Johnson Lexus of Durham

Rudy Rocks! Excellent, caring, personalized service! I trust Rudy. He's the reason I'll strongly consider buying another Lexus when the time comes. I appreciate the attention, the wi-fi, the refreshmen I trust Rudy. He's the reason I'll strongly consider buying another Lexus when the time comes. I appreciate the attention, the wi-fi, the refreshments and, most of all, the excellent customer service. More

'Drop-in' visit I had an unexpected issue with my car & needed to have it checked. I did not want to drive the car to the office without understanding the source of t I had an unexpected issue with my car & needed to have it checked. I did not want to drive the car to the office without understanding the source of the problem, so I stopped by before work and was told that they would check it out. Jenn was great- she asked what happened and based on what I told her, they were able to isolate the problem to a bad battery. It was replaced and I was on my way within 2 hrs. I was able to log in and work while waiting, so it was a win-win! So courteous and patient with a customer who just showed up! More

Excellent service The overall experience was outstanding. I was greeted immediately upon arrival by a very friendly, courteous, and professional staff that seemed to kn The overall experience was outstanding. I was greeted immediately upon arrival by a very friendly, courteous, and professional staff that seemed to know the importance of customer service. I was treated to a loaner car that was nearly new and very clean. My car was serviced in a very timely manner and was ready to go on time. Great experience! More

Mike is always helpful and courteous. I have always had a wonderful experience with my service technician, Mike. He is very efficient and personable. He always reviews everything in detai I have always had a wonderful experience with my service technician, Mike. He is very efficient and personable. He always reviews everything in detail and makes every effort to insure I am satisfied with the work performed on my vehicle. My only concern that I would like to mention is my windshield and rear window are never cleaned well. Thank you! More

Consistent focus on customer service and satisfaction. My recent service was another example of doing what's best for the customer. The age of my vehicle and service requirements led to a buying discussion My recent service was another example of doing what's best for the customer. The age of my vehicle and service requirements led to a buying discussion. There was no pressure, only helpful assistance to make the right decision. More

Excellent experience at Johnson Lexus of Durham Arthur Wright has been very helpful in working with me to get cars there. We have leased three and purchased one car over the past three years. Arth Arthur Wright has been very helpful in working with me to get cars there. We have leased three and purchased one car over the past three years. Arthur has been outstanding in getting the cars and moving us through the processes with great skill and More

Great buying experience We recently picked up our Lexus NX from Johnson Lexus Durham. Abdel did a fantastic job helping us make this decision. Coming from driving BMW, work We recently picked up our Lexus NX from Johnson Lexus Durham. Abdel did a fantastic job helping us make this decision. Coming from driving BMW, working with Lexus has been quite educational for us. We initially struggled very much to adapt, the technology package threw us off a little bit.. But their customer service is unparallell. Abdel, technology support people and the management were extremely professional and willing to help us get on board with the new product. Lexus as such is an amazing ride, They do have some work ahead of them to catch up with German technology, but the dealer Won us over with their customer care, in spite of our slight reservations we decided to keep the vehicle, we knew we were in good hands. More

Excellent service! I have always received excellent service from Lexus at Durham and this appointment was not any different. The customer service is outstanding! Brenda I have always received excellent service from Lexus at Durham and this appointment was not any different. The customer service is outstanding! Brenda Lacey, Service Advisor is certainly an asset to this Lexus dealership. She was very pleasant to work with and very helpful, too. More

Buying Rx350 from Eslam Said I was looking for a certified used RX350, Eslam Said was my sales person, it was a great experience. Eslam was helpful, professional, and experienced. I was looking for a certified used RX350, Eslam Said was my sales person, it was a great experience. Eslam was helpful, professional, and experienced. He showed me multiple cars, discussed their xxxxxxand con's, and went the extra mile when I asked to drive one that was still being detailed. He did not push or pressure me. Once I had decided on the vehicle I wanted he expedited my buying experience. I shopped around for a car, by far Johnson Lexus was the most professional dealership I visited. More

Service Dec 31, 2016 Service was great as always, Jennifer kept me informed on the progress and the problem they found. Warranty issue, part is on order and follow up rep Service was great as always, Jennifer kept me informed on the progress and the problem they found. Warranty issue, part is on order and follow up repair to be scheduled when part is received. More