunity to research their extended warranty and found it to be of insufficient value, so I requested a refund. A week later, I received paperwork to fill out and return, which I did that very day. I waited for two weeks, and called to inquire about my refund. I was assured that I would receive it by the first or second of November. I called again the first week of November, and was told the check was in the mail. I called again and was told, "Any day now! Your check was processed on October 15th." It is now the last day of November and I have seen no sign of my money. Lexus automobiles are quite fine, and the dealership is quite attractive, but to date the quality of their repair work and their lack of follow through and misguided business practices have left me unimpressed. More

Disappointed I bought a Brand New RC-F and it's time for it's first service. I went in for my first service and when I came home, I inspected my car which I always I bought a Brand New RC-F and it's time for it's first service. I went in for my first service and when I came home, I inspected my car which I always do, from top to bottom. I noted that, the Service Dept. "scratched up" the underbody of my new RC-F!!!... This is unacceptable... It needs to be replaced!!!.. More

Excellent! You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson custome You can't ask for better service or products. I've owned many brands of luxury cars and not only am I a Lexus customer for life I am a Johnson customer for life. I had a severe issue with my 2015 GX and after several meetings Johnson agreed to replace it for a nominal fee! Just like that, they stand behind their products! More

Johnson Lexus - The Best! Women are often advised that they should bring a man when shopping for cars. Not true at Johnson Lexus of Durham. After researching the RX 350 over Women are often advised that they should bring a man when shopping for cars. Not true at Johnson Lexus of Durham. After researching the RX 350 over the past few years, I decided to visit Johnson Lexus in May 2014. I was warmly and professionally greeted by Rick Singletary, who asked if I had worked with another sales representative in the past. After he clarified that I had not, he spent at least 4 hours with me, encouraging me to drive the new RX 350, straightforwardly identifying costs, and having my trade-in evaluated. After all of that he did not bat an eye when I asked re Certified Pre-Owned. He described the certifying process, and the costs and availability of CPO’s at Johnson. I was leaning toward a CPO but was being fussy about features, and left the dealership without a choice. Three days later, Rick emailed me with a newly arrived Pre-Owned RX 350 which suited my wishes as well as my budget. After the RX was certified, I met Rick at Johnson, drove the car, and bought it. Rick ushered me through the entire process and guided the finishing touches. He was always available, answered all of my questions, followed up with emails, and demonstrated a great deal of integrity. I am also grateful to John for delivery instructions, Joe whose department certifies the cars, and Dave whose department installed the back up sensors and provided a loner for that process. The professionalism and kindness of everyone was amazing. I am sold on this Dealership. It is an asset to Durham. More