Johnson Lexus of Durham

Service was done well. There was a problem with the online scheduling system and I had to go back. There was a problem with the online scheduling system and I had to go back. More

The good, I got the car I wanted. The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified p The rest of my experience was a huge waste of time. Spent about three hours, trying to convince me to buy an extended warranty on a Lexus certified preowned that already has an extra warranty. When I got home, I realized that I was overcharged for state sales tax by about $1,500. They finally refunded me my money but it took four months. I judge any business by how they correct problems. I’m going to have to give Johnson Lexus an “F” for problem resolution. The most annoying part was that this was a financial problem which required no investigation. It was obvious, just give me my money back. More

Rudy is very professional. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. I have been dealing with him for more than 15 years. He’s a true gentleman and more importantly, he is very knowledgeable in his profession. More

The service at Johnson Lexus Durham is always superb and friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead friendly. Kudos to Brenda Lacy in particular. She always treats me like a queen even though my Lexus is over 20 years old and I will likely be dead before I need to buy a new one. More

The staff is friendly. They go above and beyond. The dealership is clean and bright. You feel as if you’re a part of the family. They go above and beyond. The dealership is clean and bright. You feel as if you’re a part of the family. More

As always in my experience, Lexus service is outstanding. When needed, I’ll bring my car to you. When needed, I’ll bring my car to you. More

Excellent service. I was kept well informed and job was well done. Very patient. Thank you! I was kept well informed and job was well done. Very patient. Thank you! More

I had some issue and they could not work it out. The dealership is not one that I would go to again: The dealership is not one that I would go to again: More

Brenda and the whole Service team were fantastic. I highly recommend Johnson Lexus of Durham. I highly recommend Johnson Lexus of Durham. More

The service is always amazing here. Tyler is the best service advisor I’ve ever had. He always make sure that my vehicle is running top notch by keeping me updated. Tyler is the best service advisor I’ve ever had. He always make sure that my vehicle is running top notch by keeping me updated. More