Johnson Lexus of Durham

Rudy is great Rudy is extremely helpful and very knowledgeable. He takes are of our LS 430 and our RX 350, and he reliably knows what needs to be fixed and what ha Rudy is extremely helpful and very knowledgeable. He takes are of our LS 430 and our RX 350, and he reliably knows what needs to be fixed and what has to be maintained. More

5000 mile service The 5000 mile maintenance was completed as promised. Our car was picked up at home, and gave us a new vehicle to drive. The most pleasant experience The 5000 mile maintenance was completed as promised. Our car was picked up at home, and gave us a new vehicle to drive. The most pleasant experience that I have had with any service center. More

Good, timely experience except as noted below. I reported that a piece of rubber moulding on the left rear door had come loose. When the vehicle was delivered the Service Rep told me that it had b I reported that a piece of rubber moulding on the left rear door had come loose. When the vehicle was delivered the Service Rep told me that it had been fixed. I did not check it. The bill states: "door and body trim were inspected and everything was secured." The moulding is still loose like it was when I checked in. Really not a big deal but I expected better from Johnson Lexus. I'll try again when I get the oil changed. More

Service at JohnsonLexus Durham at Southpoint Thank you to the staff for excellent service,professionalism and the courtesies extended. It is worth the drive(over 140 miles each way)to be treated Thank you to the staff for excellent service,professionalism and the courtesies extended. It is worth the drive(over 140 miles each way)to be treated well and my service technician,Rene,is always very helpful and kind;it is already six years that we have worked together. Thank you to all who make the customer feel like he/she matters. Wish more businesses had the same values and priorities. Iris Nolan More

Trade in of 2015 RX450H for 2017 RX450H Sean, salesman, was very helpful and professional. He did not pressure us at any time. Always courteous...never made us feel rushed or a nuisance ev Sean, salesman, was very helpful and professional. He did not pressure us at any time. Always courteous...never made us feel rushed or a nuisance even though it was the busiest week of the year (December to Remember). More

Rudy Rocks! Excellent, caring, personalized service! I trust Rudy. He's the reason I'll strongly consider buying another Lexus when the time comes. I appreciate the attention, the wi-fi, the refreshmen I trust Rudy. He's the reason I'll strongly consider buying another Lexus when the time comes. I appreciate the attention, the wi-fi, the refreshments and, most of all, the excellent customer service. More

Consistent focus on customer service and satisfaction. My recent service was another example of doing what's best for the customer. The age of my vehicle and service requirements led to a buying discussion My recent service was another example of doing what's best for the customer. The age of my vehicle and service requirements led to a buying discussion. There was no pressure, only helpful assistance to make the right decision. More

'Drop-in' visit I had an unexpected issue with my car & needed to have it checked. I did not want to drive the car to the office without understanding the source of t I had an unexpected issue with my car & needed to have it checked. I did not want to drive the car to the office without understanding the source of the problem, so I stopped by before work and was told that they would check it out. Jenn was great- she asked what happened and based on what I told her, they were able to isolate the problem to a bad battery. It was replaced and I was on my way within 2 hrs. I was able to log in and work while waiting, so it was a win-win! So courteous and patient with a customer who just showed up! More

Excellent service The overall experience was outstanding. I was greeted immediately upon arrival by a very friendly, courteous, and professional staff that seemed to kn The overall experience was outstanding. I was greeted immediately upon arrival by a very friendly, courteous, and professional staff that seemed to know the importance of customer service. I was treated to a loaner car that was nearly new and very clean. My car was serviced in a very timely manner and was ready to go on time. Great experience! More

Mike is always helpful and courteous. I have always had a wonderful experience with my service technician, Mike. He is very efficient and personable. He always reviews everything in detai I have always had a wonderful experience with my service technician, Mike. He is very efficient and personable. He always reviews everything in detail and makes every effort to insure I am satisfied with the work performed on my vehicle. My only concern that I would like to mention is my windshield and rear window are never cleaned well. Thank you! More