Johnson Lexus of Durham

Very pleased with customer service,business manager extremely helpful in answering questions and explaining all coverages extremely helpful in answering questions and explaining all coverages More

Ron Kerr is outstanding. He is responsive and takes good care of our vehicle. The gentleman who picks up and delivers the car does a wonderful job as well. Thank you Johnson He is responsive and takes good care of our vehicle. The gentleman who picks up and delivers the car does a wonderful job as well. Thank you Johnson Lexus!!! More

First sales associate (Steve Macgilray -1) set a date and time. Upon arrival he basically blew us off and after 40mins waiting brought a different associate to find the car we had agreed to see! We lef and time. Upon arrival he basically blew us off and after 40mins waiting brought a different associate to find the car we had agreed to see! We left! After a call from the Sales Mgr, our second Sales Associate(Rick Singletary) was super! 5+ Excluding the first Sales Associate it was a rating of 5! This is our 7th Lexus!!! More

They always go the extra mile. Been a long time customer. They always treat me well. Been a long time customer. They always treat me well. More

They are very pleasant, professional, and do a wonderful job keeping my car running great! job keeping my car running great! More

I have always received quality service and been treated with high degree professionalism and respect. with high degree professionalism and respect. More

Excellent and efficient visit for my 30k mile service and checkup. Appreciated the use of a loaner Lexus checkup. Appreciated the use of a loaner Lexus More

Appointment Scheduling: Scheduling an appointment for a vehicle safety inspection at Johnson Lexus of Durham was a breeze. The customer service agent made it convenient to select a time slot that worked be vehicle safety inspection at Johnson Lexus of Durham was a breeze. The customer service agent made it convenient to select a time slot that worked best for me. Facility and Atmosphere: Upon arriving at the dealership, I was impressed by the clean and well-organized service area. The atmosphere was welcoming, and I felt comfortable waiting there while my vehicle was being inspected. Customer Service: Service Advisor Brenda Lacy at Johnson Lexus of Durham demonstrated exceptional customer service. She was friendly, professional, and knowledgeable about the safety inspection process. She took the time to explain the inspection procedures and answered all of my questions thoroughly. Quality of Work: The quality of work performed during the safety inspection was top-notch. The technicians were meticulous in their examination of my vehicle, ensuring that every safety aspect was thoroughly checked and addressed. Communication: Throughout the inspection process, the dealership kept me informed of the progress. Billing and Transparency: The billing process was transparent, with all charges clearly explained. There were no surprise fees, and I appreciated the honesty and integrity shown by Johnson Lexus of Durham in their pricing. Follow-up: After the safety inspection was completed, the dealership followed up with me to ensure that I was satisfied with the service. Overall Experience: My overall experience with Johnson Lexus of Durham for the vehicle safety inspection was excellent and appreciate Brenda Lacy for the great service. More

The dealership is clean, even though it's under construction. The customer service was excellent. Trading in my lease for a new one was as painless as it gets. construction. The customer service was excellent. Trading in my lease for a new one was as painless as it gets. More

My used car purchase was a great experience. Brandon was SO helpful, thoughtful and kept his word. Everyone there was very polite and helpful. Having an electronic tech was new to me and a great Brandon was SO helpful, thoughtful and kept his word. Everyone there was very polite and helpful. Having an electronic tech was new to me and a great idea! Very helpful and patient! The single owner bought the car at Johnson who serviced it through the years. The car is in great shape and was well taken care of. I look forward to being wowed by the service department in the years ahead. Great car, great price, great dealer! More